The Russell Hotel  -  2 Star Hotel

80 London Road, Tunbridge Wells, Kent, TN1 1DZ
Telephone: 01892 544833

Telephone: 01892 544833

Website - Email

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The Russell Hotel 80 London Road Tunbridge Wells Kent 01892 544833 526 3.5
Overnight stay
3 stars 3

'Our room was in the Annexe part of the hotel which is another building a very short walk away from the main part of hotel. It was very clean, bed was comfortable and we had a good nights sleep,décor was a little tired and dated, carpet worn in places. Rather tatty frayed tea towel in the kitchenette. However cooked breakfast was excellent and if a non resident it was very reasonably priced. Staff were very pleasant and helpful. We attended a function in Tunbridge Wells and was only in the room a few hours to get ready and to sleep so served the purpose well as was near our venue. The hotel has a small bar and we had a drink whilst waiting for the taxi to arrive and sat in the front garden. The garden area could have done with a little bit of maintenance but did have nice windows boxes all around hotel. We thought the hotel was nice but could just do with a little bit of TLC in places. The key fob was very long and was lucky I had a handbag big enough lengthwise to hold it. Think a smaller key ring would be better especially if a man had to carry it on him. On the whole it was a comfortable stay. We would say average to good.'

Review By - Heather Bates
Date - 19th June, 2017

Verified Customer

Excellent stay
5 stars 5

'Room very clean and comfortable facility\'s ie shower and bath and small kitchen very good breakfast choice also very good would definitely stay here again and will recommend this hotel to others'

Review By - Dave Whitbread
Travelling as - Business Traveller
Date - 17th June, 2017

Verified Customer

Basic English Style
3 stars 3

'Basic hotel but very very poor bathroom. Needs to be renewed.'

Review By - alessandra nava
Travelling as - Group of Adults
Date - 13th June, 2017

Verified Customer

We won\'t return.
1 stars 1

'Desperately needs to be brought out of the 1980s and into the current century. We were in room 47; the bath panel film is half removed and flapping, and this panel is clearly not cleaned in the recesses, nor have the corners of the floors. The room smelt as though a dog had stayed previous to us? Suggest double glazing for the rooms facing the busy main road.'

Review By - Ms. Caroline Waterstone
Date - 12th June, 2017

Verified Customer

Good value - exceeded expectations
5 stars 5

'I stayed at the Russell Hotel on a weekday night following a bank holiday. As it was quiet the hotel upgraded me to triple room at no extra cost meaning that I had a luxuriously large room for one person and very good value indeed for £50. I was lucky to get that rate as normally it\'s a good deal more expensive than that. The surroundings may have a slightly old fashioned feel about them, but not in negative way, it feels rather homely - the owners comments on the hotel\'s website give you an accurate picture of what the hotel is like. Everything works well, and the hotel overall is clean, well-maintained and comfortable. I would certainly recommend it and stay there again'

Review By - Martin Rodgers
Travelling as - Single Male
Date - 12th June, 2017

Verified Customer

Stay for our Garden Tour
3 stars 3

'The hotel is lokated ideal in the middle of the Garden Area and also well positioned in the town. The team was friendly and supportortive! Some parts of the installations should have an refurbishment in the near future :)'

Review By - Konrad Herre
Travelling as - Group of Adults
Date - 9th June, 2017

Verified Customer

Needs modernisation
1 stars 1

'We stayed in twin room. All facilities were old and no taste.Especially bathroom tiles and toilet seat looked 80 years old with tips. Only good points were high water pressure for shower and receptionists.'

Review By - Kazuko Gibson Koike
Date - 5th June, 2017

Verified Customer

Comfortable stay
4 stars 4

'Although we were visiting Tunbridge Wells for a funeral and not for sight seeing we did notice how convenient for the town centre the hotel is. Our room, in the annex was clean and comfortable. Breakfast very good and all staff were very pleasant.'

Review By - Jacqueline Northcott
Date - 22nd May, 2017

Verified Customer

Nice place, great location.
5 stars 5

'The hotel is clean, is in an excellent location and the staff are exceptionally friendly. Breakfast was nice, well cooked (small errors on the order, but nothing dramatic), and we felt important to the staff. W would recommend this hotel as a very good value, well positioned clean place to stay.'

Review By - Antony Haase
Date - 16th May, 2017

Verified Customer

review
4 stars 4

'Good sized comfortable room (we were in the annexe)in a good location. Helpful staff. The plumbing needs upgrading otherwise all good.'

Review By - Ranabir Chanda
Travelling as - Group of Adults
Date - 16th May, 2017

Verified Customer

My chill out hotel
4 stars 4

'Will always stay here just wish there was a price option for room with or with out breakfast . As am paying for something I don\'t want.'

Review By - Margaret Hodge
Travelling as - Single Female
Date - 9th May, 2017

Verified Customer

Russell hotel, good value for money
4 stars 4

'Clean and comfortable, good breakfast, good value for ,monye, thanks'

Review By - ann jennings
Travelling as - Single Female
Date - 9th May, 2017

Verified Customer

Clean and friendly with good food.
4 stars 4

'The rooms are a little bit tired but extremely clean and homely, the staff are very good and friendly and the food is great, it is in an ideal location, we will come back here.'

Review By - Michael Simmonds
Travelling as - Mature Couple
Date - 23rd April, 2017

Verified Customer

charming area
4 stars 4

'Hello Russell Hotel. the reason I am frequently in this hotel is the situation of the building for all convenience in the town.the rooms are spacious, good breakfast the staff correct. best regards'

Review By - patrick trieste
Date - 20th April, 2017

Verified Customer

Russell Hotel
4 stars 4

'Excellent double room.'

Review By - Stuart Newman
Travelling as - Single Male
Date - 14th April, 2017

Verified Customer

fab little stay!
4 stars 4

'I recently stayed one night at the Russel Hotel. I arrived late in the evening to a very professional but friendly male receptionist who was able to book me a punctual taxi for an interview the next day. My stay was delightful. Although my room was a little noisy (located opposite busy road with no double glazed windows) My room was very clean with fresh towels,soap a working tv, good tea and coffee making facilities, WiFi and most importantly a comfortable bed. In the morning I ate a really delicious and wholesome English breakfast. I would say the only negative was not having a proper curtain on the bathroom window so I wasn\'t sure whether people could see in or not. I would definitely recommend this accommodation as being really good value for money. I Also noted the location was close to local tourist attractions. Next time I bring my husband to Tunbridge Wells I would be sure to stay again at the Russell Hotel'

Review By - Anna Kelly
Travelling as - Single Female
Date - 8th April, 2017

Verified Customer

My stay at the Russell
3 stars 3

'I enjoyed my short stay at the Russell. The breakfast was very tasty and very welcome. My only criticism is that in the evenings there was a lot of thumping on the ceiling of my room, presumably residents walking around upstairs and there was a lot of noise outside the hotel in the evenings, other than that I enjoyed my stay. Thank you Russell.'

Review By - Kathy Beeson
Travelling as - Single Female
Date - 6th April, 2017

Verified Customer

Satisfactory
4 stars 4

'Lovely staff. Room large. Bathroom dated but clean.'

Review By - Jeannette Staplehurst
Travelling as - Mature Couple
Date - 3rd April, 2017

Verified Customer

Fair
3 stars 3

'Fair hotel, Annexe room fine although if I had known there was a kitchenette I would have prepared for this! Cold tap in bathroom was closed so tight couldn\'t use it! It\'s a pity about the lack of car parking spaces, as it\'s tricky to find a space around that area. Breakfast disappointing for the price of the hotel'

Review By - ann taylor
Travelling as - Single Female
Date - 3rd April, 2017

Verified Customer

Value for money
4 stars 4

'I have used this Hotel numerous times over the last ten years or so.I enjoyed my recent visit,it is a good,clean and central place to stay..The staff are always helpful,polite..Great Breakfasts and terrific value for money,thank you!'

Review By - Mr. anthony richmond
Travelling as - Single Male
Date - 23rd March, 2017

Verified Customer

overall
1 stars 1

'The room was so congested. The wash basin was next to the bed.There was lots of banging sort of noise from upsatirs. Hardley managed to sleep for 2-3hrs. Its not worth for 55 pounds.'

Review By - SWAPNA JOY
Travelling as - Single Female
Date - 15th March, 2017

Verified Customer

Regularly welcomed here!
4 stars 4

'I have stayed here many times when I am in the area on business. It is a two star accommodation and although there are one or two small things that one could be critical of - I always feel welcomed and it is good value for the money.'

Review By - Robert Sparke
Travelling as - Single Male
Date - 25th January, 2017

Verified Customer

Room
4 stars 4

'Nice room & comfy bed , pleasant and helpful staff , great breakfast'

Review By - Scott Bannerman
Travelling as - Single Male
Date - 24th January, 2017

Verified Customer

Family Birthday Celebrations
2 stars 2

'Great Location to where the party was being held.Bed Linen and towels lovely and white. The whole hotel needs complete decoration and furniture overhaul.'

Review By - Elizabeth Wilson
Travelling as - Group of Adults
Date - 23rd January, 2017

Verified Customer

Greg
4 stars 4

'Hotel was somewhat dated, but clean and tidy. Bed comfortable and staff very helpful'

Review By - Graham Cheney
Date - 16th January, 2017

Verified Customer

A 3 day holiday
4 stars 4

'I thought it was very good value. I liked being able to adjust the heating particularly I arrived cold, wet and quite miserable after a taxi driver refused to take me from the station. I was not very impressed with the cooked part of the breakfast. I would be happy to stay again but would have breakfast out.'

Review By - Margaret Hayden
Travelling as - Single Female
Date - 16th January, 2017

Verified Customer

recommended
4 stars 4

'The staff is friendly and helpful,very spacious room,really impressed with the kitchenette,great location,good value for the money.'

Review By - Adel Eva Serbanescu
Travelling as - Single Female
Date - 6th January, 2017

Verified Customer

russell hotel
1 stars 1

'Didnt even stay looked at the room thought oh my god and left immediately !'

Review By - Bruce Fox
Travelling as - Young Couple
Date - 29th December, 2016

Verified Customer

December Visit
4 stars 4

'Large room, clean, and great location, including a car park, also friendly and pleasant people. High;y recommended.'

Review By - Graeme Farmer
Travelling as - Single Male
Date - 27th December, 2016

Verified Customer

Very pleasant Christmas break
4 stars 4

'We stayed at The Russell over the Christmas period. Our room on the top floor was very clean and we were greeted with a box of chocolates and a Christmas card from the staff which I thought was a lovely touch. The staff were very attentive and helpful. Breakfast was good and plentiful and overall a very enjoyable stay. My only criticism is that the hotel could do with updating, the decor looks shabby and tired but this would not put us off staying here again.'

Review By - Elaine Koller
Travelling as - Young Couple
Date - 27th December, 2016

Verified Customer

Russell Hotel - Tunbridge Wells
3 stars 3

'The Russell Hotel is well situated in Tunbridge Wells and was clean and comfortable. It represents good value for money Parking was also easy and staff were pleasant efficient.'

Review By - David Pearson
Travelling as - Group of Adults
Date - 25th December, 2016

Verified Customer

Tired decor
2 stars 2

'Very friendly staff, very comfortable bed but the decor is desperately in need of a complete overhaul Wallpaper literally falling off the walls - A pity because everything else was absolutely fine'

Review By - John Oconnor
Travelling as - Single Male
Date - 24th December, 2016

Verified Customer

Poor
1 stars 1

'No hot water or heating very noisy floorboards outside room require fixing, very limited parking ,'

Review By - Keith Silcock
Date - 19th December, 2016

Verified Customer

Accommodation Response

'Dear Guest, Thank you very much for your feedback. We are really sorry that you had very unsatisfactory stay at the Russell Hotel. We will investigate about the floor boards and fix it. Regarding the car park, yes we have limited parking and have first come first serve policy. We know in the town it is good to have some parking but regrettably still not enough. As for the hot water and heating, sadly when you visited our boiler was broken down, although it was 8 years old we couldn\'t get parts to repair it. The parts were no longer manufactured! As result we had to replace the boiler which we managed to do as quickly as possible (5 days). When you were visiting we had a backup plan in place for heating, oil heaters in the rooms and for hot water immersion hot water tanks were installed. As often the back up plans don’t operate in full capacity so in this case the hot water ran out much sooner and took much longer to heat up. Most people got hot water sadly not everybody including you. We are glad to say the heating and hot water is fully working and the new boiler has been installed just in time for Christmas. We fully appreciate this doesn’t help you; however we hope this explanation will help you to understand the situation we were in. Thank you very much for your understanding. We wish you Merry Christmas and Happy New Year. The Russell Hotel'

Welcoming Local Hotel
5 stars 5

'Hotel Russell is wonderful local Victorian hotel that is close to the city centre with lots of shopping and restaurants near by. It is not a chain, but a family run hotel where every guest is treated as part of a big family. No problem is too small for their attention, and customer service is very high and friendly. It is the most reasonably priced hotel in Tunbridge Wells close to town and the rooms are a good size. I highly recommend this hotel and will stay there again on my next visit.'

Review By - Dolores Iorizzo
Travelling as - Single Female
Date - 17th December, 2016

Verified Customer

Quiet, comfortable hotel
4 stars 4

'Lovely, helpful staff, plenty of space, peace and quiet and a good basic breakfast. Could have done with a chair to work at the desk. The decor/fittings and fixtures need a little freshening'

Review By - Miranda Stewart
Travelling as - Single Female
Date - 16th December, 2016

Verified Customer

Pleasant Stay
4 stars 4

'I\'ve stayed at The Russell once before. Both times, the rooms have been comfortable, the staff have been courteous and helpful and the breakfast is excellent. The hotel is a little dated, with some creaky floorboards etc. However, if you\'re looking for a centrally located hotel in Tunbridge Wells for a reasonable price, I would certainly recommend The Russell.'

Review By - Peter Kemp
Travelling as - Business Traveller
Date - 12th December, 2016

Verified Customer

Value for money
4 stars 4

'A no frills hotel that was warm, clean, well situated, free parking and the staff were friendly. It looked a little tired around the edges but that wasn\'t a bother as I just wanted a cosy bed for the night.'

Review By - Mr. Thomas Radford
Date - 10th December, 2016

Verified Customer

A lovely hotel
5 stars 5

'This hotel was fantastic, the staff so friendly and informative. The breakfast was to die for and the room so spacious, warm and friendly. The bar was enjoyable and the service great. Lovely wine. Thank you, I will stay again for next years proposed music festival I am planning for a client.'

Review By - Tony Day
Travelling as - Business Traveller
Date - 8th December, 2016

Verified Customer

Always a hit !
5 stars 5

'This hotel ticks all the boxes. It is so close to the shopping centre and a good variety of restaurants. The hotel does breakfast only but it\'s very good and cooked to your order. Staff are very friendly and rooms are comfortable with tea making in all rooms. Parking, little traffic noise and wonderful walks on Tunbridge Wells Common should complete your experience. Our rating reflects value for money.'

Review By - Graham Hutton
Travelling as - Mature Couple
Date - 3rd December, 2016

Verified Customer

one night stay
4 stars 4

'All staff welcoming,friendly and helpful. Comfortable room and bed. At £80 including full English breakfast maybe a tad overpriced but I booked only 48 hours prior to arrival Very good location with car park'

Review By - OLIVIA AINSLEY
Travelling as - Single Female
Date - 28th November, 2016

Verified Customer

Not good
1 stars 1

'We booked a twin room for £59 via Booking.com.When we checked in the girl on reception told us that we had to pay another £15 because of a recurring problem they have with Booking.com.She said this often happens.We paid the extra as it was late,If we had more time we would have found another hotel..Overall the hotel is tired,grubby and mainly used by building contractors.The car park was too small and street parking very difficult..We left feeling we\'d been ripped off somewhat and as frequent business travellers we will definately be giving this place a wide berth in future..'

Review By - David Wassell
Travelling as - Mature Couple
Date - 27th November, 2016

Verified Customer

Accommodation Response

'Dear Guest, Thank you very much for your feed back. We are sorry to hear about your experience at the hotel and we are sure it was not nice feeling. We have made note of the points you made about the condition of the hotel. We are sorry if you feel there was a lack of clarity for the extra charge. The extra £15 charge was because the booking was for a twin room for single occupancy however there were 2 guests checking in. So the hotel charged you for double occupancy hence the extra £15. This extra charge covers cost of laundry, cleaning, breakfast etc for the 2nd guest. We hope you understand that we were not trying to rip you off. As a small business we couldn\\\'t simply ignore the extra cost of having a 2nd guest. Occasionally this happens and we explain to guests to the best of our ability. Regarding the car park, we are in the town centre and have a small car park with the policy of first come first serve in place. Regarding the reference to other guests, we welcome guests from all walks of life. We hope this reply helps you. The Russell Hotel'

Home from home
4 stars 4

'The Russell Hotel has become my \"home from home\". I work as a private live -in carer, travelling around the U. K. Caring for various elderly & disabled people. I generally have a day or two between clients, & when I\'m in the area The Russell is my place to stay. The rates are very reasonable, the rooms are spotless & all the staff I have encountered are very hospitable & go out of their way to help in any way possible....'

Review By - Mrs. Barbara Anne Fagrew
Travelling as - Single Female
Date - 25th November, 2016

Verified Customer

Russell Hotel
3 stars 3

'The staff were helpful, the breakfasts OK, but there was something lacking in this hotel. The two chairs in the bedroom were not comfortable, the heating was impossible to control, and the radiator in the very small bathroom was not working. The bedroom left a little to be desired, one of the pictures on the wall was dismal. On the other hand the location was good, and car parking presented no problem in the hotel\'s car park. I doubt if my wife and I would stay there again. We would like something a little more luxurious'

Review By - Brian Newman
Travelling as - Mature Couple
Date - 23rd November, 2016

Verified Customer

Value for Money
3 stars 3

'We stayed at the hotel at short notice. The reception we received was very friendly and helpful. The general decor is a little tired but the room was spacious, spotlessly clean, plenty of tea and coffee etc. The towels plentiful and spotlessly clean and fresh. There were no smells in the hotel. Only a few minutes walk from the busy town centre and good quality restaurants. Parking is limited to early arrival is recommended. Overall excellent value for the cost and is generally underrated. We would stay again.'

Review By - Alan Berriman
Travelling as - Mature Couple
Date - 22nd November, 2016

Verified Customer

Our three day break
4 stars 4

'Our stay was very enjoyable the staff were polite and very helpful. The room was perfect plenty of room comfortable bed all we needed. Breakfast was great we had a wonderful three days and would certainly visit again.'

Review By - Mrs. Margaret Salter
Date - 22nd November, 2016

Verified Customer

Conveniently situated
3 stars 3

'Hotel was clean and comfortable , found it hard climbing 61steps to our room . Decor looked like it could do with a full refurb . Breakfast basic but very convieniently situated to all amenities .'

Review By - Denise O\\\'Hara
Date - 21st November, 2016

Verified Customer

Clean and Homely
5 stars 5

'Lovely place - chose it initially as it was good value for money but the rooms were warm and homely and the breakfast was awesome. Friendly staff and there was a car park but it was full (the perils of being busy i guess)'

Review By - Peter Morgan
Travelling as - Group of Adults
Date - 17th November, 2016

Verified Customer

Well located, no thrills accomodation
3 stars 3

'We chose the hotel as it was close to the theatre, which we were visiting the night of our stay. Room was clean and functional and breakfast was ok. Decor a bit tired but the hotel doesn\'t claim to be anything it isn\'t and for us it served its purpose well'

Review By - John Kendrick
Date - 14th November, 2016

Verified Customer

one night stay
3 stars 3

'The hotel was in an excellent location to access the town centre and the off street parking was a bonus. Staff were helpful. Rooms were clean but very dated and particularly the bathroom not seen a shower head or tiles like that since 1979! Time for a refurb. The breakfast was included in the price but listed as £8.50 on menu, it was not good for us as we do not eat meat and we ordered items that were not meat and had one fried egg, half a half cooked tomato and a tiny portion of shrivelled up mushrooms, disappointing, particularly when we noticed other guests who ate meat eating plates of a large cooked breakfast at the same price, you could at least have given us two fried eggs as a substitute. At these prices I have had far superior breakfast at similar hotels.'

