'Very pleased with hotel,clean,good service and value for money.Very convenient for town centre.'

Review By - John Jones
Travelling as - Group of Adults
Date - 8th May, 2012

Verified Customer

'Excellent overnight stay. Very clean with spacious accommodation and good choices at breakfast. The hotel's large car park a big plus point due to very limited car parking in the area.'

Review By - Rosemary Phillips
Date - 30th April, 2012

Verified Customer

'I did not stay because of mould and peeling paper in bathroom and bedroom and because the room was filthy !'

Review By - Michael Davidson
Date - 29th April, 2012

Verified Customer

'Friendly staff and an excellent room. We can recommend it to other people. Good breakfast and nice restaurants near the hotel.'

Review By - J.J.M. Kaptein
Travelling as - Mature Couple
Date - 28th April, 2012

Verified Customer

'Stopped for a couple of nights. Seemed to be catering for contractors by the number of vans in the car park but they were up and out to work and i always got space. Well situated - good clean room - I got a twin tho only paying for single - good breakfast. I wanted to try local pubs and hit on the Grove by accident - great recomend it. Closer by Sankeys and surprisingly the Royal Wells have good beer.'

Review By - Mr. David Thornton
Travelling as - Single Male
Date - 23rd April, 2012

Verified Customer

'I stayed at the Russell for 2 nights. It's a very welcoming place. The room was small but cosy. The staff are very friendly and helpful. The breakfast was excellent. It's a great location, there's parking, free WiFi, what more could you want!'

Review By - Ms. Sally Bray
Travelling as - Single Female
Date - 16th April, 2012

Verified Customer

'This is the third time I have stayed at the hotel and I really like it. I always have the same room at the top, it is quiet and has everything I require. Good tv with lots of stations, nice bathroom with hot power shower. Comfortable double bed and big towels. Tea/coffee and kettle provided. The hotel is close to the center for shopping and close to my sisters house near the pantiles.'

Review By - Cathie Dingwall
Travelling as - Single Female
Date - 11th April, 2012

Verified Customer

'Comfortable clean room; excellent breakfast plenty to choose from. Very good location with a short walk to the shops. Decor a bit tired, but at least clean. Staff friendly and helpful. Would stay there again.'

Review By - Lynne Doyle
Date - 9th April, 2012

Verified Customer

'The top floor is a very long way up rooms 52 and 53. Decor a little dated but room comfortable clean and breakfast very good. We would stop there again if a hotel needed in that area.'

Review By - Mr. Steve Rushton
Travelling as - Mature Couple
Date - 9th April, 2012

Verified Customer

'Beds and bathrooms very clean. Hotel decoration looked a little tired and breakfast was a little disappointing; mushrooms tinned? Bacon a bit cold. Service was smiling and helpful.'

Review By - Sally McClelland
Travelling as - Mature Couple
Date - 6th April, 2012

Verified Customer

'pleasant staff and comfortable room. Nice breakfast, will stay again if in the area. I rated three out of five but it only let me click on 1 star ??'

Review By - Mrs. Lyn Needham
Travelling as - Single Female
Date - 8th March, 2012

Verified Customer

'clean and comfortable room,nice full english breakfast to start the day,friendly staff in a quiet location close to all amenities.'

Review By - Mr. Mick Turton
Travelling as - Mature Couple
Date - 23rd January, 2012

Verified Customer

'I had a pleasant stay at the hotel. All the staff were kind and very helpful. Plenty of free parking just on the edge of the town and within easy working distance of all the main facilities. I will be visiting again.'

Review By - Mrs. Paula Pugh
Date - 9th January, 2012

Verified Customer

'The Hotel was very close to everything. And the area felt very safe. The room was clean but it wasnt really that nice like the receptionist made it sound. And the breakfast was a little bit boring. To many employees in the breakfast area,standing upside down starring at eating guest. Improve the buffe instead.'

Review By - Miss. Sara Linderoth
Travelling as - Mature Couple
Date - 8th January, 2012

Verified Customer

'The staff were very warm, kind and thoughtful. They were very keen to help us with our requirements to do with accessibility.'