Review By - Daniel Forshaw
Travelling as - Mature Couple
Date - 14th November, 2016

Verified Customer

Adequate
2 stars 2

'On the plus side the rooms are a good size and the breakfast is OK. On the downside, the parking is horrendous, for a large hotel the car park holds next to nothing especially if you have a van !! So I had a parking fine !! The prices of the rooms have gone up since my last stay and in my opinion the hotel is not good value for money anymore.'

Review By - Dean Bateson
Travelling as - Business Traveller
Date - 4th November, 2016

Verified Customer

Lovely hotel, excellent location
5 stars 5

'The website doesn\'t do it justice, good value and great views and location'

Review By - Zoe Kay
Date - 30th October, 2016

Verified Customer

Comfortable stay
4 stars 4

'Good location , easy to find , good price which included breakfast and parking.'

Review By - Alison Dewdney
Date - 26th October, 2016

Verified Customer

Convenient Location
4 stars 4

'This is my third year running at the Russell Hotel. Ideally located for both the Spa Valley Railway and main line station. Hotel could do with a makeover and all rooms need to have wifi access. I\'d like to thank the manager who relocated me to a more suitable and spacious room, with wifi access to allow me to continue my work in private. He always provides a good service whenever his guests require assistance. Breakfast was excellent with a highly efficient service as always, so full praise to the staff where it\'s due. Will always come here as the rooms are well within my budget and it\'s one of the best locations in town.'

Review By - Neil Walkling
Travelling as - Single Male
Date - 24th October, 2016

Verified Customer

Comfortable spacious room
4 stars 4

'The hotel was very convenient for a wedding we were going to and happy with us arriving back late. My family took 2 rooms, one with double bed and one with singles. A little old - fashioned looking but you gain on space as there was plenty of room to move around and change clothes etc - sometimes short of this in more modern places. The staff were very helpful to us and breakfast was fine.'

Review By - Susan Fry
Travelling as - Mature Couple
Date - 24th October, 2016

Verified Customer

Great staff
5 stars 5

'Staff were excellent - very friendly and helpful'

Review By - Paul Bridges
Travelling as - Group of Adults
Date - 18th October, 2016

Verified Customer

The Russell Hotel Review
4 stars 4

'The room was comfortable , clean and tidy, the breakfasts were good quality and generious, reception friendly. The only issuse is car parking,which is explained clearly when booking about this, is getting a spot in the car park.'

Review By - Antonio Fileccia
Date - 18th October, 2016

Verified Customer

Very pleasant stay
5 stars 5

'Stayed over on a Saturday night, reception was quick easy and friendly. Room was spacious and clean, bed comfortable, good shower in bathroom. Breakfast was good with plenty of choices, cooked just right. Still has a charm that most hotels have lost these days. Recommend'

Review By - Andrew Purves
Date - 17th October, 2016

Verified Customer

Good location
3 stars 3

'Good location to base ourselves. Excellent breakfast. However, no parking spaces left so we had to park down the road overnight. No curtain at the bathroom window. Tap dripped continually. A little down at heel but generally comfortable.'

Review By - Gill Harrison
Travelling as - Mature Couple
Date - 17th October, 2016

Verified Customer

Midweek break
4 stars 4

'From the moment that we arrived to the day we left the stafff on reception to staff in breakfast room were excellent. Always friendly and helpful. Breakfast very good with plenty to choose from. Our room was clean and lovely white towels and walk in shower. Tea and coffee supplied; also hair dryer and small TV . Only downside would be for some older people would be three flights of stairs to get to the room. Would come again'

Review By - Tony Tester
Travelling as - Mature Couple
Date - 15th October, 2016

Verified Customer

The Russell Hotel Review
4 stars 4

'I was happy with the room and breakfast. The only thing i wasn\'t happy with was no fresh towels.'

Review By - Anthony Price
Travelling as - Group of Adults
Date - 15th October, 2016

Verified Customer

Very nice and friendly staff
4 stars 4

'Good value for money and nice personnel'

Review By - Einar Olav Haugen
Travelling as - Single Male
Date - 6th October, 2016

Verified Customer

Over priced
2 stars 2

'Very dated, especially the annex, where we stayed. After negotiating the peculiar door locking system was four flights of stairs to our room, which was tired & sad & needing renovating, particularly the bathroom. Did not use the kitchenette, but light was not working so would have been difficult, as was more of a cupboard. Felt like we were staing in what was once student accomodation. Very limited parking on site & in neighbouring side streets. Breakfast basic, would have been nice to see some fresh fruit & pastries.'

Review By - Helen Morris
Travelling as - Mature Couple
Date - 3rd October, 2016

Verified Customer

Russells hotel
4 stars 4

'Was a very pleasant stay. Would stay again.'

Review By - Rob Morris
Travelling as - Single Male
Date - 3rd October, 2016

Verified Customer

Perfect.
5 stars 5

'Cannot fault this place at all. Only one observation - in my room (top floor) shower on/off & water-temperature control is combined in one control/dial. So watch out u don\'t turn it wrong way when still standing under shower, & scald yourself. I managed to scald my upper left breast - but that\'ll teach me for not applying some simple common sense - my fault !! Next time i\'m in a shower that\'s new to me i will remember to step out first and THEN switch off. But i would deffo stay here again. And easy walking distance from train station.'

Review By - Jacqueline Couch
Travelling as - Single Female
Date - 2nd October, 2016

Verified Customer

Russell Hotel Recommendation
4 stars 4

'If you like crisp ironed sheets and a spotless bathroom together with a convenient location, consider the Russell Hotel. It is just a few minutes walk into town and the railway station. Included is a delicious English breakfast. The staff is friendly and helpful. Slight negatives are the somewhat tired carpeting in the passageways to the rooms and the stairs to the upper rooms if stair climbing is difficult for you.'

Review By - Robert Martlew
Travelling as - Single Male
Date - 2nd October, 2016

Verified Customer

My stay
4 stars 4

'Welcoming and friendly'

Review By - WENDY COULTER
Travelling as - Single Female
Date - 30th September, 2016

Verified Customer

Excellent service
5 stars 5

'Excellent service,a good clean room,nice staff with super breakfast.'

Review By - Mr. anthony richmond
Travelling as - Single Male
Date - 29th September, 2016

Verified Customer

Feedback
4 stars 4

'Good value for money. I would always prefer a hotel where I can get an evening meal, but only a short walk into town. The front bedrooms are a bit noisy. Good breakfast. Parking a little limited but I was lucky!'

Review By - Stuart Birch
Travelling as - Business Traveller
Date - 29th September, 2016

Verified Customer

In need of a makeover
3 stars 3

'Badly needs decorating, faded decor and furnishings. Cooked breakfast and plenty of hot water. Desperately needs modernising.'

Review By - Glennys Nicholls
Date - 29th September, 2016

Verified Customer

3 night stay
3 stars 3

'It was rated as 2-star and we feel that was correct. Fine for 3 nights B&B. Clean and friendly. Appreciated the crisp sheets and fluffy towels. Would use again.'

Review By - John Taylor
Travelling as - Mature Couple
Date - 28th September, 2016

Verified Customer

Cozy and comfortable
5 stars 5

'Very warm hotel, friendly staff and exceptionally comfortable with large spaces. Nice breakfast and cozy bar to relax and have a drink. A very pleasant experience in a beautiful English town.'

Review By - Evangelos Kyrou
Travelling as - Business Traveller
Date - 28th September, 2016

Verified Customer

Good
5 stars 5

'Was in the area for fishing comfortable room staff were more then helpful can\'t fault it'

Review By - Stephen Leddy
Travelling as - Single Male
Date - 26th September, 2016

Verified Customer

Very disappointed
1 stars 1

'It is with regret Iam writing this review but feel I have to say something. When we booked and checked in we were aware that we were in the ,annex,, but we didn\'t know we would be in a completely separate building, and on the second floor to add to that, and in our opinion it reminded us of rented very dated DHSS accommodation. We felt the accommodation was in a very good position and central to everywhere, we probably would book again if we could be assured that we were in the hotel and not the house next door.'

Review By - Lynne Harris
Travelling as - Mature Couple
Date - 26th September, 2016

Verified Customer

Strange place
1 stars 1

'I stayed for one night but didn\'t use the second night. Sheets clean and towels provided but...... Room shabby, hotel shabby, no chic here I\'m afraid. Staff amenable enough. Difficult to describe but I guess it\'s low level guest house that one sound see local authority families being put there as s half way house. I got lucky with the parking but then got boxed in. I can\'t comment on breakfast as only had toast.'

Review By - Tim Saunders
Date - 26th September, 2016

Verified Customer

Disappointing
2 stars 2

'A number of small items stemming from lack of care and attention to detail added up to a disappointing stay: Un-repaired damage to walls of stairways; Telephone in room not working properly; Mattresses on beds old, soft and not particularly comfortable; Poorly fitting room door which allowed light and noise into room from the landing during the night. Would certainly not have been a smoke barrier in the event of a fire! Poor design of bathroom/toilet/handbasin in bedroom not by toilet. No advice offered on alternate parking when hotel parking full. Waitress at breakfast did not take order properly resulting in wrong items served. Poor cooking of breakfast items: Fried eggs overcooked and rubbery; Scrambled eggs unseasoned and tasteless; Mushrooms burnt!'

Review By - John Dear
Travelling as - Group of Adults
Date - 19th September, 2016

Verified Customer

Will see you again
5 stars 5

'Room, service, food all excellent. As a mature couple will ask for ground floor when booking, three flights of stairs with a large suitcase would have been a non starter. Many thanks, will use again when visiting T/wells. My home town.'

Review By - Tony SAWYER
Travelling as - Mature Couple
Date - 16th September, 2016

Verified Customer

Excellent
4 stars 4

'Excellent location, very clean, staff are very helpful Jay was great. Good value for money'

Review By - Barbara Clark
Date - 14th September, 2016

Verified Customer

Poor value for money
2 stars 2

'Tired room décor, furniture falling apart, breakfast \'hot\' food = tepid and disappointing'

Review By - John Holloway
Date - 13th September, 2016

Verified Customer

RTWells
2 stars 2

'Did not like our room. The furniture was shabby. The bathroom was very old. The two staff working at the front desk were helpful and professional. The front of the hotel is situated on a very busy and not street and the hotel bar was directly under my room.'

Review By - Mrs. Kate Blackman
Travelling as - Single Female
Date - 12th September, 2016

Verified Customer

4 night stay
4 stars 4

'A very friendly well run hotel. Some furnishings need to be updated but the whole place was spotlessly clean. A great location. Nothing was too much trouble for the staff.'

Review By - Helen Jones
Travelling as - Group of Adults
Date - 4th September, 2016

Verified Customer

Short and sweet
5 stars 5

'Peace and quiet in the midst of a noisy town, at a reasonable price. Obliging staff also. What more could be desired?'

Review By - Mr. david holman
Travelling as - Single Male
Date - 2nd September, 2016

Verified Customer

Good value, great location
4 stars 4

'Great location and plenty of space in the carpark. Our twin room was spacious and had all the necessary facilities. It was very hot when we stayed, and despite having all eight windows in the beautiful bay open, it was still very warm! Our room was at the front and With the windows open, the traffic noise was very loud. However, beds were comfortable so we slept quite well. Staff were welcoming and very friendly and helpful. Breakfast was excellent - coffee was fresh, sausages tasty and portion size generous. Over all good value for money and we would stay again.'

Review By - Diane Pilgrim
Travelling as - Group of Adults
Date - 19th August, 2016

Verified Customer

Over night stay
3 stars 3

'I found the hotel staff very welcoming and helpful. The hotel is a little old fashioned but very clean and well presented. I had a good relaxing stay. Thank you.'

Review By - Rod Bannister
Travelling as - Single Male
Date - 16th August, 2016

Verified Customer

Not good
1 stars 1

'Room was at the third floor without lift and it was not clean. The car park is small compared to the number of rooms and breakfast was not good. Staff is helpful but it is really too expensive!'

Review By - Mrs. Susanna Lucheroni
Date - 16th August, 2016

Verified Customer

Great hotel
5 stars 5

'Fantastic stay! very clean, comfortable and friendly hotel. Would recommended'

Review By - Paolina Di Tunno
Travelling as - Group of Adults
Date - 14th August, 2016

Verified Customer

The Russell
3 stars 3

'Stayed in annexe - bit dated. No restaurant but town centre nearby. Good breakfast. Good value for money. Probably won\'t return.'

Review By - Guy James
Travelling as - Business Traveller
Date - 12th August, 2016

Verified Customer

Could be be excellent but needs something to lift it.
3 stars 3

'Lovely staff, pity the room decor and finishes in the annexe where I was, are tired and in need of upgrading, especially as all the ideas are right and sound. I just needs to be taken that extra mile and it would then be good. Also my mattress was very hard and I could feel the springs.'

Review By - Tony Thurgood
Travelling as - Single Male
Date - 12th August, 2016

Verified Customer

All fine
4 stars 4

'Decor a little bit \'tired\' but had a certain style. Very helpful and polite staff - and the quietest hotel I\'ve stayed in for a while - and it was full.'

Review By - Juliet Starbuck
Travelling as - Single Female
Date - 10th August, 2016

Verified Customer

reasonable price hotel
4 stars 4

'Tunbridge Wells in not a cheap place to stay. This hotel was available at a reasonable price compared to others, quite central, within walking distance of the places we wanted to visit (about 15 mins walk to Spa valley Railway). The hotel itself was good. Check in and out quick and easy. Breakfast was good, nice food and nice to be able to choose exactly what you like off a list. The room was a little dated but otherwise fine, good bathroom and beds. Traffic was a bit noisy outside but not an issue. One small thing - please put the name of the hotel on both sides of the sign outside, we walked past the hotel without noticing walking up the hill. When we came back down we easily spotted it as the name is written on the sign, but only on that side!'

Review By - Mr. Peter Callaghan
Travelling as - Group of Adults
Date - 8th August, 2016

Verified Customer

Russell hotel
3 stars 3

'Hotel is shabby & dated and for that reason one of the cheaper in tunbridge wells, however the rooms are clean & I would stay again, in the main the staff are friendly, except for the person serving breakfast who was less than engaging, however the hotel is central and convenient and I had I comfortable night!'

Review By - Carol Wilson
Travelling as - Single Female
Date - 7th August, 2016

Verified Customer

Budget hotel
4 stars 4

'My 3rd stay at The Russell Hotel. Although the decor is rather dated & could do with a little refreshing, The Russell offers very clean rooms, & the friendliest staff with The most hospitable manager.... Nothing is too much trouble for the manager & staff at the Russell. I travel a lot around the U.K. & will definately be back at this establishment the next time in the area.'

Review By - Barbara Anne Fagrew
Travelling as - Single Female
Date - 7th August, 2016

Verified Customer

One noght social stay
4 stars 4

'Clean and warm accommodation with very comfortable bed and excellent breakfast. Décor a bit tired and would benefit from some wall pictures. Staff very friendly and helpful.'

Review By - Alan Foster
Date - 6th August, 2016

Verified Customer

Russell Hotel
3 stars 3

'Good central location, clean and comfortable but decor very tired looking, 2 light bulbs out in our room. I booked on line and would like to have been told that room on 3rd floor with no lift'

Review By - Mrs. Ruth Tompsett
Date - 6th August, 2016

Verified Customer

More than satisfactory facility for the night
4 stars 4

'Clean and tidy. Everyone was very friendly. Excellent cooked breakfast.'

Review By - Mr. John Edmunds
Date - 4th August, 2016

Verified Customer

Russell Hotel
4 stars 4

'We had an enjoyable stay at the Russell Hotel, a very traditional hotel, the room was a nice size with plenty of space. It is in a good location as it was a short walk to the town to find a restaurant. The receptionists were very friendly and helpful, especially the chap on our check out in the morning.'

Review By - Lynne Thomas
Date - 28th July, 2016

Verified Customer

good stay
4 stars 4

'Stayed in the RUSSELL perfect for what we wanted really close to the town centre but not noisy at all, great price and good choice of breakfast.Thanks.'

Review By - Ross Spanton
Date - 26th July, 2016

Verified Customer

My last stay at the Russell hotel
4 stars 4

'Very nice double room which I shared with my daughter. We enjoyed the breakfast and the very nice welcome from the hotel receptionists and all the hotel staff. Thank you!!'

Review By - Patricia Galopin
Travelling as - Group of Adults
Date - 25th July, 2016

Verified Customer

Family visit
3 stars 3

'We found the room in the annexe ok but the damp in the building and carpets need attention. The breakfast was good but the tomato should be cooked not solid.'

Review By - Marina Muddiman
Date - 25th July, 2016

Verified Customer

Very Good
5 stars 5

'Very good staff and a pleasant hotel'

Review By - Imran Raja
Travelling as - Single Male
Date - 24th July, 2016

Verified Customer

The worse
1 stars 1

'Absolutely Dreadful !!!!!!'

Review By - Badrtamam Hadjaissa
Travelling as - Single Male
Date - 22nd July, 2016

Verified Customer

Excellent
5 stars 5

'We found the Hotel clean, Friendly and staff very polite. The breakfast included was very good and extreme good portions. I cannot fault this hotel'

Review By - Terry Agnew
Date - 17th July, 2016

Verified Customer

Comfortable two-night stay
4 stars 4

'We were made to feel welcome on arrival. Sheets and blankets instead of duvets were happily provided as was Soya milk. The twin beds were comfortable and there were two chairs available for watching TV - it was the final of Wimbledon so we made use of them! The breakfast was well cooked and filling. We appreciated having use of the car park although understand that it can be full at times. Good value for money in Tunbridge Wells.'

Review By - Roger Lewry
Travelling as - Mature Couple
Date - 14th July, 2016

Verified Customer

Ideal location
5 stars 5

'Very comfortable room, pleasant reception, good breakfast.'

Review By - John Downing
Travelling as - Mature Couple
Date - 13th July, 2016

Verified Customer

The Russell at R.T.W.
5 stars 5

'Nice and comfortable hotel, close to shops and an excellent restaurant (Bill\'s).'

Review By - André Buijs
Travelling as - Group of Adults
Date - 12th July, 2016

Verified Customer

Great value for money
4 stars 4

'Lovely welcome, the receptionist couldn\'t have done more. Our request for a lower floor room was beautifully met and the room was spacious, clean and comfortable. Outstanding breakfast, freshly cooked to order instead of those tired buffet styles used in most hotels. Good quality bacon and sausage, fresh tomatoes and mushrooms, a big pot of hot coffee and toast brought to the table. Everyone was friendly and had a smile to offer. Great situation, the town is literally 5 minutes walk away. This hotel offers great value for money. Highly recommended!'

Review By - Susan Wilson-Quin
Date - 10th July, 2016

Verified Customer

Not good value for money
2 stars 2

'Firstly, let me say the staff were very friendly, polite and helpful. The towels were soft, sheets were clean and the rooms large and quiet. Unfortunately the hotel is in need of an update with a lot of the decor looking tired and shabby. The cleanliness of the room was disappointing, although the surfaces etc were clean there was a thick layer of dust coating the wall which made my party sneeze a lot - unfortunately we noticed there were no boxes of tissues in the room. Breakfast was good, but limited choice for vegetarians, no veggie sausages or hash browns which would have made breakfast much more substantial. The hotel is in a great location for the town centre and it was OK as a bed-for-the-night. But we felt it was overpriced and not good value for money. I visit the town quite often because I have family nearby, but The Russell Hotel will not be a hotel I return to in a hurry.'

Review By - Harriet Mallion
Travelling as - Group of Adults
Date - 9th July, 2016

Verified Customer

nice charm to the old
5 stars 5

'I enjoyed the hospitality and the great and comfortable room. Wardrobe, dresser, table, chair, I was surprised by all these things. The breakfast is a real satisfaction to start the day. I could appreciate Royal Tunbridge Wells properly. Great !'

Review By - Mr. MATCHEUMADJEU Stephane
Travelling as - Single Male
Date - 9th July, 2016

Verified Customer

Russell hotel
2 stars 2

'Very rundown hotel needs upgrading but room nice and big with ample toilitries but bathroom very dated and toilet had to be flushed lots of times to flush Breakfast was good lots of tables not cleared and staff unfriendly on first two days however on the day we left there was a change of all staff and they were friendly and attentive Would be lovely if it was updated as its in a good location for town'

Review By - Margaret Cameron
Travelling as - Mature Couple
Date - 8th July, 2016

Verified Customer

Three July nights in T.Wells!
4 stars 4

'We spent a very relaxing three nights at the Russell Hotel in order to explore the town and some of the gardens in the area. The hotel provided an excellent base, central to the area we wanted to explore. The staff were all friendly, courteous and helpful, and whilst the hotel has a two star rating it was perfectly adequate for our stay. We would have no hesitation in recommending the Russell Hotel to other visitors to the area. We didn\'t encounter any problems with car parking there, and really appreciated the fact that the main shopping street with all the bars and restaurants was only five minutes\' walk away.'

Review By - Tracey Musgrove
Travelling as - Mature Couple
Date - 5th July, 2016

Verified Customer

russell hotel
3 stars 3

'lovely staff and a top breakfast. Feel the décor is in need of a 21st century face lift and for that reason we felt it was over priced'

Review By - Kevin Jackson
Travelling as - Group of Adults
Date - 4th July, 2016

Verified Customer

Short stay
4 stars 4

'Very friendly and Nice hotel'

Review By - Karen Oliemans
Travelling as - Group of Adults
Date - 3rd July, 2016

Verified Customer

Great hotel and location
5 stars 5

'Wanted a place to stay in a good location for a stag group and found it here. Management were very amendable and helpful in arranging our rooms. Very comfortable stay and great breakfast.'

Review By - Simon Adby
Travelling as - Group of Adults
Date - 3rd July, 2016

Verified Customer

One night was enough
1 stars 1

'The warm and friendly receptionists belied the quality of this tired and uncomfortable excuse for a hotel that is on its \'uppers\'. The cooked breakfast was simply \'gopping\' causing one other guest to remark about \'powdered eggs\'. Contrast this with the Great Western in Southsea, Portsmouth for fine quality, a sea view and a cheaper price. Not worthy of further comment.'

Review By - Mandy Jakeman
Date - 28th June, 2016

Verified Customer

great location-great hotel
4 stars 4

'good room, excellent breakfast and friendly staff'

Review By - Penny Ilisse
Travelling as - Mature Couple
Date - 20th June, 2016

Verified Customer

Comfortable & disappointing
2 stars 2

'I stayed in the annex building next to the hotel. The bed was comfortable and the room was clean, however the room needs decorating as the wallpaper was starting to detach from the wall. My breakfast was very disappointing as the mushrooms were dry and the sausage undercooked and full of oil. The Guest Retreat down the road is nicer & cheaper,'

Review By - Russell Skinner
Travelling as - Single Male
Date - 20th June, 2016

Verified Customer

Convenient location
3 stars 3

'Unfortunately we were in the attic rooms and as there is no lift, it is a problem for some people. Wi Fi did not work in our bedroom and I had to go to the lobby to read my mail. Reception staff were very helpful and friendly but some breakfast staff need more training.'

Review By - Michael Hodgkinson
Travelling as - Mature Couple
Date - 19th June, 2016

Verified Customer

was not impressed , the place needs painting, carpet needs cleaning 88 pounds in total, w
2 stars 2

'Was very disappointed. Bathroom there was a leak, I paid 88 pounds in total, for one night twin roam was not worth it at all. Would not stay there again.'

Review By - Meniva John
Travelling as - Group of Adults
Date - 19th June, 2016

Verified Customer

Good stay here
4 stars 4

'Arrived late on a Saturday night and had to park quite a distance from the hotel. All staff friendly and professional. Spacious room. Great to have a bath! Everything very clean. Delicious breakfasts. Very happy. Would recommend to others. Good,basic accommodation without spending a fortune.'

Review By - Mr. Rachel Colpus
Travelling as - Single Female
Date - 15th June, 2016

Verified Customer

OK
3 stars 3

'We stayed for one night after attending a wedding locally. We were in the annexe. Although the room was very clean, as was the bedding and towels etc, it could do with refurbishing. All of the furniture was old and the bathroom still had an Avocado suite. The shower was small. However, the staff were very helpful and the breakfast excellent. Not sure if we would stay again.'

Review By - Stephen Whyberd
Date - 14th June, 2016

Verified Customer

mixed feelings
3 stars 3

'Room was in desparate need of total redecoration. Curtains falling apart and no attempt at a light reduction which meant i was awake at 5.30am. en-suite, again needs ripping out and updating. on leaving the lady at reception just said hello and presented us with bill. we werent asked if we\'d had a nice stay or if everything was ok? Positive points were bed linen and towels were clean, although perhaps this should be expected. Also the young lady serving breakfast was super efficient and doing a great job in a packed restaurant on her own.'

Review By - Mr. Adam Hildred
Date - 13th June, 2016

Verified Customer

jumble sale furniture, airless room
2 stars 2

'Hotels in this area are expensive ,so this was Less expensive than most and tries to offer a decent stay. For a 2 star hotel it was just a out I\'m although I have never seen such a mismatch of jumble sale furniture with the inevitable skinny mattress.V Ground floor room and no opening windows, would be really uncomfortable on a hot night. Breakfast looks good on menu but looked and tasted like it had been kept warm since the night before .'

Review By - Derek Hopkins
Travelling as - Single Male
Date - 10th June, 2016

Verified Customer

Wedding at local venue
4 stars 4

'Needed a bed for night. Room was large and comfortable with all facilities. very comfortable for our over night visit. Breakfast good.'

Review By - Mr. David Quigley
Date - 7th June, 2016

Verified Customer

Well placed hotel
3 stars 3

'Fine, adequate facilities and very helpful staff. Breakfast fine too.'

Review By - Linda Schang
Date - 7th June, 2016

Verified Customer

clean but old and in need of new beds
2 stars 2

'centrally located near busy road. nice building but dated. the room was clean, parking handy. unfortunately the bed/matrass was very old, sagging beds. also the chairs were unsuited to sit in and broken.'

Review By - I Kalff
Travelling as - Group of Adults
Date - 6th June, 2016

Verified Customer

Brief Stay
4 stars 4

'The internal decor of the hotel is very tired looking but it was very clean and the bedding and towels were of a high quality. The room was spacious. The breakfast was delicious. The staff were helpful and friendly.'

Review By - Irene White
Travelling as - Mature Couple
Date - 4th June, 2016

Verified Customer

Very pleasant stay
4 stars 4

'Very nice one night stay, quiet and comfortable. Lovely bed with crisp all cotton white sheets. Few mins walk to centre of town. Recptionist rescued my soya milk which i placed by my window but had fallen out and laned just below the reception window. My thanks to her.'

Review By - Colleen Fry
Date - 1st June, 2016

Verified Customer

26-28/05/16
4 stars 4

'Shower good, bed a little firm but comfortable; breakfast very good. My second stay and would return if business commitments require'

Review By - Terence Wisdom
Travelling as - Single Male
Date - 31st May, 2016

Verified Customer

Not good
1 stars 1

'The hotel is very run down ...and it as got a very bad smell also cost 100 pounds a night you would aspect better .also the breafast is poor eggs over cook and fry bread ...the best bit is the toast ...but really !!! You can not go wrong on that so I would not recmend this hotel'

Review By - Wendy Lucas
Travelling as - Mature Couple
Date - 31st May, 2016

Verified Customer

Great location for town centre
4 stars 4

'Staff were very pleasant and helpful. Bathroom was lovely but room a little dated. Breakfast was good but I\'d recommend a little music as its so quiet your scared to speak because you sound so loud. Overall a good location for the town centre and we would return'

Review By - Jane Morgan
Travelling as - Mature Couple
Date - 28th May, 2016

Verified Customer

weekend away
4 stars 4

'comfortable and good value for money.'

Review By - Mrs. Frances Partridge
Travelling as - Mature Couple
Date - 22nd May, 2016

Verified Customer

2 sisters
4 stars 4

'lovely stay, comfortable beds, plenty of hot water and great breakfast. thanks'

Review By - Valerie Welsh
Date - 20th May, 2016

Verified Customer

good value for money
4 stars 4

'good basic hotel good location good breakfast'

Review By - Peter Longhurst
Travelling as - Group of Adults
Date - 14th May, 2016

Verified Customer

Friendly
4 stars 4

'I stayed at the Russell two weeks in a row for a few nights during the week. It\'s not glamourous, but the rooms are clean, the staff are really friendly and there\'s free WIFI. I certainly can\'t complain and if you\'re on a budget, you can\'t really go wrong here.'

Review By - Mr. Terence Boyden
Travelling as - Single Male
Date - 7th May, 2016

Verified Customer

Pleasant
4 stars 4

'Good location. Decoration and fittings rather tired looking. Staff brilliant. Very courteous and helpful. Breakfast excellent. Waitress and waiter couldn\'t have been more attentive even though very busy.'

Review By - Robert Capewell
Travelling as - Mature Couple
Date - 3rd May, 2016

Verified Customer

Wedding at high rocks
4 stars 4

'We found your hotel quite comfortable and clean and appreciated the bar being opened for us on our return from the wedding after midnight! Also allowing us to get into our room early to get ready for the wedding. Breakfast very good. Thought rooms could be improved with an update in decoration though'

Review By - Maureen Jones
Travelling as - Mature Couple
Date - 1st May, 2016

Verified Customer

Very good
4 stars 4

'Friendly, sensible, helpful and considerate staff. Food was excellent. A great little hotel.'

Review By - Mr. Alistair Fell
Travelling as - Young Couple
Date - 11th April, 2016

Verified Customer

Weekend stay
4 stars 4

'Brilliant place , friendly staff, have stayed before and will again'

Review By - Amanda Leader
Travelling as - Mature Couple
Date - 11th April, 2016

Verified Customer

weekend and family wedding
3 stars 3

'Room in annexe large and comfy with large comfy bed.Kitchenette ample we booked with but ended up not using as we ate out. Very handy for town centre lots eateries around. Good breakfast choice English but sometimes like cold meat and cheese with roll or croissant not on buffet table,usual language barrier with foreign staff having to repeat oneself.On the whole would probably stay again should we have reason to visit.'

Review By - Mr Mrs JOHN BROWN
Travelling as - Mature Couple
Date - 5th April, 2016

Verified Customer

the russell hotel
5 stars 5

'Great little hotel, close to all amenities, staff very friendly, good value for money. No downside, perfect place for a mini break.'

Review By - Malcolm Keay
Date - 4th April, 2016

Verified Customer

Not for the motorist
3 stars 3

'I will not be returning to the Russell Hotel. Plus points:- staff very friendly and helpful. Excellent location close to the town centre. Warm and comfortable. Minus points:- warn out furniture in the room.No plug for the bath. Total no-no:- Car parking, a nightmare. Cancelled second night stay because of it.'

Review By - Christopher Thomas
Date - 23rd March, 2016

Verified Customer

March break
4 stars 4

'Enjoyed our comfortable room and good breakfast each morning. The room was warm and the staff friendly.'

Review By - Mr. Anthony Williams
Travelling as - Mature Couple
Date - 23rd March, 2016

Verified Customer

An overnight trip
3 stars 3

'I booked the hotel as i was visiting my twin premature grandsons in hospital, and when i arrived didnt realise i had been put on the 3rd floor, however, as soon as the receptionist saw me with my stick, she immediately moved my room to the first floor, which i agreed i could manage. The room was actually a triple but it was very comfortable and more than adequate. There was a flat screen tv and a small table and chairs, and in the ajoining bathroom was a bath with a shower over it, and a sink and toilet. The decor could definately do with an update and the bath could do with a complete referb around the edges and seals, but it was servicable so ok. The toilet roll holder was hanging off, which i thought was rather bad, being involved in a job with the public i am aware of things that really SHOULDNT be left for the next guest to find, but there was plenty of roll on the back of the toilet, and the shower had plenty of hot water too. They also leave a small soap and hair/shower wash pouch that are a nice touch. The room itself was nice and you can control the temperature that you want it at so that again was really nice as i needed to turn it up having found that one of the small windows where i was sitting wasnt able to close properly, letting in a very cold draught and lots of road noise in, another item i think should have been addressed before letting a guest use the room, so i had to use a drinks packet folded up to enable the window to be pulled in further to help the situation. Saying that though, there were plenty of drinks sachets and milk etc and a kettle to make hot drinks and even a hairdryer which was a lovely touch and very usefull! The breakfast the next morning was great with exceptional choice and very helpful, friendly and polite staff. Overall i would recommend this hotel and would stay again, as it is well situated, but they just need to be a bit more vigilant with their maintainance levels, and a small amount of extra detail would go a long way.'

Review By - Heather Fleet
Travelling as - Single Female
Date - 22nd March, 2016

Verified Customer

great room, spacious and welcoming
4 stars 4

'Had a great stay at the Russel hotel, for 65 pound got a fantastic room which was large and spacious for me and my partner. Amazing value for money and had everything we needed. Welcoming staff and everything was easy. Great bathroom with excellent washing facilities. Thoroughly recommend .'

Review By - Mr. Michael Harrington
Travelling as - Young Couple
Date - 17th March, 2016

Verified Customer

Pleasant stay
4 stars 4

'Good location, quiet, friendly staff, good breakfast, good size room, comfortable bed.'

Review By - Sankar Mahalingham
Travelling as - Single Male
Date - 15th March, 2016

Verified Customer

Short break
3 stars 3

'Ideal for what we want, convenient hotel, quiet,clean, large room, reasonably priced, quick cooked breakfast, friendly and parking.'

Review By - John Braithwaite
Travelling as - Mature Couple
Date - 15th March, 2016

Verified Customer

Very Good Stay
5 stars 5

'We have just returned from Tunbridge Wells where we stayed at The Russell Hotel for 4 nights bed and breakfast rate. I would personally like to thank Helen for being so helpful and accommodating during our stay. My husband is disabled and we drove a long way (from Scotland) for this trip. Helen went out of her way to ensure we were able to park our car easily, even though the car park at the hotel is on a first-come, first-served basis. This hotel does what it says on the tin and provided a fantastic bed and breakfast and a good night\'s sleep. It is also very conveniently situated on a level walk into the heart of Tunbridge Wells. I cannot praise it more highly and will definitely be staying here when we come down again. Thank you.'

Review By - Jacqueline Aston
Date - 13th March, 2016

Verified Customer

Feb 2016
4 stars 4

'We stayed on the ground floor in the Annex for Sat, Sun and Mon - it was warm, clean and spacious. Excellent shower. Nice firm bed and supportive pillows. 1st night there was some noise from above around midnight - nothing disastrous. Other nights very quiet. Some fantastic Italian restaurants within 5 minutes walk - so that was a bonus. Was working, so skipped breakfast, therefore can\'t comment. Slight problem may be parking - it\'s available but you need to be lucky to get a space - we were lucky! All in all I\'d definitely stay again - a haven of peace in a busy town.'

Review By - Robert Spearing
Travelling as - Business Traveller
Date - 23rd February, 2016

Verified Customer

welcoming, with proviso for wheelchairs
4 stars 4

'We booked this as it was billed as wheelchair accessible. You can get in the side door and there is a downstairs room with a large bathroom (no disabled features) but if you breakfast, there are two sets of double steps. The staff were very friendly, the hotel clean and warm, the breakfast good. For the price this was a real value find.'

Review By - Mr. toby wilsher
Travelling as - Group of Adults
Date - 23rd February, 2016

Verified Customer

lovely place to stay
5 stars 5

'we arrived on a sat eve the receptionist/bargirl was so helpful it got us off to a good start no complaints enjoyed our stay would recommend'

Review By - CHRISTINE NOBLE
Travelling as - Group of Adults
Date - 22nd February, 2016

Verified Customer

Acceptable for what we needed it for
4 stars 4

'The hotel was in a great location for where we wanted to be. the Staff (including the cleaners) where friendly and polite. Our room (53) was clean and warm. The food was fine but the bean were overcooked and stodgy but still edible - All in all we got what we expected for the price we paid. We would stay again! :)'

Review By - Lesley Gregson
Date - 22nd February, 2016

Verified Customer

Disappointed.
1 stars 1

'Very old fashioned. TV did not work in our room. We would not stay again.'

Review By - Mark Hanson
Date - 22nd February, 2016

Verified Customer

Desperate need of modernisation
1 stars 1

'Everything about this screams to be updated.'

Review By - Damian McCleave
Date - 22nd February, 2016

Verified Customer

You get what you pay for.
3 stars 3

'The room was as i expected, comfortable and clean but no more. A bit odd having the hand-basin outside the toilet- needs redesigning. Breakfast would have been ok if the mushrooms were fried- i dont know what you were trying to achieve there but its not working.'

Review By - Priscilla Richards
Travelling as - Group of Adults
Date - 25th January, 2016

Verified Customer

holiday
3 stars 3

'we spent a nice time in tunbridge wells. the hotel room was clean and the service was very good (nice and helpful functionary and breakfast in good taste) the bathroom was a bit small ,and sometimes the toilet wouldn\'t flush down,but in all its a cosy and central place to stay'

Review By - Toril Ofstad Selboe
Travelling as - Group of Adults
Date - 19th January, 2016

Verified Customer

Good
4 stars 4

'Comfortable room, clean and well looked after. Bed very comfortable. Staff very friendly and helpful. Great breakfast. My only complaint would be that the floorboard into the bathroom creaked really badly.'

Review By - Mr. Peter Kemp
Travelling as - Business Traveller
Date - 11th January, 2016

Verified Customer

Russell Hotel, fantastic
5 stars 5

'Fantastic size annex room, even had own ironing board in room. Would recommend this hotel, really close to town centre.'

Review By - Carly Bacon
Travelling as - Young Couple
Date - 3rd January, 2016

Verified Customer

Very friendly and polite staff
4 stars 4

'Although slightly tired and dated the room we had was very generous in size with good lighting, mirrors and plug fittings. We enjoyed our stay and the breakfast was lovely. Staff very friendly.'

Review By - LORETTA CLEARY
Travelling as - Young Couple
Date - 2nd January, 2016

Verified Customer

A pleasant stay over the festive period
5 stars 5

'A very pleasant stay at the Russell Hotel. I found the staff friendly and helpful. My room was pleasant and clean. I would definitely book another time when I am next in the area.'

Review By - Vivienne Coomber
Travelling as - Single Female
Date - 29th December, 2015

Verified Customer

Oldie but Goodie
4 stars 4

'Old style Hotel with a large room ,I think we had a family room although there was only my son and I it was nice and clean with huge bath sheets in the bathroom which you don\'t always get. A lovely full English breakfast was available with plenty of other alternatives on offer . Staff nice and friendly Good value would certainly stay there again'

Review By - Elizabeth McDonald
Travelling as - Mature Couple
Date - 28th December, 2015

Verified Customer

Lovely welcome
5 stars 5

'As we were attending a function nearby we booked this hotel to stay for just one night. Room was very big, lovely large towels, tea coffee etc. Staff were all very welcoming. Plenty of parking space and with our room looking over the back we had a very good nights sleep.'

Review By - Jacqui Heath
Travelling as - Mature Couple
Date - 22nd December, 2015

Verified Customer

Served its purpose
2 stars 2

'The Hotel staff were very friendly and helpful. Excellent service. The hotel is a little tired and dated, but serves it purpose. The disappointment for me was the bathroom, although dated I did think it was a bit grotty.'