Review By - Mr. Stephen Yarr
Travelling as - Young Couple
Date - 2nd January, 2012

Verified Customer

'Great location. Lovely hotel, friendly staff. Pleased with room given to me, very comfortable. Hotel was a lovely standard and I had a pleasant stay. The only down side was a very small car park which I couldn't park in and the roads outside were full and permit parking.'

Review By - Mrs. Lynne Ellis
Travelling as - Single Female
Date - 16th December, 2011

Verified Customer

'This was our 4th visit to The Russell which seems to have become a yearly event... Its warm and dry, and a good base. Needs a lick of paint and some new light bulbs.. but apart from that its fine... Always a brilliant breakfast!!'

Review By - Mrs. Emma Brieger
Travelling as - Young Couple
Date - 12th December, 2011

Verified Customer

'I found the staff extremely friendly and helpful. The room was spacious and clean with good quality towels etc. Unfortunately the hotel appeared very shabby and in definite need of a facelift, including the grounds. I was disappointed there was no restaurant as per the website as when travelling alone I like to dine in. I wanted to put 3 out of 5 below but it seems to be stuck on 1!'

Review By - Mrs. Janice Pedgrift
Travelling as - Single Female
Date - 28th November, 2011

Verified Customer

'Had room No. 47 in the front of the hotel. Room size was excellent and location good. But as it was a Friday night lots of noise after midnight due to revellers returning towards the city centre.'

Review By - Mr. David Lill
Travelling as - Mature Couple
Date - 20th November, 2011

Verified Customer

'simple but clean and friendly. Excellent breakfast'

Review By - Mr. Michael Simmons
Travelling as - Business Traveller
Date - 14th November, 2011

Verified Customer

'The Russel Hotel was a bit of a disappointment. It looks, and is, rundown. Dirty bedlinen and windows and a lot of traffic noise, we were not able to sleep.'

Review By - Mr. Eric Lentink
Travelling as - Mature Couple
Date - 3rd November, 2011

Verified Customer

'Hotel looked untidy and uninviting from outside - once inside everything was ok.'

Review By - Mr. Gunnar Meland
Travelling as - Mature Couple
Date - 15th October, 2011

Verified Customer

'Myself,wife and daughter had a wonderful time, in a well situated hotel and such friendly staff'

Review By - Mr. Huw Gough
Travelling as - Group of Adults
Date - 10th October, 2011

Verified Customer

'Good value for money, large, clean rooms and very friendly and helpful staff, much better than I expected from a 2*, would definitely stay again. I didn't get a chance to try breakfast so can't comment on the food.'

Review By - Mrs. Chloe Harrold
Travelling as - Single Female
Date - 22nd September, 2011

Verified Customer

'The hotel is in a great location and the staff were all very friendly and helpful. The rooms are run down and the hotel in general is in need of a huge renovation. If this was a low cost hotel we would be rating it a lot higher however, it is expensive for what it is. Quirky rooms, in need of TLC, limited parking and a mediocre breakfast are never a problem when the whole package offers value for money, however, for what you get you pay a lot.'

Review By - Mr. Neil Parsons
Travelling as - Young Couple
Date - 10th September, 2011

Verified Customer

'This place was incredibly shabby, old fashioned and very overpriced considering what you get for your money. For £75 for a double room we expected something of at least average quality. We were very disappointed and would definitely not stay here again.'

Review By - Miss. ANNA MACDONALD
Travelling as - Young Couple
Date - 28th August, 2011

Verified Customer

'Thank you for your care during our stay over the nights of 17/18 August. You are fortunate that you have a certain amount of off-street parking, whuch we were able to make use of for one night. I completely understand the problem with parking in a busy place like Tun-W. I suggest that Hoteliers such as yourself collaborate with the council in arranging for street parking permits which would give overnight permits valid for the period of stay and up to 10 a.m. only; most travellers will have moved on by then and it would remove a concern from your guests about moving their car by 8.00 Ken Munday'

Review By - Mr. Kenneth Munday
Travelling as - Mature Couple
Date - 26th August, 2011

Verified Customer

'The hotel is in a convenient location for the town centre although, for rooms at the front of the building, there is quite a lot of noise from the road and the bar at night. The staff are friendly and helpful. The rooms are clean and the decor is a little old but acceptable for the price. The breakfast is generous and substantial.'