Review By - Mrs. Allison Haines
Travelling as - Business Traveller
Date - 22nd December, 2015

Verified Customer

stay 17dec-19dec room32
3 stars 3

'Overall ok but nothing more. Shame about the very dry eggs at breakfast. And also a big shame that we were under the impression that our bathroom had not been cleaned on dec18th. We dropped a dirty towel on the bathroom floor to be replaced but much to our surprise it was still in the same place when we came back to our room later on. We let the evening receptionist know when we left for dinner, she acknowledged that this was not really ok but .... towel still on the floor when we came back from dinner...'

Review By - Ms. Sibylle Blomme
Travelling as - Group of Adults
Date - 21st December, 2015

Verified Customer

Great as usual, excellent breakfast
5 stars 5

'Top hotel, good quality rooms, excellent breakfast, very friendly'

Review By - Anthony Benyon
Travelling as - Single Male
Date - 18th December, 2015

Verified Customer

review
5 stars 5

'Everyone at the hotel was very friendly and helpful. I would recommend them to anyone looking for a central friendly place to stay.'

Review By - Brenda Murray
Travelling as - Single Female
Date - 15th December, 2015

Verified Customer

x
1 stars 1

'We stayed in the annex; the room was dated, damp on walls, wallpaper coming away from wall, cobwebs in bathroom. Nowhere to park, car park was full at 4pm as well as when we left at 1030am. Staff were pleasant and polite which was the only saving grace'

Review By - Lynda King
Travelling as - Mature Couple
Date - 15th December, 2015

Verified Customer

A comfortable stay
3 stars 3

'Pleasant stay. Decor needs to be updated without loosing character. Comfortable and clean . Convenient for walking to shops. Breakfast average. Staff very friendly'

Review By - Linda Clack
Travelling as - Single Female
Date - 13th December, 2015

Verified Customer

My stay at the Russell . 4th - 7th December.2015..
3 stars 3

'I am quite a fan of the Russell, having stayed three times in recent years...I like the Annex rooms, and they are certainly spacious and well insulated from sounds in adjoining rooms. I must say though, Room 514 came over as rather \"tired~\" this time round. It could do with freshening up in decor, the carpet felt tacky and overall lacked the charm of the excellent standard of decoration in the Lounge with its delightful \"musical\" pictures. But my over-riding impressionj was of being COLD. The radiator heating was not sufficient to keep me comfortably warm and I shivered coming out of the shower to get dried. The small window overlooking the the back was ill-fitting, with a ferocious cold draught coming through, enough to blow the curtains around and the glass rattled in the wind all night. You must please do something about the insulation of this room before the really cold Winter sets in! I put on an extra layer of bedding, but still never felt warm ...Please don\'t economise with heating so much that customers are driven away! I repeat, I do have loyalty to this hotel and the staff are unfailingly pleasant. ThAT IS A BONUS,so please look to the comforts of room 514, etc., and I shall return! Yours sincerely, Haydn R Lee.'

Review By - Haydn LEE
Date - 12th December, 2015

Verified Customer

Pleasant Stay
4 stars 4

'Had a stay of two nights in a lovely big spotlessly clean room.The Russell is a mature building so don\'t expect \"chrome and glass\" but you will get a warm welcome and lovely staff plus a good breakfast. Car parking could be a problem but the staff do help. We would stay there again.'

Review By - Edward Garner
Travelling as - Mature Couple
Date - 9th December, 2015

Verified Customer

Friendly Hotel
4 stars 4

'Enjoyed my stay. Nice quiet room and staff are very friendly.'

Review By - Pat Kendrick
Date - 4th December, 2015

Verified Customer

One night stay.
3 stars 3

'Reasonable price for a hotel in Tunbridge Wells. Comfortable bed and a good central location in the town. The hotel seriously needs to be refurbished. Under average breakfast.'

Review By - Frederic Brookfield
Date - 17th November, 2015

Verified Customer

Where\'s the Hotel Inspector!
2 stars 2

'Convenient location and parking drew me to this \"hotel\". On walking in the front door, the decor was tidy, if not very dated. Upstairs was a different matter however. Our triple room was a good size, however, the 3 single beds wobbled a bit, and shabby best describes the rest of it. It was tolerable for a night, but at £114, I thought it would be a lot better presented.'

Review By - Richard Downer
Travelling as - Family with Young Children
Date - 16th November, 2015

Verified Customer

Recommended
5 stars 5

'The staff extremely helpful. Wonderful location. Very good room.'

Review By - Evelina Buinauskaite
Travelling as - Single Female
Date - 15th November, 2015

Verified Customer

Nice Hotel
5 stars 5

'We booked a twin room with 2 single beds as our two children 4 & 5 would share our beds, and the staff knowing this arranged for a double bed and a single bed to be put in the room in order for us to be more comfortable and the price remained the same. The room was clean and beds and new towels were changed every day. The breakfast was excellent, and the staff wonderful and very understanding as our son is autistic and was having lots of tantrums and they sympathised and understood his condition, this for us in our priority as our sons condition is our main concern. Pity about one of the guests rude gesture not wanting our son to be near his table at breakfast, claiming that he was noisey, that upset us as a family, but that has nothing to do with the hotel just ignorant people, as if my son is loving and wants to have this condition.'

Review By - Katharine Moya-Hanglin
Travelling as - Family with Young Children
Date - 11th November, 2015

Verified Customer

Russell Hotel
3 stars 3

'The hotel is tired and the decor old fashioned but the bed was clean and comfortable, the breakfast was fresh and delicious and the reception and waiter were very pleasant. I would definitely stay there again.'

Review By - Patricia Gardner
Travelling as - Mature Couple
Date - 9th November, 2015

Verified Customer

Always a Pleasure
5 stars 5

'Whenever i come to visit my son in Lamberhurst, I always stay at the Russell Hotel. Polite, clean, great breakfasts and always welcoming. Thank you guys'

Review By - Mr. Chris Clifford
Travelling as - Single Male
Date - 4th November, 2015

Verified Customer

Hotel annex
3 stars 3

'We stayed in the annex, which is behind the main hotel building and it was exactly what we expected having read the reviews. The whole place needs redecorating as has a very tired and dated look but it is otherwise clean and our room was very spacious.'

Review By - Wendy Allen
Travelling as - Young Couple
Date - 1st November, 2015

Verified Customer

Very nice stay
4 stars 4

'Room very comfortable, nice breakfast, convenient location with everything nearby.'

Review By - Neil Walkling
Travelling as - Single Male
Date - 26th October, 2015

Verified Customer

Overnight stay at the Russell
3 stars 3

'The hotel is in a good spot near to the centre of the historic town. I found the staff to be very nice and helpful. However the hotel itself is very tired and in desperate need of updating. It was fine for what we used it for i.e. bed & breakfast but I would be disappointed if I was staying here for any duration.'

Review By - David Harte
Travelling as - Group of Adults
Date - 26th October, 2015

Verified Customer

Russell Hotel
5 stars 5

'A most enjoyable stay. Rooms very comfortable. Breakfast was very good and the staff all very friendly and helpful.'

Review By - Fred Morris
Travelling as - Single Male
Date - 23rd October, 2015

Verified Customer

Friendly Hotel
4 stars 4

'Very friendly hotel child friendly and clean. Breakfast was nice also.'

Review By - Stuart Greeves
Travelling as - Family with Young Children
Date - 20th October, 2015

Verified Customer

What it claims to be
4 stars 4

'The Russell was as I expected, no more and no less. Excellent location, less than 10 minutes walk from the railway station with no traffic noise.'

Review By - G R Parker
Travelling as - Single Male
Date - 12th October, 2015

Verified Customer

breakfast
5 stars 5

'Felt very sorry for the breakfast staff, when basically everybody staying in the hotel arrived for breakfast at the same time!!! Cant see a way around this, and l thought the staff coped really well,'

Review By - Caz Brill
Travelling as - Single Female
Date - 20th September, 2015

Verified Customer

Overnight stay for family with small child
4 stars 4

'Although the décor is tired and hotel needs updating,the room was clean, beds comfy and we had everything we needed for an overnight stay. Full English breakfast very good value! Courteous staff, good location.'

Review By - Mrs. Teresa Fernandes
Travelling as - Family with Young Children
Date - 15th September, 2015

Verified Customer

A GREAT STAY
4 stars 4

'Room is clean, bed is confortable, breakfast is very good and copious. Very welcoming staff. The hostel is near the town center and railwaystation. I strongly recommend.'

Review By - Miss. veronique GUIGUEMDE
Travelling as - Single Male
Date - 3rd September, 2015

Verified Customer

Clean, functional and friendly
3 stars 3

'Friendly staff and the hotel is clean although a little bit dated. Ideal for a nights stop over as a base. The breakfast as you would expect of a hotel of this type (basic and well cooked)'

Review By - Peter McCullough
Travelling as - Group of Adults
Date - 1st September, 2015

Verified Customer

Excellent compromise
4 stars 4

'Because of its situation, its authentic architecture , its breakfasts, its private car park and despite an average comfort I recommend this place.'

Review By - GUY MALLET
Travelling as - Family with Young Children
Date - 31st August, 2015

Verified Customer

Overnight stay en route to Folkestone
3 stars 3

'Clean and comfortable, but needs some updating.'

Review By - Yvonne TUSTAIN
Date - 30th August, 2015

Verified Customer

Position and value
4 stars 4

'Positioned centrally in Tunbridge Wells, convenient for shops, station and the Common this hotel is good value for money. The staff were very pleasant and helpful and the breakfast was good. The place is old fashioned and dingy but comfortable and I felt easy being there. The area around is well lit and unthreatening to a single female.'

Review By - Susan Bienkowska
Travelling as - Single Female
Date - 28th August, 2015

Verified Customer

Good location
3 stars 3

'Great staff and breakfast. The hotel itself needs a make overz'

Review By - Wesley Norton
Travelling as - Group of Adults
Date - 25th August, 2015

Verified Customer

Happy 3 nights
5 stars 5

'Friendly staff, clean, quiet at the back, convenient for town centre, gluten free available, traditional feel, great breakfasts'

Review By - Alison Sepping
Travelling as - Mature Couple
Date - 22nd August, 2015

Verified Customer

Good base for exploring the area
3 stars 3

'I chose Tunbridge Wells because it is close to three steam railways. The hotel is very close to the main street with plenty of options for eating and drinking. Although the hotel did not seem full, I was given a room on the top floor. The room was clean and comfortable. Breakfast was also fine. My main concern for using this hotel again would be parking. The hotel has limited spaces and streets around appear to be fully occupied.'

Review By - David Hartley
Travelling as - Single Male
Date - 19th August, 2015

Verified Customer

Great location but urgently needs an upgrade
2 stars 2

'From the exterior the hotel looks good, once inside it is apparent that it is very outdated and needs an awful lot of tlc and a big bank balance! Our room was large and clean but the bathroom suite was awful - from the 1960\'s and a horrid pink! The staff were pleasant. The location was grea.'

Review By - Christine Carne
Travelling as - Mature Couple
Date - 18th August, 2015

Verified Customer

A night at the hotel
3 stars 3

'Our room was clean, but in need of some TLC, the hair dryer was broken, the shower was clean but in need of some maintenance, the bathroom window had a blind that we had to have closed the whole time otherwise the \"neighbours could see our every move\" breakfast was really good. Staff were very helpful.'

Review By - Kay Hopson
Date - 17th August, 2015

Verified Customer

Long weekend stay for a wedding
4 stars 4

'We stayed in the annex room 511 which we felt needed a little TLC but that said the room was clean, large, with both a bath and shower cubicle plus the added bonus of a small kitchenette. However, the entrance hall did smell a little musty don\'t know why as there was no sign of damp anywhere. The staff were extremely friendly, the breakfast was excellent and we would definitely stay there again if in Tunbridge Wells.'

Review By - Mr. Paul Gardiner
Date - 17th August, 2015

Verified Customer

Yes and no
3 stars 3

'Nice room but bathroom irksome. Too expensive. No lift. Free parking. Good location.'

Review By - Alain TROUILLEZ
Travelling as - Mature Couple
Date - 17th August, 2015

Verified Customer

Great one-night stay at the Russell
4 stars 4

'A very comfortable hotel and convenient for the town centre and and local wedding we attended at High Rocks - lovely breakfast and we would stay again - thanks.'

Review By - Rob Hannabuss
Travelling as - Mature Couple
Date - 17th August, 2015

Verified Customer

Nice hotel
4 stars 4

'Lovely breakfast, nice staff, great powerful shower, beautiful location,comfy bed. Decor a bit dated but that didn\'t bother us.'

Review By - Erika Ryan
Travelling as - Young Couple
Date - 11th August, 2015

Verified Customer

A Pathetic place to stay.
1 stars 1

'The hotel urgently needs a thorough refit. The place is dirty, lack of maintenance throughout. Its very obvious the owner is not interested in spending any money to upgrade the premises. Certainly will be advising Booking .Com of very poor condition of the hotel.'

Review By - Rex Hemsley
Travelling as - Mature Couple
Date - 8th August, 2015

Verified Customer

You get what you pay for
3 stars 3

'Well it is rated as 2 star and it certainly is!! Walking through the doors you are immediately transported back to 1960!! All in all it is clean although the rat dropping in our room did cause us concern! The bed and shower is ok but the breakfast is brilliant. Staff were very polite and helpful. As my title states you get what you pay for. You want cheap and cheerful this will suffice well.'

Review By - Mr. Krish Appavoo
Travelling as - Young Couple
Date - 24th July, 2015

Verified Customer

Great hotel
5 stars 5

'Perfect location; nice place surrounded by trees and plants. Very nice room: spacious, comfortable; airy. Comfortable sofa; soft big bed. Clean bedding; very clean bathroom; plenty of towels. Very nice personnel - both at the reception, and in the breakfast hall. Great abundant English breakfast.'

Review By - Mrs. Jelena Bogdane
Travelling as - Business Traveller
Date - 5th July, 2015

Verified Customer

would never recommend
1 stars 1

'This was by far the worse nights stay in the UK I have experienced. very poor dated rooms, poor breakfast (greasy spoon café), split us up for no reason between annex and hotel. Painting undertaken very poor signage. wish I had book the travel lodge.'

Review By - Mrs. Juliette Lawrence
Travelling as - Group of Adults
Date - 30th June, 2015

Verified Customer

One night stay at the Russell Hotel
5 stars 5

'Very comfortable bed and good breakfast. Friendly and helpful service at reception and at breakfast. Would definitely recommend.'

Review By - Karina Cavalcanti
Travelling as - Single Female
Date - 29th June, 2015

Verified Customer

russell hotel review
4 stars 4

'good and friendly hotel it suited our needs for the trip'

Review By - Clifford Lansallos
Date - 27th June, 2015

Verified Customer

Excellent location, nice hotel
4 stars 4

'The hotel is wonderfully located near lots of nice eateries and a map was helpfully provided by Jay. We enjoyed our breakfasts and comfortable room although didnt like the plasticised mattress covers (took them off) or the noise from the road and the revellers (shut the window and slept well but you might like earplugs).'

Review By - Janet Marchand
Travelling as - Mature Couple
Date - 25th June, 2015

Verified Customer

Gradually improving
3 stars 3

'Fourth visit. First time dreadful, but each visit there is some improvement. Rooms always available, and situation very good for access to town. Staff friendly and sort out any problems as soon as they can.'

Review By - David Ballard
Travelling as - Mature Couple
Date - 25th June, 2015

Verified Customer

Grubby
1 stars 1

'Whatever money you are spending on the outside of your building is a complete waste until you improve the inside. Not just the filthy carpets and poor paintwork, but simple things such a a hook in the bathroom for a towel, or better still a proper towel rail, a shelf over the basin and somewhere in the shower for a bottle of shampoo. The reception staff are offhand to the point of rudeness. On the plus side, the coffee was good!'

Review By - Sarah Whitaker
Travelling as - Single Female
Date - 25th June, 2015

Verified Customer

Great location but in need of a refurb. Clean and comfortable.
2 stars 2

'Fantastic location for a stay in Tunbridge Wells. Already being refurbished outside, scaffolding is all around the hotel. Inside is dated, especially the annex where we stayed. From the entrance hall where there are old tired sofas, to a very 1970s bedroom, it felt like a student bedsit. Everywhere was clean, and the bed was comfortable. The chap on reception that I rang was very helpful, the other couple of staff I met not so much. Breakfast was fabulous, but the dining room set up was again very dated, and the member of staff wasn\'t full of energy, not even enough for a smile. All in all an adequate place for one night.'

Review By - Mr. Raymond Luukas
Date - 22nd June, 2015

Verified Customer

Ok stay
3 stars 3

'Sadly this was not one of the best hotels we have stayed in. It is a bit tired looking & needs updating although it was good to see the outside was in the process of being decorated. The room was clean & comfortable all we needed for 1 nights stay. Sadly it is the staff who need training. Our welcome was ok but our check out was very cold, we were not asked if everything had been ok, had we enjoyed our stay - nothing not even goodbye. The breakfast was good but sadly the man could not cope on his own when so busy. We were not made welcome, tables not cleared & relayed and when he did go for help the young lady who came to help clearly did not want to be there her attitude was awful. It was such a shame as in a lovely location so close to all amenities we were able to walk everywhere. If changes are made & there is the availability of an evening meal it could be a great small hotel and we would consider re-visiting.'

Review By - June Sheldrake
Travelling as - Mature Couple
Date - 21st June, 2015

Verified Customer

basic but clean
4 stars 4

'We stayed 3 nights whilst visiting family in Tunbridge Wells in mid June. Unfortunately the exterior was covered in scaffolding because it was being repainted so we were unable to see the best feature of the hotel. However the repainting will improve it. The decor in the rooms was very tired and outdated but the bed was comfortable and linen immaculate. The breakfast was excellent if lacking in imagination. We would definitely stay here again due to the superb location, 5 minutes walk from the main shopping centre and are hoping that the interior is upgraded soon without losing period charm.'

Review By - Tina Beardall
Travelling as - Mature Couple
Date - 15th June, 2015

Verified Customer

Weekend away
1 stars 1

'Double room at the very top of the hotel and no help offered with my luggage. Door into room very stiff and had to be slammed to close - felt sorry for neighbours. Room clean and had all I needed except no hooks at all for towels in the bathroom which was a pain. Had to stand on chair to open velux windows as hook provided did not work and found out at 6am that blinds on said windows were transparent once sun up... so much for my lie-in as room awash with daylight. I had put on my booking form and mentioned to reception on check-in that a gluten and dairy free option would be appreciated for breakfast, but this had no been communicated to the kitchen. They did have soya milk and I was promised gluten free bead and a gluten free sausage with my breakfast the following day - that sausage arrived mostly raw and inedible. Had I not had a great time catching up with friends the hotel experience would have totally spoilt my \'getaway\' weekend. Not value for money.'

Review By - Mrs. Tamara Purves
Travelling as - Single Female
Date - 15th June, 2015

Verified Customer

Perfect for the quick business stopover
5 stars 5

'As a regular visitor for business in Tunbridge Wells. This is the perfect stopover. Cheap but with spacious rooms and internet access, and to cap it all an excellent English Breakfast. Check in early though to get a parking space!'

Review By - Mr. Mark Piper
Travelling as - Business Traveller
Date - 12th June, 2015

Verified Customer

Single Night Visit
4 stars 4

'Staff friendly, Car parking good, large room clean & functional, with décor a but scruffy. Food adequate.'