Review By - Mr. David Wright
Travelling as - Single Male
Date - 24th August, 2011

Verified Customer

'Cheerful and helpful staff, clean room and excellent breakfast. Very good value. Will stay again. Convenient location.'

Review By - Mr. Roy Tallis
Travelling as - Mature Couple
Date - 11th August, 2011

Verified Customer

'I was a little disappointed with my recent stay. The hotel did not meet my expectations having read the website. I stayed in a suite in the annex, the decoration was tired and the room could have benefited from a thorough clean. The shower cubicle and surrounding area had mould growing. There was a hole in the ceiling above the bath through which something resembling mushroom shapes appeared on the final morning! The restaurant and reception were clean and the staff were very accomodating.'

Review By - Miss. Jacqueline Suckling
Travelling as - Single Female
Date - 7th August, 2011

Verified Customer

'Large room, basic shower room, friendly reception and breakfast staff, breakfast very nice, prompt service. Overall a good stay'

Review By - Mrs. Maria Barlow
Travelling as - Family with Young Children
Date - 6th August, 2011

Verified Customer

'Convenient place with some atmosphere. Nearby the city, parking space, very friendly stuff and good breakfast. Single room nicely decorated, double room would appreciate some improvement. We enjoyed it and would recommend it warmly.'

Review By - Mrs. Martina Boller
Travelling as - Mature Couple
Date - 2nd August, 2011

Verified Customer

'The staff were great and the location with good however the building/accomodation could do with some TLC.'

Review By - Mr. Cameron Wyborn
Travelling as - Young Couple
Date - 1st August, 2011

Verified Customer

'Room in annex very clean and comfortable. Only problem was poor reception on TV. Breakfast good with fast and friendly service.'

Review By - Mr. Colin Reedman
Travelling as - Mature Couple
Date - 31st July, 2011

Verified Customer

'Lovely! Rooms were very comfortable and spotless and staff were really friendly and helpful.'

Review By - Miss. Paula Churchley
Travelling as - Group of Adults
Date - 31st July, 2011

Verified Customer

'Very central to Tunbridge Wells centre and The Pantiles. Just a 5 min walk from Tunbridge Wells station. Staff very friendly and helpful. Rooms quite dated but clean and of good size but small bathroom.'

Review By - Mr. Steve Wallace
Travelling as - Young Couple
Date - 26th July, 2011

Verified Customer

'Defintely an older style hotel with 70's decor and no lift, whose bar area could do with a bit of an upgrade, but we had very comfortable one night Saturday stay in large bedroom with big windows and lots of light & ensuite bath, with proper homecooked breakfast thrown in. The Proprietors don't pretend this is a 5* modern hotel, but it is spotless, in the centre of town, with a bonus of a private carpark and a staff which could not me hospitable. We would stay again.'

Review By - Mrs. Pamela Aldred
Travelling as - Mature Couple
Date - 25th July, 2011

Verified Customer

'Room was clean & tidy with adequate towels & bath/shower stuff. TV reception was poor for all 5 channels. Several of the tables in the resturant were not cleared when I arrived for breakfast - one family cleared their table themselves before the waiter arrived. But overall it was good value for the money my firm paid!'

Review By - Mr. Richard Bevan
Travelling as - Business Traveller
Date - 20th July, 2011

Verified Customer

'when I started booking a hotel I had known that I was going to arrive sometime late at night. Or Should I say early in the morning. 2:00 a.m. to be exact. So I booked at the Russel accordingly. I received a confirmation letter, stating that I am welcomed at the mentioned time in the arrival day. Amazingly when I arrived, I was told that all the rooms were booked, and the policy was always to check in at 2:00. Not to make the story long, I had to travel 30 miles away to find another hotel. Well, you can calculate the damage. However, they let me use the phone to call tens of hotels till I could find one.'

Review By - Mr. Jacob Hawsa
Travelling as - Single Male
Date - 4th July, 2011

Verified Customer

'Comfortable B&B stay in a very convenient location, an easy 5-minute walk to Calverley Road, the Royal Victoria shops and numerous places to dine. Scenic location by the Common - my stay in late June featured swifts screaming and wheeling around the bedroom window and a turtle dove calling in the morning. Very good value for Tunbridge Wells with the added benefit of a small private car park.'

Review By - Mrs. Susan Smith
Travelling as - Single Female
Date - 26th June, 2011

Verified Customer

'The Russell Hotel was a good base for us to travel around. The hotel rooms were large, the decor was a little old and shabby but more than comfortable. The breakfast was more than enough, infact the portions were very large indeed! As a constructive critisism, maybe cut down the quantity of b/fast and save the money to renovate the rooms. We went to London after The Russell and the b/fast there was half the size and selection! The BEST of all was the staff. friendly, informative and efficient. I cannot praise them more. Jay was GREAT, did everything to make our stay comfortable , helpful, polite and get's 10 out of 10 from us. Thanks we will stay agin if we should come to TBW'

Review By - Mr. Rafael Wolfe
Travelling as - Mature Couple
Date - 21st June, 2011

Verified Customer

'Great staff, comfortable rooms! Enjoyed my stay!'

Review By - Mr. Manuel Klein
Travelling as - Single Male
Date - 20th June, 2011

Verified Customer

'Do not be put off by the external appearance of the hotel. Although areas of the hotel are looking 'tired' there has been recent investment in the reception area and dining room. Tired bar are and bedrooms are more than made up for by the quality of the laundry both beds and towels but more particularly by the attention of the staff both day and night reception/porter but more particularly the efficency and courtesy of the dining room and kitchen staff which could not be faulted. The breakfasts were well cooked and very presentable. Value for money - definately at £32 per night/per person including breakfast for a triple room'

Review By - Mrs. Michele Sanders
Travelling as - Group of Adults
Date - 5th June, 2011

Verified Customer

'The staff at the Russell Hotel were pleasant and polite. My room was clean & tidy. It is the 2nd time I have stayed there and would stay again.'

Review By - Mrs. Jeanette McLean
Travelling as - Single Female
Date - 31st May, 2011

Verified Customer

'we chose the Russell as it was close to my mother's house. Our room was large and clean and the beds comfortable. Breakfast was good. there are several reasons though why I would not return 1.there was nowhere to park. We had a very small car and usually there was no space in the tiny carpark behind the hotel.I'm quite good at getting a car into a small space but usually there was nowhere --- made worse by the fact that it looked like the hotel was renting out carpark space to contractors to park their vans. We had to park far away and walk, 2. the wonderful girl in the dining room was the only employee who ever smiled or made you feel welcome. All the others were dour. We left a day early. 3.most of the time oou internet didn't work iin our room. I had to go to sit in reception to get a constant signal that didn't keep shutting off. 4. it was too hard to carry cases up all the stairs and there was noone who offered to help.'

Review By - Mr. James Eyres
Travelling as - Mature Couple
Date - 18th May, 2011

Verified Customer

'We really enjoyed our stay at The Russell Hotel. The staff were friendly and helpful. It was good to have a large room as this was our final two nights before flying home and we had lots of sorting to do as we repacked our bags. This was a good central point for lots of sightseeing and of course we were able to go to the ukulele concert. Parking for the car and free wireless made this a great place to stay. Thanks for two great days.'

Review By - Mrs. Iris Derham
Travelling as - Mature Couple
Date - 12th May, 2011

Verified Customer

'I had a very pleasant stay. The staff were very friendly and very helpful. Breakfast was plentiful, freshly prepared and hot !! My room was basic, but adequate, however, would recommend that more milk be supplied with complimentary tea and coffee.'

Review By - Mrs. Deborah Gunn
Travelling as - Single Female
Date - 10th May, 2011

Verified Customer

'Perfect location for us, pleasant outlook and excellent room. Staff very obliging and most satisfying breakfast. Thank you.'

Review By - Mrs. Jean Holman
Travelling as - Mature Couple
Date - 27th April, 2011

Verified Customer