Review By - Martyn Frampton
Travelling as - Business Traveller
Date - 11th June, 2015

Verified Customer

Thank you
5 stars 5

'Clean, comfortable, very polite and helpful staff. Lovely shower. Would i stay there again - yes, would i recommend - yes. Thank you'

Review By - John Brogden
Travelling as - Single Male
Date - 8th June, 2015

Verified Customer

nice tunbridge wells
4 stars 4

'very nice position, cleaned, nice service, a little bit noise of the traffic in the morning'

Review By - Alessandra Caroni
Travelling as - Business Traveller
Date - 5th June, 2015

Verified Customer

Just one night
3 stars 3

'Nice clean large room. Good breakfast. Friendly and helpful staff. 3.5 out of 5'

Review By - Tim Field
Date - 1st June, 2015

Verified Customer

Russell hotel
4 stars 4

'Russell hotel was- soooo close to the town Centre and pantiles which was just what we wanted. The car parking was a pain but sorted quickly when we need to depart. Staff was all very friendly. Service was quick. Breakfast was really nice. Decor needed updating , downstairs loos where not too pleasant but on while really nice stay.'

Review By - Martine Wiggs
Date - 25th May, 2015

Verified Customer

Disappointing stay
1 stars 1

'A totally disappointing stay. Building is run down rooms desperate for refurb, beds uncomfortable, staff rude and clueless as to how to hotel operations. Breakfast was disgusting and beyond poor'

Review By - Doug Wrenn
Travelling as - Business Traveller
Date - 21st May, 2015

Verified Customer

One night stay
3 stars 3

'Great location for town centre. Breakfast great. In need of little refurb.'

Review By - Robert Green
Date - 18th May, 2015

Verified Customer

good stay
3 stars 3

'Our room was large luminous the staff was kind willing to help .'

Review By - Carole Dubois
Travelling as - Group of Adults
Date - 17th May, 2015

Verified Customer

Reviewing Russell Hotel
3 stars 3

'The room was clean and comfortable, the staff were helpful. I managed to have breakfast despite my very early start on the Saturday morning.'

Review By - Ms. Joan Poole
Travelling as - Single Female
Date - 11th May, 2015

Verified Customer

A bit disappointing
3 stars 3

'The location of the hotel is perfect. We had a spacious room in the building next to the main bulding. Unfortunately the wifi didn\'t work there. The bathroom needs an upgrade. It\'s all very old. The shower is very small.'

Review By - Jacqueline De Jonge
Date - 10th May, 2015

Verified Customer

Lovely stay
4 stars 4

'Lovely room on the top floor with ensuite, very clean, comfy bed, friendly staff and great breakfast in the morning, all for £75. We was very happy with our night at The Russell Hotel.'

Review By - Mr. Alan Olive
Date - 7th May, 2015

Verified Customer

Wonderful hotel
5 stars 5

'I stay at this hotel at least 3 times a year and love it'

Review By - Cathie Dingwall
Travelling as - Single Female
Date - 6th May, 2015

Verified Customer

Mrs
3 stars 3

'Hello! We are very satisfied with the hotel. We enjoyed our holiday in Turnbridge Wells. For me as an allergic person I have personally been even more satisfied without the filled carpet. Regards from Jeanette Viklund Sweden.'

Review By - Jeanette Viklund
Travelling as - Group of Adults
Date - 5th May, 2015

Verified Customer

Stay at the Russell Hotel
4 stars 4

'Very pleasant stay. Very close to the town centre. Nice room and very nice breakfast.'

Review By - Alison Welch
Date - 3rd May, 2015

Verified Customer

Russell Hotel
3 stars 3

'It\'s a 2 star hotel and you get what you pay for. The hotel is tired and needs a good overhaul, but the rooms are clean, the staff are friendly and it\'s in a good location. The bar is very limited but breakfast was good. Would probably stay there again.'

Review By - Warren Manuel
Date - 27th April, 2015

Verified Customer

Staying at the Russell Hotel
5 stars 5

'Fantastic stay lovely room with extras, we will be booking again. Polite service at the front desk. Only thing I would recommend is that when having breakfas ask the guests how they would like there fried egg cooked, my was as hard as a rock and I prefer a runny yolk.'

Review By - Pauline Pollard
Date - 27th April, 2015

Verified Customer

Unfortunately overpriced
2 stars 2

'We opted to stay at the Russell Hotel over the Travelodge this weekend expecting a more comfortable stay, however we wish we\'d gone for the Travelodge as the Russell Hotel, albeit a fine and basic establishment, was not nearly worth the high price of £95 B&B. The hotel was basic, decor extremely dated and facilities in room very tired. It is desperately in need of a refurb to bring it to a level where in excess of £60/70 could be considered. The room was clean, staff were friendly, just not worth the price paid sadly. We wouldn\'t return nor recommend.'

Review By - Mrs. Lynsey Verrillo
Date - 20th April, 2015

Verified Customer

Weekend Away
5 stars 5

'Four friends recently stayed the Russell Hotel for a weekend break. We enjoyed our stay very much. The hotel is spotlessly clean and very comfortable but what really impressed us was the friendliness and helpfulness of every member of staff we met. Nothing was too much trouble and everyone was always smiling! The breakfast menu was comprehensive and the food freshly and perfectly cooked to order. The hotel itself is perfectly situated for central Tunbridge Wells and I would recommend it to anyone wanting to visit the town.'

Review By - Mrs. Nicola Emrich
Travelling as - Group of Adults
Date - 20th April, 2015

Verified Customer

Just ok
2 stars 2

'Hotel really needs updating it was clean and staff were friendly but it is expensive for what it is it\'s more like a run down B and B'

Review By - Terri Wells
Date - 20th April, 2015

Verified Customer

Old fashionned hotel
2 stars 2

'Long time no investments, especially bathroom and beds'

Review By - Hendrik Penner
Travelling as - Family with Young Children
Date - 13th April, 2015

Verified Customer

Ideal
4 stars 4

'Stayed for just 1 night, its ideally located for central Tunbridge Wells. Room was ok but needs updating. Breakfast was superb, probably the best hotel breakfast we\'ve ever had. staff were friendly & helpful. We would stay here again. Cheers'

Review By - Mr. Josh Woodey
Date - 12th April, 2015

Verified Customer

Visitors from Australia
4 stars 4

'Very good, lovely and roomy. Excellent breakfast. Great overall service.'

Review By - Jillian Schupina
Date - 8th April, 2015

Verified Customer

THE RUSSELL HOTEL TUNBRIDGE WELLS
1 stars 1

'I don\'t wish to be unkind but this is a hotel in need of some loving care and attention and a complete refurbishment. It looks like it hasn\'t seen any redecoration in decades. The bathroom was also shabby. The hotel\'s one redeeming feature is that it is a short walk from the town centre. I work in Germany where I often have to stay in hotels. What I\'ve just paid for this one would buy me a night in a town centre but somewhere clean, airy, modern and comfortable.'

Review By - Robert Olver
Travelling as - Mature Couple
Date - 2nd April, 2015

Verified Customer

Not great night duty service.!!!
2 stars 2

'I\'ll give you in bullit points!! •Rooms need updating ASAP! •Day manager couldn\'t be more helpful. •Night manager, arrogant, rude, wouldn\'t know customer service if it hit him in the face! Yes we understand the 24hour bar is at the discretion, however there\'s no need to be plain rude. and tell us to vacate to our rooms. Also the night manager does not need to threaten customers of locking them out of the hotel if they do not smoke round the corner of the building at 12am in the morning. Also when a friend asked the night manager to order a taxi (he wasn\'t booked in at our hotel, but had 2 young children with him) there was no need to bluntly say NO. A tip for the night manager, look at customers when they talk to you. Don\'t answer while staring at your computer screen. It\'s plain rude Will not be returning here again anytime soon. Other than the stay the area is lovely.'

Review By - Gavin Andrew
Travelling as - Group of Adults
Date - 30th March, 2015

Verified Customer

Accommodation Response

'Dear Mr Andrew, Thank you very much for your valued feedback, we much appreciated it. You put it very concisely and clearly. We are sorry to hear your experience with our night staff. We are looking into it and will try to improve our customer service. We understand we need to make some improvement in this front. Once again Thank you. Kind Regards The Russell Hotel'

Excellent location
3 stars 3

'Our room was warm, spacious and spotlessly clean, bags of hot water in the bathroom. The staff (especially the night porter), friendly and helpful. The decor is very tired but It\'s not the Ritz, it\'s a 2 star hotel in one of the best central locations in tunbridge Wells and as such represents good value for money'

Review By - Sally Amos
Travelling as - Mature Couple
Date - 29th March, 2015

Verified Customer

satisfied
4 stars 4

'Cheaper than travelodge and premier. Perfectly functional and clean. Handy for town center.'

Review By - Mr. Robert Carthy
Travelling as - Single Male
Date - 25th March, 2015

Verified Customer

Nice stay
4 stars 4

'A simple, warm clean room with a great breakfast. A great stay for the price paid. 4/5 Stars'

Review By - Owen Barton
Travelling as - Single Male
Date - 23rd March, 2015

Verified Customer

good stay
4 stars 4

'Enjoyed Stay. Good clean room which was warm. Friendly staff and good breakfast. Close to town centre.'

Review By - Adrian Tunningley
Travelling as - Mature Couple
Date - 18th March, 2015

Verified Customer

A pleasant stay
4 stars 4

'This is the second time I\'ve stayed here. The hotel is good value, clean and comfortable and a nice breakfast is served in pleasant surroundings. Recommended for a nice short break.'

Review By - Mr. Thomas Lord
Travelling as - Young Couple
Date - 8th March, 2015

Verified Customer

Good overall, but the bathroom could do with an update
4 stars 4

'The room itself was nice. I had a family-sized room, with a double and a single bed. It was a good size, with a seating area in the bay window. The ceiling was high and the room was big enough for the chandelier not to look out of place. The curtains, carpet and wallpaper looked recently done and the stained glass windows, while not to everyone\'s taste, were to mine. The only thing that let the room down was the bathroom. While the bedroom was bright and airy, the bathroom felt dark and closed-in. The bathroom suite was a sort of grey-beige and the light fitting reminded me of something my nan used to have. The plumbing of the toilet and taps seemed outdated and were noisy. I was a bit worried about the shower because one of my pet peeves in hotels in rubbish water pressure, but I was pleasantly surprised. The water pressure was fine, there was plenty of hot water and the shower curtain looked new. While the bathroom was adequate, it just didn\'t match up to the rest of the room. I spoke to three different members of staff and they were all friendly and polite. I asked for a map of the town and the lady at reception pointed out the places I wanted to go. I was able to leave my bag in a locked cupboard for a few hours after checking out. For breakfast I had yoghurt, toast and some options from the cooked menu. I only wanted scrambled egg and a sausage and my plate came out with an impressive mound of scrambled egg cooked how I like it (not too runny). There was also a selection of cereal. Overall, breakfast was nice, but I would have liked the option of some fruit (although I didn\'t ask, so some might have been available). The hotel was in a very good location, just one road over from the station and the shops. Even though it\'s on the main road, I didn\'t hear much traffic noise.'

Review By - Amy Marsh
Travelling as - Single Female
Date - 22nd February, 2015

Verified Customer

Value For Money
4 stars 4

'A straightforward B&B in a great location. The traditional \"full\" breakfast was excellent. The residents\' bar was a nice option for a night-cap! Parking is available but tight, especially when some users take 2 spaces! We would certainly stay again.'

Review By - Mr. Gary Wootton
Travelling as - Mature Couple
Date - 22nd February, 2015

Verified Customer

Yearly stay, first time in this Hotel
2 stars 2

'The building is Charming, but inside it\'s crying for a good cleaning and some renewal. A pitty, so much potential.'

Review By - Marie-Rose De Backer
Travelling as - Group of Adults
Date - 18th February, 2015

Verified Customer

Nightmare hotel
1 stars 1

'Very noisy hotel in desperate need of work . Bathroom in room 34 very smelly .for the price you pay go somewhere else . Breakfast very cheap quality food.'

Review By - Janet Nehls
Travelling as - Mature Couple
Date - 15th February, 2015

Verified Customer

Great location but abit shabby and dated
3 stars 3

'Stayed in triple room. Lovely size room but desperately needs updating or, at least, redecorating especially the bathroom. Secondary double glazing would cut down road noise.Very few parking spaces. Breakfast was good.'

Review By - Mary Parkes
Travelling as - Group of Adults
Date - 11th February, 2015

Verified Customer

one night stay
2 stars 2

'Needed a hotel for an interview next day, this hotel was reasonably priced and adequate.somewhat dated but met all my needs'

Review By - Lynda Philbrick
Travelling as - Business Traveller
Date - 9th February, 2015

Verified Customer

Well-located but poor breakfast
3 stars 3

'The breakfast is fine but, what if you don\'t like the English breakfast? More varied food ( cakes, croissants, donoughts...) shoulb be offered! Imagine staying 5 nights... All the breakfast food woulb be exactly the same!'

Review By - VICTORIA PAULA SABIRON
Travelling as - Single Female
Date - 5th February, 2015

Verified Customer

perfect location
3 stars 3

'friendly staff; spacious room with small kitchen and big bath room; a liitle bit old fashioned furniture but ok; near town centre (2 minutes walk); I recommend Opera House pub'

Review By - Michael Brefort
Travelling as - Single Male
Date - 4th February, 2015

Verified Customer

too expensive for the quality
2 stars 2

'too expensive , according to the provided services ! The hotel needs a urgent refurbished ! Low quality breakfast. Excellent location (close to the town center)'

Review By - Rosangela Perego
Date - 1st February, 2015

Verified Customer

Comfortable and reasonably priced
5 stars 5

'Rooms are comfortable and hotel is very close to where I was visiting. Breakfast is excellent and nice to have a bar as well! Finally a reasonable price. Get there early if you want a car park space!'

Review By - Mr. Mark Piper
Travelling as - Business Traveller
Date - 22nd January, 2015

Verified Customer

Our trip to Tunbridge Wells to see Nils Lofgren
4 stars 4

'Stayed at the Russell Hotel for the one night. Friendly staff night and morning. Lovely big first floor double room. Breakfast was just fine too. Would stay here again.'

Review By - Maureen Johnson
Travelling as - Mature Couple
Date - 20th January, 2015

Verified Customer

A day shopping and drinking in tunbridge wells
4 stars 4

'Hotel room large and light and very clean. Breakfast was good with lots of choice. All staff very friendly and helpful. Only minor criticism if I had to is that the hallways were a bit shabby and need a luck of paint! Perfect location for shops, bars and restaurants.'

Review By - Julia Townsend
Travelling as - Group of Adults
Date - 20th January, 2015

Verified Customer

good allrounder
3 stars 3

'nice room, very very warm and cosy. 2* was good. staff friendly. had a good deal. wonderful bed - we were lucky to get a brand new mattress. Room 38. great.'

Review By - CYRIL STEVENS
Travelling as - Mature Couple
Date - 13th January, 2015

Verified Customer

Mr
2 stars 2

'Slept very well ... Hotel is very very tired and in urgent need of a refurb ... Very good staff .... Sorry'

Review By - Richard Guy
Travelling as - Single Male
Date - 3rd January, 2015

Verified Customer

Christmas 2014
3 stars 3

'We had the groundfloor room for 3 nights and it was fine - the heating was excellent. Beds very comfy. Always lots of hot water for a bath. Weather was very cold - we had a large kettle so could fill hotwater bottle in one go!The car park just behind the hotel always had a space although it was not bookable.The staff were most helpful.'

Review By - Gillian Bishop
Travelling as - Mature Couple
Date - 28th December, 2014

Verified Customer

perfect location for town centre but need some TLC
2 stars 2

'I\'m so sorry but I have to be honest,I was not expecting luxury but.... VERY old carpets and fittings, dark and dated decor, peeling wall paper, breakfast was below average - I think this place requires improvement and a bit of TLC, however the staff members were polite and friendly and it was perfect for accessing shops and local entertainment.'

Review By - Miss. Barbara Antinoro
Travelling as - Family with Young Children
Date - 23rd December, 2014

Verified Customer

three nights at the russell
4 stars 4

'I stayed for 3 nights,I booked on here and got for under £60 a night, you get a large comfy bed, 40\" tv sofa bathroom and little kitchen, the decor is a miss which is why its a 2 star, but if you can book for less than they want you to pay on the desk it\'s great value for money.'

Review By - Anthony Stroud
Travelling as - Single Male
Date - 16th December, 2014

Verified Customer

Quiet and Convenient
4 stars 4

'Helpful and cheerful staff. Room was clean, quiet and breakfast was excellent. Only problem was an aged and uncomfortable mattress. Management was responsive and did their best to improve the situation, and I expect a replacement is on order. Otherwise, we were extremely happy at the Russell and will definitely return.'

Review By - Mrs. Donna Shaft
Travelling as - Mature Couple
Date - 11th December, 2014

Verified Customer

Basic, cheap, cheerful
3 stars 3

'Cheap and cheerful hotel. Basic but clean and decent breakfast. If you need no frills at a great price, this is cool.'

Review By - Paul Hampton
Travelling as - Single Male
Date - 9th December, 2014

Verified Customer

Very comfortable stay
5 stars 5

'Friendly service, a clean and pleasant room, a good cooked breakfast and value for money. Recommended.'

Review By - Mr. Peter Ware
Date - 5th December, 2014

Verified Customer

Great location and breakfast
5 stars 5

'The hotel is ideally located close to the office where I was working but also the town centre. My room in the annexe was spacious with small kitchen (microwave) but decor was a little tired. Breakfast was excellent. Car park small so arrive early!'

Review By - Mr. Mark Piper
Travelling as - Single Male
Date - 27th November, 2014

Verified Customer

Comfortable and convenient
4 stars 4

'Look past the age of the property Good value'

Review By - Nicholas Gunson
Travelling as - Mature Couple
Date - 27th November, 2014

Verified Customer

National Business Development Manager
5 stars 5

'Great room good breakfast, like the fact that there was a fridge and a microwave. will stay again'

Review By - Bob Pinner
Travelling as - Business Traveller
Date - 20th November, 2014

Verified Customer

Comfort and convenience all in one!
4 stars 4

'I really enjoyed my stay at this hotel. We had a large room with high ceilings and Georgian decor which was beautiful. It was clean and the beds were very comfortable, they even had PG tips with the drinks facilities in the room. Bonus! The breakfast was tasty and there was a good choice, yet simple. The staff were friendly and helpful, letting us leave the car parked at the hotel while we went shopping in town - even though it was passed checkout. The town is literally 5 mins walk away, it was a perfect and central location for everything! The only reason I\'ve not given 5 stars is because the pressure of the shower was a little lacking. The en suite was lovely and the shower hot, just could\'ve done with a little more gusto! Overall a great stay 😄'

Review By - Miss. Zoe Ash
Travelling as - Group of Adults
Date - 16th November, 2014

Verified Customer

Yuk
1 stars 1

'smelly, damp, dirty and run down. Really poor presentation all round and the smell of damp is overwhelming. Nice pillows though.'

Review By - Andrew Farley
Date - 16th November, 2014

Verified Customer

Great overnighter!
4 stars 4

'I had a very comfortable overnight stay in a large room on the top floor which almost qualified as a suite; double bed area, sofa and coffee table area with TV, ensuite bathroom (quite small). For the price I paid it was excellent value in what is an expensive area, so I was well pleased with its location - and a car park! Bed was spotless with crisp linen (very important!) and breakfast was very good with plenty of choice. There were 59 stairs to my room (so not ideal for the less mobile) and the bathroom was a bit quirky, but there was lots of hot water. Good value for money and I\'d go there again.'

Review By - Ruth Carty
Travelling as - Single Female
Date - 11th November, 2014

Verified Customer

Good choice
4 stars 4

'The place is really convenient, close to the center. Good breakfast. Furniture and deco are \"old fashioned\" but nothing shocking. Great heating. Would have appreciated a more comfy bathroom.'

Review By - Marie-Laure BOURDIN-JAMET
Travelling as - Single Female
Date - 4th November, 2014

Verified Customer

Great Value in City Centre Location
4 stars 4

'Hotel was ideally situated just a couple of minutes from town centre and the common. Our Annex room (in a separate house)had a spacious bedroom with sofa, large bathroom with separate shower cubical and a very compact kitchen. Shower mouldy and fridge smelly but for one night they could be ignored. Breakfast was lovely with the best sausages. When visiting Tunbridge Wells again will definitely stay at The Russell Hotel'

Review By - Clare Purdom
Travelling as - Young Couple
Date - 14th October, 2014

Verified Customer

Nice room
4 stars 4

'Good room, easy parking, nice breakfast. Very well placed. Good value.'

Review By - Mr. Martin Storey
Travelling as - Single Male
Date - 13th October, 2014

Verified Customer

Still Good
4 stars 4

'This was our second one week stay at the hotel in a couple of years and we found it again meets our needs just right. The parking area is still tight for a large cumbersome rental car. Expect to be back again....'

Review By - John Hawke
Travelling as - Mature Couple
Date - 9th October, 2014

Verified Customer

Russell Hotel, Tunbridge Wells
4 stars 4

'We stayed in the annexe on the top floor. The room was spacious and clean as was the bathroom with an enormous bath! The little kitchenette was marvellous. The breakfast was freshly cooked and good value for money. We would stay there again.'

Review By - Mrs. Dolores Willis
Date - 9th October, 2014

Verified Customer

Good weekend venue
4 stars 4

'We came to visit our son who lives in Tunbridge Wells. The hotel is brilliantly sited near the centre of town and the beds very comfortable. Breakfast was very good and all the staff were friendly. However, the decor was tired and badly in need of updating'

Review By - Marilyn Spilsbury
Date - 7th October, 2014

Verified Customer

Russell Hotel in Tunbridge Wells
3 stars 3

'The furniture and decor of this hotel are very tired and worn looking and the whole place is well overdue a makeover. The ironing board I was lent was broken. The bath leaked and the shower was a dribble. The bed and sofa had seen better days. The staff were fine. £50 a night for such accommodation is expensive even for Tunbridge Wells.'

Review By - Mr. Edward Adcock
Travelling as - Single Male
Date - 6th October, 2014

Verified Customer

Did the job!
3 stars 3

'One overnight stay in small but comfortable room. Friendly staff and filling, tasty breakfast. No frills,but value for money and more than adequate for an overnight stay. 10 minutes from TW centre and railway station.'

Review By - Mr. Andrew Walsh
Travelling as - Single Male
Date - 6th October, 2014

Verified Customer

General
3 stars 3

'Very pleasant staff, and the hotel is well situated. The hotel is a little \'tired\' and perhaps in house feedback forms could be used in order to get quicker feedback. There was a problem with the kettle but otherwise a nice stay.'

Review By - Mr. John Knight
Travelling as - Group of Adults
Date - 5th October, 2014

Verified Customer

Disgusting
1 stars 1

'Room and bed stank of stale smoke. Turned on tv and it had been left on a tv adult channel. Bathroom in very poor state or repair.'

Review By - Mr. Nick Brooks
Date - 28th September, 2014

Verified Customer

our stay
2 stars 2

'Staff were friendly and helpful. LInen was clean. Not enough towels. Bathroom floor very worn with dirt. Curtains needed rehanging. Shower needed re-grouting.'

Review By - Janice Whitaker
Travelling as - Mature Couple
Date - 23rd September, 2014

Verified Customer

Average
3 stars 3

'Good central location. Room was very clean and of good size. Breakfast was very slow and not good choice for continental as there was no fresh or tinned fruit or porridge. Choice of herbal teas would have been a nice option too. Fine for a basic stay and base for a night.'

Review By - Miss. Sarah Giles
Travelling as - Young Couple
Date - 22nd September, 2014

Verified Customer

Does exactly what it says on the tin!
4 stars 4

'Clean room ..nice staff...breaky filled a gap!!'

Review By - Simon Crumpton
Travelling as - Single Male
Date - 22nd September, 2014

Verified Customer

Good
4 stars 4

'The room and the Hotel were comfortable, and the location even better. However, they should take care of the hygiene at the breakfast room.'

Review By - Mr. Josep Modest Porqueres
Travelling as - Group of Adults
Date - 22nd September, 2014

Verified Customer

Russell Hotel review
2 stars 2

'Room was excellent in size but hotel is very run down and needs an uplift.'

Review By - Jerry Richardson
Travelling as - Business Traveller
Date - 19th September, 2014

Verified Customer

Positive improvement
4 stars 4

'Great improvement with bedroom and breakfast room redecorated and up dated since my last visit two years ago.'

Review By - Mr. Eric Gibbons
Date - 19th September, 2014

Verified Customer

Sumptious
4 stars 4

'We stayed in the annexe and found it a very accommodating room with a lounge, large room and bathroom. The only downside being that the bath taps were impossible to turn on. The breakfast area was also roomy and decorated in sympathy with the period of the hotel with a good selection for breakfast. The location is also to be recommended being on the main road in and out while still being ideally located for the shopping. Overall an enjoyable and most comfortable place to stay'

Review By - Mr. Michael Fulstow
Travelling as - Mature Couple
Date - 17th September, 2014

Verified Customer

Impressed
3 stars 3

'A very peaceful and quality stay. Large, clean rooms. Great breakfast and service.'

Review By - Helene Jampierre
Date - 17th September, 2014

Verified Customer

Review Stay
4 stars 4

'We enjoyed our stay at the hotel. It was central for shops and resturants etc.. The room was clean and tidy, and we enjoyed the breakfast. We would return if in the area.'

Review By - Gemma Bennett
Travelling as - Group of Adults
Date - 15th September, 2014

Verified Customer

September 2014
3 stars 3

'Stayed in twin room with a friend. Beds comfortable, good shower and bath. Reasonable for the price. Staff friendly and helpful.'

Review By - Mr. Gerald Mcmullan
Travelling as - Group of Adults
Date - 15th September, 2014

Verified Customer

SHOWMAN
5 stars 5

'VERY GOOD, VERY CLEAN AND A GREAT BREAKFAST'

Review By - Jane Taylor
Travelling as - Business Traveller
Date - 15th September, 2014

Verified Customer

russell hotel
4 stars 4

'very pleasant stay, rooms very large, good facilities, cooked breakfast very good, staff very pleasant and helpful, the hotel is maybe a little tired but this didn\'t take anything away from our stay, we will deff return and we recommend this hotel, you wi=ont get better value in Tunbridge wells'

Review By - Nigel Black
Date - 14th September, 2014

Verified Customer

Barely Adequate
2 stars 2

'Friendly reception staff. We were in a room in the attic. No lift. Very warm so had to have the window open then we had to put up with the sound of traffic all night. The dining room had no clean tables when we went down for breakfast. The cup we were given was dirty. Breakfast itself was ok. when the waiter cleaned the tables he only took the utensils that had been used left the unused ones made us check ours carefully.'

Review By - Rob Pike
Travelling as - Mature Couple
Date - 13th September, 2014

Verified Customer

Second chance
3 stars 3

'Staff very friendly and helpful. Room was clean, big, bright and airy. Good central heating. Bed was invinting, clean and pillows plump and fresh. Good facilities in room. The general decor was a bit tired looking and the plumbing needs some attention as all the taps needed new washers. A vast improvement on the last time I stayed, I swore I would never come back. If they keep this standard up,they will be seeing a lot more of me and my wife. Well done.'

Review By - David Ballard
Travelling as - Single Male
Date - 12th September, 2014

Verified Customer

Clean and Friendly
4 stars 4

'We stayed here for one night after a wedding. We phoned to let them know we would check in late so there were no issues there and we were given our keys within about 30 seconds of entering. Rooms are big and very clean. It's all very dated but you can see that in the pictures so it's not a surprise. The shower was nice and powerful and breakfast was friendly and a good selection considering it's included. Great place if you just need somewhere to crash for a night to be honest.'

Review By - Becki Atkins
Travelling as - Group of Adults
Date - 9th September, 2014

Verified Customer

One night stay
3 stars 3

'Clean but Dated hotel in a good position . Staff very friendly and breakfast average. Great hotel for short stay'

Review By - Mr. Jerry Oleary
Date - 9th September, 2014

Verified Customer

leisure
5 stars 5

'We thought the room we had in the annex was lovely and spacious and the breakfast was great. Will definitely be back and hopefully get another room in the annex'

Review By - Annette Hood
Date - 8th September, 2014

Verified Customer

Good Hotel
4 stars 4

'Very friendly staff, a good nights sleep and a great breakfast. I would stay here again. Could do with a lift though!! :)'

Review By - Mr. Steve Nicholls
Travelling as - Single Male
Date - 6th September, 2014

Verified Customer

Jolly hotel
3 stars 3

'Nice clean hotel with excellent breakfast. Very helpful staff. Only real problem was our room (no 53)was up 61 steps, big climb after a long day.'

Review By - Mr. David Redhead
Travelling as - Mature Couple
Date - 2nd September, 2014

Verified Customer

Disappointed with breakfast
2 stars 2

'A friend of mine was getting married in the area so i reserved an annex room at the Russell Hotel. The decor was old fashioned but the room was comfortable and clean and was fine for the one night as we weren't spending much time in the room. We were very disappointed with the breakfast service. Breakfast was served between 8 and 10 so we headed to the breakfast room around 9.25. The waitress didn't even acknowledge us until 9.45. The breakfast menu offered a full english with a choice of how your egg was cooked and everything else was available to help yourself to. We ordered our hot breakfast however didn't receive anything until 10.20, and there was a 10min gap between our individual plates arriving. We left the breakfast room at 10.45 and had to check out at 11am so had to rush our packing. My boyfriend and I both work in the catering and hospitality industry - we should really not have had to wait as long as we did when everyone is ordering the same meal with a few small differences, especially when you know exactly how many people are going to be ordering. The sausages were undercooked and the menu listed fried bread which we didn't get.'

Review By - Charlotte Welham
Travelling as - Young Couple
Date - 25th August, 2014

Verified Customer

Over priced
1 stars 1

'Friendly staff, but I do think that £75 per night is perhaps a bit high for what you get. Very dated and I waited almost 40 minutes for my breakfast.'

Review By - Willem Steyn
Travelling as - Single Male
Date - 24th August, 2014

Verified Customer

In need of TLC
3 stars 3

'Looking for reasonable priced one night accommodation in Tunbridge Wells and decided to go for this Hotel as the location was spot on for access to the center of town and it had parking. As Hotels go, this was a pretty average B&B, the decor throughout was old and shabby. the dining room, sparse and uninviting. Staff were, on the whole pleasant and helpful. My bed room was a double, large and bright room with a very small bathroom that was something out of the 70's, and it looked like that was the last time anything had been decorated! I had poached eggs on toast for breakfast (that was included in the price) and had to send them back (under cooked)cheap nasty bread for toast and horrible tea. Free wifi was a welcome extra. For one night, just for somewhere to sleep it was OK, if overpriced, although I wouldn't want to stay much longer.'

Review By - Russ Marquis
Travelling as - Single Male
Date - 23rd August, 2014

Verified Customer

Excellent town centre hotel
5 stars 5

'The Russell Hotel is an excellent, value-for-money hotel, just a 3 minute walk from Tunbridge Wells town centre. The room was very clean and tidy, the bed comfortable and the bathroom was fine. I was on the road-side of the hotel, in midweek, yet slept very well; you would not notice the main road at all. But, then, I am from Tunbridge Wells and so was delighted with the spectacular view over the Common from my window! (I think 'Gibraltar cottage' is the one directly opposite). Indeed, Mount Ephraim (the Park Lane of Tunbridge Wells) is opposite; what more can one ask for!? The traditional English breakfast was very good, served to order in a timely manner. Indeed, the staff are very nice at the Russell Hotel; very friendly and professional at what they do. My only, very slight, criticism, is that the bar only sells bottled beers and is not frequented by the patrons. But, then again, there are plenty of bars and restaurants just a few minutes away. There is a Bill's restaurant 2 minutes away, at the other end of Lime Hill Road. Overall, if you require a decent, pleasant and affordable hotel in the middle of Tunbridge Wells, then the Russell Hotel is the place to go. You are a 3 minute walk from the town hall, Monson Road, Calverley Road, etc. I would very happily stay at the Russell Hotel again, and look forward to doing so.'

Review By - Francis Huddy
Travelling as - Single Male
Date - 18th August, 2014

Verified Customer

Very nice service
5 stars 5

'They really try to make you feel like home.'

Review By - XIAOXI YU
Travelling as - Family with Young Children
Date - 17th August, 2014

Verified Customer

Mr
4 stars 4

'The hotel was generally a good place to stay, and it made you feel relaxed. The breakfast in the morning were both good and set you up for the day ahead. Only little issue was that the towels were not changed by the cleaner, just left there as I had left them when I went out for the day.'

Review By - Paul Cheal
Travelling as - Single Male
Date - 16th August, 2014

Verified Customer

stay
3 stars 3

'hotel was comfortable and the breakfast was good the whole place could do with a revamp it was all very tired and old fashioned it also needs a bigger car park but that is probably not possible staff were fine it reminded me of faulty towers'

Review By - Mr. Nigel Floyd
Date - 14th August, 2014

Verified Customer

Distinctly average
3 stars 3

'If we had not arrived in such a rush (due to bad traffic on the M25)and had to leave for an event virtually straight away, I would have asked to change the room (Number 34), as it was forward facing to the main road and I knew the traffic noise (and as it turned out, every drunken youth/crowd that went past too) would disturb my sleep later. Do not get me wrong though, the room itself was ok and the bed very comfortable. Breakfast was an interesting affair, as the waitress kept ignoring us, even though she'd seen us come in, sit down, eat our cereal and look at her expectantly. It took me to literally stop her and explain we would like to order before we got our cooked breakfast and coffee. I had to explain to the Receptionist, when we checked out, that the main light in the room was more of a 'dark' with 2 bulbs blown and that the shower head needed descaling in order to have been a little more effective. To his credit, we did receive 10% off the charge as a result.'

Review By - Mr. Saul Rubins
Travelling as - Group of Adults
Date - 11th August, 2014

Verified Customer

Hotel
3 stars 3

'Room comfortable breakfast very good parking a bit limited for the hotel to be very good it needs a complete revamp and no one to help with the luggage and we were on the 3rd floor'

Review By - Mr. Nigel Floyd
Date - 9th August, 2014

Verified Customer

A great place for a weekend
4 stars 4

'After reading some worrying reviews on tripadvisor I was quite worried about what I would find. The hotel was in a wonderful location and the room was spacious, clean and very well equipped. The staff were very friendly, helpful and polite and I thoroughly enjoyed my stay. I would recommend it to my friends.'

Review By - Anne Wilkinson
Date - 5th August, 2014

Verified Customer

Not what I expected
1 stars 1

'I checked in on the 26th July and checked out on the 27th July. We were given room 50, when we entered the room, the room was nothing like we expected,seen previous picture on the internet. Anyway the room was so horrible I was scared to walk on the carpet, everywhere I looked was horrible, from a hole in the bathroom floor, the wall paint coming off, the carpet, the furniture just horrific. This was the worst stay ever, I am sure you are aware of the condition of this room. To top it up it was so hot, right at the top of the building. I also had an accident when coming down the stairs which I let the receptionist know at check out. I appreciate he only charged me £90 for the room but I honestly wouldn't pay more than nothing for that. I don't like to complain but the whole experience has left me very unhappy, how can you advertise your room on the internet for £99 when clearly that room is not worth that kind of money.'

Review By - Barbara George
Date - 29th July, 2014

Verified Customer

OK for 1 night stay
3 stars 3

'The room allocated was basic but clean.The room was front facing and due to nice weather had to have the windows open but there was a lot of road noise even during the night and therefore did not get a good sleep. Room would benefit from a room fan. Bed mattress was soft. Despite basic features hotel is suitable for a 1 night stay'

Review By - Ricky Usher
Date - 28th July, 2014

Verified Customer

Recommended
3 stars 3

'Stayed overnight after wedding...staff friendly and helpful ...hotel could do with decorate and modernisation...first class cooked full English breakfast...would happily stay again'

Review By - Andrew Eborn
Travelling as - Mature Couple
Date - 28th July, 2014

Verified Customer

Excellent facilities and service
5 stars 5

'The room was very clean and well appointed. The staff were great and looked after us.'

Review By - Miss. Jane Searle
Travelling as - Group of Adults
Date - 24th July, 2014

Verified Customer

russell hotel
4 stars 4

'the hotel is very central, staff very helpful and friendly, breakfast very good, the only bad comment I would say is there is an unpleasant smell in the hall ( i stated in the annex) as you walk in which is very off putting, otherwise I would recommend this hotel'

Review By - Ms. Marie Donnelly
Travelling as - Single Female
Date - 21st July, 2014

Verified Customer

Praise due
5 stars 5

'Comfortable, friendly, helpful, quiet - the list could be endless! For special praise I would single out the lady receptionist, who must have been fed up to the back teeth with my frequent visits with questions of one kind or another.'

Review By - Thomas Tanner
Travelling as - Single Male
Date - 19th July, 2014

Verified Customer

an excellent step
4 stars 4

'Good location of your hotel, home cozy, comfortable and clean rooms, great breakfast. we surely return in your Hotel. Thank you for your welcome'

Review By - Mr. Bernard Perret
Date - 15th July, 2014

Verified Customer

hotel review
3 stars 3

'Very pleasant staff. A good breakfast. The place does need decorating though!'

Review By - Martin Cox
Travelling as - Single Male
Date - 14th July, 2014

Verified Customer

Good for one night
3 stars 3

'We booked the Russell Hotel as we were only staying one night and it was close to the town centre. The reception staff were very helpful and accommodating and the annexe room stayed in was large. Unfotunately the rooms and hotel itself was not very maintained and our room has peeling wall paper and dirty old carpet. The bathroom was basic but clean and had both a shower cubicle and bath- too bad the suite had not been updated since the 70s! The breakfast was standard issue with choice of cereal, yoghurt, full breakfast and toast. The produce used was basic in quality but given this is a 2 star hotel, you couldn't really expect more. The only real issue with this hotel is that it's carpets are dirty, and I was uncomfortable to let my 3 year walk on the carpet without shoes. I can accept that style of decor and standard of food is something that varies according to price range, but cleanliness and maintenance is something I would expect at any price range. On the plus point they did have a 24-hr bar and free wi-fi.'

Review By - Ms. Lekshmy Balakrishnan
Travelling as - Family with Young Children
Date - 13th July, 2014

Verified Customer

Good place to stay
4 stars 4

'The room was large, nice and clean and the bathroom equipped with all you need. Good hotel, good breakfast, friendly staff, would come again here on next trip from Germany.'

Review By - Henning Kurth
Travelling as - Mature Couple
Date - 9th July, 2014

Verified Customer

2 night stay
3 stars 3

'Very helpful and friendly staff! Hotel clean but in need of some serious tlc decoration-wise, also the lack of a lift is not great for 'older' residents.'

Review By - Sheila Taylor
Travelling as - Mature Couple
Date - 1st July, 2014

Verified Customer

The Russell Hotel
1 stars 1

'We were disappointed with our accommodation, the room was very shabby and the breakfast was cold. We would not recommend.'

Review By - David Richardson
Travelling as - Mature Couple
Date - 30th June, 2014

Verified Customer

Bliss
4 stars 4

'What can I say? My hotel rating always comes down to the bath and this bath was HUGE. The bed was comfortable and the room was clean and tidy. Staff were helpful and polite. A nice 5 minute walk from the town - downhill into town so coming back takes a bit longer! Set back from the main road so not much traffic noise even with the windows open. Not a fancy Hotel but it is clean and comfortable. All in all a good stay.'

Review By - Caroline Brindle
Travelling as - Single Female
Date - 29th June, 2014

Verified Customer

My Stay
4 stars 4

'Really liked the staff at the hotel. Every member of staff was very friendly and helpful.'

Review By - Mrs. Anita North
Travelling as - Single Female
Date - 29th June, 2014

Verified Customer

never again!!!
1 stars 1

'The fun(?) started when we were unsure if we could drive down the one way street the wrong way to the car park which was rather small for the size of hotel. The male receptionist was friendly unlike the female the following am who barely spoke. The triple room we booked was extremely tired, wallpaper peeling off, towel rail hanging off and generally very run down and in need of modernisation. The socket for the kettle had been covered over and so had to place it on the coffee table on the other side of the room where the other socket was, health and safety wake up call ! although we had no small children the windows opened very wide and although good for fresh air, very easy to fall out of! again, health and safety !!! the net curtains didn't cover the windows either. Bed linen and towels were very clean though the rest looked very dingy including the very dark and uninviting shower. I risked taking a shower but was not happy touching the shower head for fear of catching something nasty ! The traffic noise outside was constant and went on well into the night though I guess that is to be expected in town. Not surprisingly we didn't sleep well. Breakfast was quite the worst I have experienced in all my years staying in hotels. The buffet consisted of cereal, juice and yoghurt, none of which was even kept in a cold cabinet. No fresh fruit, no bread rolls, croissants or indeed anything that looked appetising. The coffee was so disgusting we couldn't drink it and we played safe by not ordering any cooked food. The waitress seemed very miserable too, unsurprisingly!! We definitely would never consider staying in the Russell hotel ever again and advise everyone else not to bother either. Once it must have been very grand but this place needs a complete refurb.'

Review By - Ian Nelson
Date - 26th June, 2014

Verified Customer

basic but good
3 stars 3

'Clean & comfortable, with a good breakfast.'

Review By - Eileen Rayner
Date - 25th June, 2014

Verified Customer

Great stay
5 stars 5

'Exactly what I was expecting for a low price, simple small room, stairs etc, which was very clean and comfortable and free cooked to order breakfast was quite good considering other hotels for this price only give you cereal and breads, but if you want something fancy the town is not far away and is full of cafes. Free parking in an area that is hard to find anywhere to put your car was great and the free wifi which is always a plus when travelling was great. The customer service went beyond expectation! Very very accommodating staff! I shall be returning if ever in the area again.'

Review By - Miss. Anne Mcillree
Travelling as - Single Female
Date - 24th June, 2014

Verified Customer

Russell Hotel
4 stars 4

'dated carpets, furnishings, bathroom but who cares...quiet room with clean linen, comfortable bed,even had a kitchen area in my room. WiFi worked well and breakfast was good. Nice people and staff. Would definitely stay again'

Review By - Ginetto Ciotti
Travelling as - Business Traveller
Date - 24th June, 2014

Verified Customer

The Russell hotel
1 stars 1

'Very dated,very dirty,needs complete overhaul inside and out,mattresses need replacing as broken springs caused me back pain,how much to replace a toilet brush? Room 52's was older than me as was the faeces attached to it,£102 for a night don't bother.very disappointed.'

Review By - Ian Hacker
Travelling as - Group of Adults
Date - 22nd June, 2014

Verified Customer

Recent stay
3 stars 3

'Staff were friendly and efficient on both arrival and departure. The rooom in the annexe was clean and tidy and plenty big enough. It was one of the hottest weeks when I stayed and it was very warm and a bit stuffy in the room on arrival,graduall this didipated when the windows were opened. The kitchen was like an oven and needed some sort of ventilation, fine for the winter time. Nice and easy to walk into town.'

Review By - Alison Little
Travelling as - Business Traveller
Date - 17th June, 2014

Verified Customer

Very good
4 stars 4

'Very good breakfast with good quick service central position within town'

Review By - Mrs. Marguerite Seaward
Date - 16th June, 2014

Verified Customer

cheap and cheerful
2 stars 2

'Big room and central location. Quite dated and in need of a total revamp. One night with basic breakfast for 80 squid - acceptable, but I am sure that I could do much better'

Review By - Mr. Pawel Szymanski
Travelling as - Business Traveller
Date - 14th June, 2014

Verified Customer

Stay
4 stars 4

'Very easy and comfortable accommodation in a good location and fine breakfast to set you up for the day,'

Review By - Paul Mannering
Travelling as - Group of Adults
Date - 12th June, 2014

Verified Customer

The Russel Hotel
3 stars 3

'This hotel is well quite central, but a bit dated in it's interior decor. However it was spotlessly clean and the breakfast offer was fairly standard,Full English, cereals juices etc. I had poached egg on toast and was given 2 eggs (I could only eat one) The is off street parking, a bonus in TW. The price was very fair and I would definitely use it again'

Review By - Mr. Lucy Stoutt
Travelling as - Single Female
Date - 3rd June, 2014

Verified Customer

Good stay
4 stars 4

'We stayed in the annexe again and were pleased with every aspect of our stay, especially the friendliness and courtesy of all staff.'

Review By - Mrs. Aileen Workman
Date - 2nd June, 2014

Verified Customer

1 night stay for local wedding
2 stars 2

'Our welcome on arrival was very nice, the young man in reception ensured we had all the information we needed. however, the room (in the annexe) was a bit on the "tired" side, very old decor and staircase smelled a bit musty. Perfectly ok bed though, and ample space in the room & bathroom. arriving at breakfast the following morning, we had the feeling we weren't expected, as teh lady serving was a bit abrupt and "grumpy". "What do you want2 wasn't what we'd expected to hear... No serviettes or spoons supplied on the table, so we had to fend for ourselves. The breakfast itself was passable I guess, but only just; the fruit juice was warm, the coffee luke warm and very weak, and the bacon seriously dry and over cooked. Over all we dind't mind all of this too much, but I can't really give a rating of any higher than 2 - and the start system below doesn't work, so there you have it... Kind regards, Pia'

Review By - Pia Tiley
Date - 2nd June, 2014

Verified Customer

Good value
3 stars 3

'Good value for money.'

Review By - Mrs. Elsmarie Ambjornsson
Travelling as - Business Traveller
Date - 27th May, 2014

Verified Customer

decent for the price
4 stars 4

'Friendly staff and a decent, clean room The decor was perhaps a little old fashioned but there were no major problems. Breakfast was adequate with a good selection. I booked online and got a decent price of 65 pounds - I think the room was worth this amount Overall a good budget priced hotel.'

Review By - Richard Carrick
Travelling as - Single Male
Date - 24th May, 2014

Verified Customer

Stayed on 19/05/2014
2 stars 2

'Stayed in annex Room was clean comfortable and sleept well Great bath and good size bathroom Breakfast could have been better, A different brand of sausage would help. Receptionist was polite and to the point not very welcoming though as with checkout same. Hotel in parts needs refurbishing and breakfast room and bar made more welcoming. Have stayed at better hotels for the money'

Review By - Julian Ford
Travelling as - Mature Couple
Date - 21st May, 2014

Verified Customer

parfait
4 stars 4

'chambre très propre, personnel très agréable merci pour votre accueil'

Review By - Mr. Hautecoeur André
Date - 19th May, 2014

Verified Customer

Miss
4 stars 4

'Staff is very friendly and helpful, room is clean and quite spacious.'

Review By - Ksenia Kassoni
Travelling as - Single Female
Date - 18th May, 2014

Verified Customer

Very good
4 stars 4

'Stayed one night as I was attending a concert at tje the assembly halls Large clean and comfortable room, with double bed albeit I'd omly paid first a single. Shower worked well with plemty of hot water Excellemt freshly cooked and enormous breakfast, ate far too much, but thats my fault All in all excellent value for momey When next staying in Tunbridge Wells will certainly stay here'

Review By - Mr. Stephen Mason
Date - 14th May, 2014

Verified Customer

recent stay
3 stars 3

'clean hotel if a little dated but nothing wrong and the breakfast was first class'

Review By - Pauline Holmes
Date - 13th May, 2014

Verified Customer

Cool .....
3 stars 3

'The hotel looks a bit tired but was clean and bed was comfortable. Breakfast was good and the waitress was working extremely hard during a busy time. Only problem was no heat in the room and it was a cool May night - for some reason the radiators were not working. Reasonable value for the price paid.'

Review By - Terry O'Dea
Date - 11th May, 2014

Verified Customer

Learn customer service
1 stars 1

'Rooms are dirty and the mattress, although have clean sheets on them, look like somebody has peed all over them. Shower is going mouldy and seems like there is a moth infestation. Breakfast was ok. But all tables were dirty when arriving down to breakfast with no other customers around. After being sat down for no longer than 10seconds some gentleman asks you for a food order before you manage to even look at a menu. Also kids! Being woken every morning by kids running up and down the corridors is not fun. As for the attitude of the reception older lady, she could maybe learn some customer service. Asking how the customers day is or just asking what they are up to on the stay would be good. I will never stay within this hotel again or recommend it to anyone else.'

Review By - Mr. Darren Gaughan
Travelling as - Single Male
Date - 7th May, 2014

Verified Customer

Pleasant stay
3 stars 3

'The hotel staff were very pleasant, and helpful. The hotel was clean, we had a good size room and bathroom. The location is excellent..easy to find,close to the town, so we could leave the car in the car park.'

Review By - Mrs. Susan Robinson
Travelling as - Mature Couple
Date - 1st May, 2014

Verified Customer

Weekend break
4 stars 4

'While the hotel looked a bit tired from the outside and could do with a bit of refurbishment, it was spotless and the staff were very friendly. The breakfast menu was good and service excellent.'

Review By - Frances Duffy
Date - 28th April, 2014

Verified Customer

Excellent
5 stars 5

'The Russell Hotel is priced very well considering the way I was looked after. Great breakfast every day along with fantastic staff, who are friendly and very helpful. I fell ill and didn't get out of bed for the last three days of my stay, during this time, the staff were very kind and helpful.'

Review By - Peter Tate
Date - 27th April, 2014

Verified Customer

Not great
2 stars 2

'We stayed at this hotel as we were going to a wedding. Barely spent anytime in the room but it was quite outdated. It was comfortable enough but not worth the price. The breakfast wasn't anything special and the staff were unfriendly. Not too bad a hotel but horridly overpriced.'

Review By - Miss. Samantha Prower
Travelling as - Young Couple
Date - 25th April, 2014

Verified Customer

The Russell Hotel
3 stars 3

'A pleasant hotel with friendly staff. Steep stairs and no lift. Building would benefit from repainting. I would stay there again.'

Review By - Dr. Roger Lee
Date - 20th April, 2014

Verified Customer

Average
3 stars 3

'Nice clean room, bathroom was very dark very hard to see. Curtains very thing an in morning felt like they were not drawn other than that very good'

Review By - Jochen Harmer
Travelling as - Young Couple
Date - 16th April, 2014

Verified Customer

Mr
4 stars 4

'the room are very tidy and clean. Also it is near the shopping centre and train station which is very convenient.'

Review By - Qiping Chu
Travelling as - Family with Young Children
Date - 15th April, 2014

Verified Customer

Weekend
4 stars 4

'Room was good, except for the 58 steps to reach it. Breakfast OK except for toast which was soft and had clearly been cooked a long time in advance.'

Review By - Ian Mantle
Travelling as - Single Male
Date - 14th April, 2014

Verified Customer

Tatty, damp, terrible
1 stars 1

'So disappointed with this hotel. Everywhere was scruffy, old and needed replacing....except for the towels which were lovely. Shower leaked, walls were damp, room was dusty, mattress protector was thin,horrible & part plastic & when we made our bed on day 2 because it wasn't made for us, the mattress was disgustingly filthy and stained. Breakfast was OK though yoghurts, juice etc were warm. Would definitely not recommend this 2 star hotel.'

Review By - Mr. Patrick Mcnamara
Date - 11th April, 2014

Verified Customer

value for money
3 stars 3

'Good value for money overall but decor a little tired. Location is very good, breakfast substantial, kept me going all day, if a bit limited in choice.'

Review By - Gordon Brown
Date - 6th April, 2014

Verified Customer

A one nighter.
4 stars 4

'On appearance the hotel looks a bit Fawlty Towers. In saying that the room was large, clean,although the decor is a bit tired. Breakfast was good. It is well placed for the town being only 5mins walk from the main shops/restaurants etc and was ideal for our flying visit.It also had car parking normally at an expensive premium in TW.The staff were all friendly and helpful.'

Review By - John Mills
Date - 1st April, 2014

Verified Customer

A one nighter.
4 stars 4

'On appearance the hotel looks a bit Fawlty Towers. In saying that the room was large, clean,although the decor is a bit tired. Breakfast was good. It is well placed for the town being only 5mins walk from the main shops/restaurants etc and was ideal for our flying visit.It also had car parking normally at an expensive premium in TW.The staff were all friendly and helpful.'

Review By - John Mills
Date - 1st April, 2014

Verified Customer

A one nighter.
4 stars 4

'On appearance the hotel looks a bit Fawlty Towers. In saying that the room was large, clean,although the decor is a bit tired. Breakfast was good. It is well placed for the town being only 5mins walk from the main shops/restaurants etc and was ideal for our flying visit.It also had car parking normally at an expensive premium in TW.The staff were all friendly and helpful.'

Review By - John Mills
Date - 1st April, 2014

Verified Customer

Mr Mrs
4 stars 4

'We always enjoy staying at this hotel, its furnishings may be a little old fashioned but the place is spotlessly clean, white linen sheets, warm and very comfortable. Very pleasant staff .'

Review By - Mrs. Ann Evans
Date - 27th March, 2014

Verified Customer

All Good
5 stars 5

'This was our second time at the Russell Hotel and again we found it to be good, nice large clean and tidy room with beautiful big white fluffy towels and decent quality loo paper (which trust me you don't get at a lot of hotels). Breakfast was good and everyone was really friendly.'

Review By - Paul Attwater
Travelling as - Mature Couple
Date - 27th March, 2014

Verified Customer

All good!!
3 stars 3

'Room was nice. The plug in the bathroom sink was filthy, but we left this out to show them!! The decor is dated and a bit wishy washy with nothing matching, but for one night it suited us fine. The service was excellent and the breakfast very very nice and substantial. Would stay again.'

Review By - Mrs. Fiona Leslie
Date - 24th March, 2014

Verified Customer

russell hotel
4 stars 4

'easy book in and out , nice clean large room, great location for town centre, parking a little restricted. good breakfast.'

Review By - Rob Bye
Travelling as - Business Traveller
Date - 23rd March, 2014

Verified Customer

Never to return
1 stars 1

'This hotel was incredibly shabby, old fashioned and very overpriced considering what you get for your money. For £80 for a double room in annexe we expected something of at least average quality; especially when the words luxurious and luxury were used in the description. What with the funny smell, grubby stairwells, tatty decoration and cell like bathroom...not good. Sheets and towels were clean so a bit of a bonus! Stains on walls and ceiling - yuck...toilet not keen on flushing. Hoping breakfast would pull it all back...but no! very poor quality - e.g. cheap and uncooked sausage, broken tea pot with weak tea just to name a few. Having worked in hotels for years there is really no excuse for such poor quality. We will definitely not be returning.'

Review By - Mr. Graham Walsh
Travelling as - Young Couple
Date - 23rd March, 2014

Verified Customer

Mr
3 stars 3

'Comfortable hotel in an excellent location for visiting the town. A bit tired in parts but clean with comfortable beds'

Review By - Bernard Whyte
Date - 17th March, 2014

Verified Customer

Annex
4 stars 4

'Mrs S and I sayed one night in the annex, which is an end of terrace house next door. It was clean and quiet, although boiling hot (thermostat was on low) and reasonalbly priced, I thought. have stayed before a lot and will continue to do so. Breakfast very nice and all staff friendly.'

Review By - Mr. Nicholas Skilton
Date - 16th March, 2014

Verified Customer

One Night Only
3 stars 3

'Only stayed one night, it was convenient for our needs. Glad we did the beds left a lot to be desired, very uncomfortable. Otherwise breakfast ok,staff friendly and reasonably priced.'

Review By - Mr. Daniel Andrews
Travelling as - Group of Adults
Date - 16th March, 2014

Verified Customer

Satisfied
4 stars 4

'Have stayed at the Russell on several occasions over the years and have always been satisfied. The Hotel could do with being updated and redecorated, but on the whole clean and comfortable. Breakfast is plentiful and freshly cooked. Would have no hesitation in recommending this hotel.'

Review By - Mrs. Deborah Gunn
Date - 12th March, 2014

Verified Customer

Clean, tidy, practical
4 stars 4

'clean, basic, tidy and practical for an over night stay. could do with modernising though'

Review By - Mr. Michael Worrell
Date - 10th March, 2014

Verified Customer

definately stay again
4 stars 4

'This hotel was really Nice very foran and had friendly helpful staff its really reasonably priced and the bed linen crisp clean and bed comfy! Brilliant breakfast too will definately stay here again ..Thanks for a great stay'

Review By - Miss. Kerrylee Adams
Date - 8th March, 2014

Verified Customer

Review
4 stars 4

'Excellent location, good and convinient facility. Room equipped with basic yet all necessary stuff. Very good for 1 or 2 nights.'

Review By - Ahmed Diab
Travelling as - Family with Young Children
Date - 6th March, 2014

Verified Customer

overnight stay
5 stars 5

'hotel nice and clean room,bed and bathroom all fine breakfast was excellent. Would stay again'

Review By - William Mclaughlin
Travelling as - Mature Couple
Date - 4th March, 2014

Verified Customer

Excellent Value
5 stars 5

'Only a one night stay but we will be back ! Excellent value for money - would recommend room 511 in the annexe,spacious with lovely sofa.Decor maybe a little outdated but all scrupulously clean and free parking too very near to town centre.Staff all very pleasant and breakfast good too especially when remember what you are paying in very pricey Tunbridge Wells.Well done and thank you'

Review By - Mrs. Aileen Workman
Date - 26th February, 2014

Verified Customer

February 2014
4 stars 4

'Very enjoyable stay. Receptionist very helpful and friendly and we were offered a choice of rooms which we could view first. We chose a room in the annex as it was like a self contained flat. Although the hotel is a little dated the standard of cleanliness was very high. We were also told of alternative free parking if the car park was full. The breakfast was superb and served by very helpful staff. The hotel is in a very convenient place for access to shops and restaurants. All in all a very enjoyable stay'

Review By - Peter Wilson
Date - 24th February, 2014

Verified Customer

Welcomed back!
5 stars 5

'Having stayed at the Russell before I was pleased to be recongised and welcomed back. I was booked into the annexe - the next building down the road. The romm was, well, roomy, very comfortable with a small kitchen, huge bathroom and the biggest bath I've ever seen in a hotel. The breakfast was up to its usual standard with a good choice and a peaceful atmosphere in the well-lit and sunny dining room. But guys - I know it was early on a Sunday morning, but how about a smile with my breakfast? On the whole though, excellent value for the price and a highly recommended place to stay. I'll be back.'

Review By - Mark Gillespie
Travelling as - Single Male
Date - 24th February, 2014

Verified Customer

Excellent value
4 stars 4

'I found the hotel to be excellent value, so close to the centre of Tunbridge Wells, especially with free Wi-fi and a very good breakfast as part of the deal.'

Review By - Mrs. Valerie Thompson
Travelling as - Single Female
Date - 18th February, 2014

Verified Customer

business
4 stars 4

'Excellent value as always will be back again when in the area.'

Review By - Mr. Julian Kitteridge
Travelling as - Business Traveller
Date - 5th February, 2014

Verified Customer

Russell Hotel
3 stars 3

'The Russell Hotel is conveniently located for town. Room was clean and tidy, staff friendly and helpful. Hotel room and especially the bathroom look dated although no problems with anything.'

Review By - Mr. Steve Crocker
Travelling as - Business Traveller
Date - 30th January, 2014

Verified Customer

Single night
2 stars 2

'The room was pleasant enough and very spacious. I was surprised there were no blinds on the bathroom windows but that bothered me less than it might a woman. The shower fitting was poor. Although I could connect to the wifi it did not give me internet access and this seems to be a known issue. For breakfast my poached egg was not cooked properly and the sausage was either not cooked or very poor quality. Service from all staff was very good. The price was good.'

Review By - Mr. Richard Watson
Travelling as - Business Traveller
Date - 29th January, 2014

Verified Customer

russell hotel
3 stars 3

'a nice hotel centrally located, we had a leasant nights stay.'

Review By - Mrs. Carol Coleman
Date - 26th January, 2014

Verified Customer

Russell Hotel
5 stars 5

'Good,clean accommodation with friendly and helpful staff. The staff answered and actioned questions quickly and efficiently. The full English breakfast was served fresh and hot and the receptionist offered us the opportunit to leave our car in their car park after 11am check out so we could look around Tunbridge Wells - a thoughtful suggestion. A well priced stop for our visit to Tunbridge Wells.'

Review By - Sally Sanders
Travelling as - Mature Couple
Date - 25th January, 2014

Verified Customer

Good Site
4 stars 4

'We enjoyed our stay at your hotel very much thank you. It is conveniently located for the shops, pubs and restaurants. A slight criticism in that the post code sends a sat nav to the tiny road the wrong side of the hotel from the car park. Directions to the car park would save some grief in having to negotiate the one way system, trying to guess which road to follow to save having to go around in circles! It would be useful also, when staying in the annexe, to let folks know not to take their luggage to Reception first, omly to have to take it all back they way they came! Very enjoyable breakfast.'

Review By - Mr. Richard Hollier
Date - 10th January, 2014

Verified Customer

Hotel Review
1 stars 1

'The positive part of the stay was the friendly staff and the breakfast was nice as well. We were expecting the hotel to be dated but we were not expecting the dirtyness of the hotel. Dirty sides, sinks, glasses, etc. We will not be staying again or recommending this hotel.'

Review By - Miss. Jane Murray
Travelling as - Group of Adults
Date - 6th January, 2014

Verified Customer

.
4 stars 4

'Very welcoming as always.'

Review By - Sebastian Holland
Travelling as - Single Male
Date - 4th January, 2014

Verified Customer

I love the Russell hotel
5 stars 5

'Great hotel, I stay there at least twice a year. The staff are lovely. It is quiet and has all the amenities I require. Bath, large towels, flat screen tv, kettle and tea and coffee. Comfortable double bed. Nice cooked breakfasts. Close to central Tunbridge Wells and shopping.'

Review By - Cathie Dingwall
Travelling as - Single Female
Date - 3rd January, 2014

Verified Customer

Great stay
5 stars 5

'Three friends stayed one night in triple room whilst attending a party locally. Very friendly, spotlessly clean and good value'

Review By - Mr. Nick Greenfield
Travelling as - Group of Adults
Date - 3rd January, 2014

Verified Customer

The Russell Hotel
4 stars 4

'Very friendly staff, good full English breakfast. Good location. rooms comfortable and clean'

Review By - Carol Hughes
Date - 31st December, 2013

Verified Customer

Terrible
1 stars 1

'Room was un clean and very seventies had a pink bathroom with a white toilet seat , sat in the bath and it was so unclean I decided to have a shower. I stay away a lot and this was frankly the worst state I have ever seen, not worth the money, don't stay there.'

Review By - Kevin Lynch
Travelling as - Single Male
Date - 22nd December, 2013

Verified Customer

Comfortable stay
4 stars 4

'If you are looking for a comfortable and relatively inexpensive place to stay in Tunbridge Wells, then the Russell Hotel is worth considering. Good restaurants and a mall nearby. Hearty cooked breakfast too.'

Review By - Paul Davies
Travelling as - Business Traveller
Date - 13th November, 2013

Verified Customer

Friendly and comfortable
4 stars 4

'We felt as at home: absolute freedom and very friendly staff. Disadvantage: No lifts.'

Review By - RICARDO MANUEL FERNANDEZ TORRES
Travelling as - Family with Young Children
Date - 13th November, 2013

Verified Customer

WEDDING WEEKEND.
4 stars 4

'WE ATTENDED A WEDDING AT THE WEEKEND NOV 9TH 2013 AT HIGHROCKS, ROYAL TUNBRIDGE WELLS.WE HOPED TO FIND A HOTEL NEAR TO THE VENUE WHICH WE DID WITH THE RUSSELL HOTEL. FOUND BOOKING EASY ONLINE, STAFF WERE FRIENDLY AND VERY HELPFUL ON ARRIVING WAS PLEASED ALL READY TO GO TO OUR ROOM WHICH WAS VERY NICE GOOD SIZE ALL YOU NEEDED WAS THERE FOR A PLEASANT STAY AND ROOM WARM WHEN YOU GOT BACK LATE- LOVELY AND FACILITY FOR A NICE CUP OF TEA. ALL IN ALL WE ENJOYED OUR STAY. BREAKFAST INCLUSIVE (NOT ALL HOTELS THERE OFFER THAT - CHARGED EXTRA) SO VERY NICE HOTEL AND VERY GOOD VALUE FOR WHAT YOU NEED. WOULD BOOK AGAIN.'

Review By - Mrs. Elizabeth Petty
Travelling as - Group of Adults
Date - 12th November, 2013

Verified Customer

Overnight Stay
5 stars 5

'A perfect resting place for one night. Very comfortable bed and a good size room. Hotel staff were charming and immensely helpful, organising the taxis I needed in both directions. A tasty and well-cooked breakfast the following day sent me home very happy.'

Review By - Ms. Alison Townsend
Travelling as - Single Female
Date - 11th November, 2013

Verified Customer

review
3 stars 3

'The hotel provided basic value for money but could have been so much better with a little more effort. It is clean, warm and cooked breakfasts were good, but real coffee was lacking, and it has school canteen style breakfast room with no redeeming decor. These let it down. We did not even try the bar or lounge, which were similarly uninviting.'

Review By - Mrs. Christine Grundy
Travelling as - Mature Couple
Date - 28th October, 2013

Verified Customer

Russel Hotel
4 stars 4

'A nice clean 2 star hotel - it does what it says on the tin. Fixture , fittings and décor a little tired , but on the whole very good value for money'

Review By - Colin Lindsay
Travelling as - Business Traveller
Date - 24th October, 2013

Verified Customer

Weekend Break
4 stars 4

'Good position for access to town and restaurants, Good breakfast and the staff were very friendly and helpful. Only downside our room was at the front and very noisy with traffic and drunks going home until early hours'

Review By - Mr. Robert Davis
Travelling as - Mature Couple
Date - 24th October, 2013

Verified Customer

19 October 2013
5 stars 5

'Very friendly staff, large quiet and clean room, good beds, good breakfast. Large parking lot. 5 min walk to town centre. Value for money.'

Review By - Rene Nieuweboer
Travelling as - Family with Young Children
Date - 24th October, 2013

Verified Customer

rooms
3 stars 3

'the room was fine clean and roomy. but the heating is a bit hit and miss. would stop again.'

Review By - Mr. Graham Smith
Travelling as - Single Male
Date - 16th October, 2013

Verified Customer

12th October 2013
2 stars 2

'the hotel was generally clean but my room was on the 5th floor with no lift. The furnishings had seen far better days and there was mould around the sealant and extractor in the bathroom and the paint on the window frames was flaking off. On the plus side the bed was very comfortable.'

Review By - Mr. David Newberry-martin
Date - 15th October, 2013

Verified Customer

work
5 stars 5

'A nice place to coming the people nice breakfast is ok to the is lovely rooms to'

Review By - Gareth Davies
Travelling as - Business Traveller
Date - 15th October, 2013

Verified Customer

Needs improvement
1 stars 1

'* Noisey * Toilet blocked and despite telling the staff they didnt un block whilst we were there so had to use the facilities in another room which family were staying in. * The carpets in the room were RANK!!! my 2yr old son had white socks on and within 5 minutes of playing on the floor they were black, my white trainers - black!!! they obviously DO NOT clean the carpets in the rooms. * The smell - damp, damp, damp!!! * Small car park * Staff or other guest shouting at each other till 3am in the car park with the engine of their van running and music playing loudly * breakfast food was ok but not great * fit for budget people but with the wrong price tag * A FULL refund would be nice!!!'

Review By - Mark Gilbert
Travelling as - Family with Young Children
Date - 8th October, 2013

Verified Customer

short stay
4 stars 4

'Very satisfied overall. Reception staff particularly pleasant and welcoming'

Review By - Mrs. Stella Irving
Travelling as - Single Female
Date - 7th October, 2013

Verified Customer

good
3 stars 3

'a clean and comfortable hotel. an excellent breakfast. would stay there again'

Review By - Annie Pearce
Date - 6th October, 2013

Verified Customer

Good stay
5 stars 5

'The free breakfast was excellent. The room was surprisingly good and tidy. Though, the wifi signal was quite weak in my room. Hope you can improve on that.'

Review By - Justin To
Travelling as - Single Male
Date - 30th September, 2013

Verified Customer

Fawlty Towers
2 stars 2

'I'm sure everyone says this but the place is just ridiculously tired. I really don't think it has had a refurb since the 70s. Its a shame because location its great but perhaps that why they never do it up. They know they can get away with it.'

Review By - Mr. Steven Gower
Travelling as - Group of Adults
Date - 30th September, 2013

Verified Customer

Recent stay
3 stars 3

'Room was at the front and windows didn't fit properly so there was a lot of noise from the road outside. Didn't get much sleep as the traffic hardly stopped all night. Bathroom needed updating. Room decor better than the Smart and Simple down the road. Reception, stairs and landings needed hovering. Didn't do breakfast so can't comment. Towels, sheets clean. Tea, coffee etc in room adequate. Parking ok. Front entrance needs painting, tatty first impression.'

Review By - Mrs. Jackie Bland
Travelling as - Single Female
Date - 29th September, 2013

Verified Customer

Comfortable stay
4 stars 4

'Nice big room. Clean and comfortable. The bathroom could do with up dating. The breakfast was good and the staff friendly.'

Review By - Mrs. Judith Hanson
Travelling as - Mature Couple
Date - 21st September, 2013

Verified Customer

Poor establishment
2 stars 2

'This was the second visit to this hotel, the previous one being about 5 years ago. Little has changed. It needs substantial improvement from it's run down state. Even for it's supposedly 2* AA rating it is poor. Take the shower in our room. The shower head spread water all over the place and the valve that controlled the flow level activated the temperature control so that turning it one way produced freezing cold water and the other way scaldingly hot water - very dangerous. Another example was the radiators were uncontrollable with the bathroom very hot and the bedroom cool. The decor was very tired and badly needs re-decoration everywhere.I could go on about other matters. On a positive the breakfast was good and cheerfully served'

Review By - Mr. D A Dowd
Travelling as - Mature Couple
Date - 17th September, 2013

Verified Customer

Pleasant stay
5 stars 5

'Thanks very much for a pleasant stay. We were only overnight but everything was fine. If you wish to explore Royal Tunbridge Wells for a couple of days then this hotel is ideally placed. Alan Hayes'

Review By - Alan Hayes
Date - 16th September, 2013

Verified Customer

Autumn break
5 stars 5

'The hotel is very well situated for the town butfirst impressions of the exterior were not encourageing,it appeared that the hotel had seen better days.Reception was efficient and welcoming and the room was clean,airy,spacious and well fitted out with ample storage space and plenty of coat hangers. Staff pleasant & helpful throughout our stay & breakfasts were very good.We would stay here again.'

Review By - Peter Bartley
Travelling as - Mature Couple
Date - 13th September, 2013

Verified Customer

Great Place
5 stars 5

'Now then, I read several reviews of The Russell before arriving there and crikey what a bunch of moaners some of you seem to be, The Russell Hotel is a 2* budget hotel with blinking fantastic rooms. I don't know about you, but when I stay at a hotel I want a comfortable room with a decent shower. This is precisely what you get there. The breakfast was first rate and filling. I will book The Russell Hotel if I ever have to stay in Tunbridge Wells again. If you want to spend a ton of money elsewhere you will be wasting it and good luck to you.'

Review By - Nigel Watson
Travelling as - Business Traveller
Date - 9th September, 2013

Verified Customer

Overnight Stay
3 stars 3

'Staff very friendly - room large and bed comfortable. Missed breakfast so cannot comment on that unfortunately.'

Review By - Mrs. Becky King
Date - 8th September, 2013

Verified Customer

Russell hotel
3 stars 3

'Very friendly staff and comfortable rooms Close to shops and amenities. A very pleasant atmosphere we enjoyed our stay and plan to visit again soon'

Review By - Ms. Michele Carmichael
Travelling as - Group of Adults
Date - 8th September, 2013

Verified Customer

Not worth the price
2 stars 2

'Stayed at this hotel for a wedding in Tunbridge Wells. Arrived on the friday night to a very small carpark that was full so had to park on the street (double yellows but apparently all of the streets are). Checked into our room which was an annex down the street, no offer to help with our bags. The room was large with a small separate kitchen and bathroom and bathroom. Furnishings were extremely dated, very seventies. The room had a odd unpleasant smell that almost smelled like old cigarettes but as its a non-smoking hotel that was dismissed very quickly. The bed was large and very comfortable though which was a relief. The bathroom was a wierd olive green colour and the toilet a very week flush where is wouldnt even take tissue paper! Breakfast was a let down. I ordered poached egg on toast (one egg on one slice) and upon cutting into it was almost completely raw. White water pouring out of it. Left the hotel to find a parking ticket on my car thanks to the double yellows (my fault i know for not wanting to park a mile away). Breakfast on the second morning was better as i opted for a full english. Had a pot of tea but the milk was completely off and the gent serving us argued for around ten minutes that it wasnt! Another family had complained about the same issue half an hour before and it hadnt been changed. There are a couple of good points, slept well and clean room is about it. Still pretty annoyed about the car park ticket too.'

Review By - Mrs. Aimie Morgan
Date - 22nd August, 2013

Verified Customer

good stay
3 stars 3

'we stayed in the Russel Hotel for only one night, we loved the big size of the room and having breakfast right in the house. Service was very friendly and helpful. The beds however were very soft and we had a lot of noise and different smellings coming to the open window.'

Review By - Mrs. Christine Wendschuh
Travelling as - Family with Young Children
Date - 17th August, 2013

Verified Customer

good value
2 stars 2

'staff helpful and friendly, decor a bit tired but comfortable and clean. close to town. Was on top floor so a lot of stairs but would stay in that room again as nice and quiet. breakfast was good.'

Review By - Ms. Jayne Laker
Date - 14th August, 2013

Verified Customer

Our recent overnight stay
4 stars 4

'Slightly old fashioned in decor but clean and tidy. Extremely comfortable bed. Very convenient location. Excellent breakfast. Friendly and helpful staff'

Review By - Mrs. Susan Norgate
Travelling as - Mature Couple
Date - 12th August, 2013

Verified Customer

wedding stay
3 stars 3

'our rooms were comfortable. The breakfast was good although a bit chaotic on Sunday. The hotel could do with a bit of updating.'

Review By - Mrs. Wendy Houlan
Travelling as - Family with Young Children
Date - 31st July, 2013

Verified Customer

2 night stay
3 stars 3

'our rooms were comfortable, the breakfast was good although a bit chaotic on the sunday. The hotel could do with a bit of updating.'

Review By - Mrs. Wendy Houlan
Travelling as - Family with Young Children
Date - 31st July, 2013

Verified Customer

Good value
4 stars 4

'Pleasant hotel - excellent value for money. Room slightly shabby but very clean and comfortable with a freshly cooked breakfast. Only problem was bed was a bit hard. Would recommend and stay again.'

Review By - Mrs. Lyn Chalk
Travelling as - Single Female
Date - 6th July, 2013

Verified Customer

Excellent
5 stars 5

'Very pleasant people and very helpful service especially as I was travelling alone with a child and had just arrived back in the UK after 3 years away.'

Review By - Ms. Bonita Backhouse
Travelling as - Family with Young Children
Date - 25th June, 2013

Verified Customer

great hotel
5 stars 5

'Great hotel, comfortable beds, clean room, fab breakfast. Would recommend'

Review By - Mrs. Jackie Pick
Travelling as - Group of Adults
Date - 24th June, 2013

Verified Customer

Service with a smile
4 stars 4

'Clean, courteous, convenient and cheap; the hotel is everything the business traveller needs'

Review By - Mr. Brian Nation
Travelling as - Business Traveller
Date - 20th June, 2013

Verified Customer

No complaints
4 stars 4

'Comfortable, clean and spacious room, good breakfast and good location. I was lucky with car parking but there are only a few spaces.'

Review By - Mr. Stephen Reilly
Travelling as - Single Male
Date - 17th June, 2013

Verified Customer

Okay. Could have been better.
2 stars 2

'Positives: has car park but small one, Breakfast was okay but not great. Staff were pleasant. Bar was open even at 2300 for lodgers which was good. Negatives: Lot of noise from the main road. I had to keep the windows open as the radiator was boiling hot and I tried my best to lower the heat but could not. I did not bother to report to the staff as I checked in quite late and I wanted to hit the bed soon. 2. The shower was little dingy. The hot water again was so hot that I almost got scalded when I jumped in to the shower. Overall I thought it was not worth your money. I spent £49 and you can get similar rooms for £30 with Brittania Group of Hotels.'

Review By - Mr. Somashekar Binnamangala
Travelling as - Business Traveller
Date - 10th June, 2013

Verified Customer

sunny hotel
4 stars 4

'We stayed here when we came back to Tunbridge Wells recently for my parents' diamond wedding anniversary. The hotel rooms were sunny and very clean. We found the staff helpful and friendly and had a delicious breakfast next day. The stairs were rather steep though, so our room would not have suited someone with mobility problems.'

Review By - Mrs. Bryony Hilton
Travelling as - Mature Couple
Date - 29th May, 2013

Verified Customer

Friendly and efficient staff
3 stars 3

'Small single room (#38); comfortable bed; feeble shower; very good breakfast; within walking distance of The Pantiles (uphill going home); reasonably priced; friendly and efficient staff.'

Review By - Ms. Alison Felstead
Travelling as - Single Female
Date - 13th May, 2013

Verified Customer

Our stay
1 stars 1

'Poor, we won't be returning. Very tired decor. Friendly staff but needs thorough redecoration.'

Review By - Mrs. Debra Hastings
Travelling as - Mature Couple
Date - 29th April, 2013

Verified Customer

Satisfied
4 stars 4

'I have taken to staying at the Russell Hotel whenever I am visiting family in Tunbridge Wells. Apart from the very convenient location, I rather like it's faded elegance. There is no doubt that the hotel can do with more refurbishment, but the beds are very comfortable and the breakfast fills a good size hole. I have no complaints. They are quick to deal with any problems and the staff are very friendly. It is only 2 star, so don't expect 3 star luxury. I will continue to use the hotel whilst family commitments bring me south to Kent.'

Review By - Mrs. Deborah Gunn
Travelling as - Mature Couple
Date - 4th April, 2013

Verified Customer

Business Traveller
3 stars 3

'As a single bloke staying for one night during a business trip the twin room with en-suite was adequate if dated but for the price of £49 was great value with the exellent breakfast & good location for a walk out for an evening meal & a few beers..'

Review By - Mr. Damian Ready
Travelling as - Single Male
Date - 28th March, 2013

Verified Customer

The annexe
3 stars 3

'We booked the annexe as the rooms looked big, and they are massive with a little kitchen and big bathroom, much more than just a hotel room, book this if you are staying for a few days, it's more a flat. A little dated but reflected in the price, close to town, would stay again, thank you, and breakfast was lovely'

Review By - Mrs. Alison Steward
Travelling as - Mature Couple
Date - 23rd March, 2013

Verified Customer

Return visit
4 stars 4

'I needed a base for the weekend while I visited friends and attended a conferenrce in Tunbirdge Wells. The Russell Hotel met my needs comfortably. It's a basic hotel but perfectly adequate: the room was basic but warm and the bed soft. The breakfast was very good and the staff attentive, friendly and welcoming. I brought a few friends back to the bar after the conference on Saturday and they were made to feel welcome as well. I can recommend the Russell Hotel. It's not the Savoy but its location is ideal and the facilities perfectly acceptable for the price.'

Review By - Mr. Mark Gillespie
Travelling as - Single Male
Date - 20th March, 2013

Verified Customer

Just the job!
4 stars 4

'We enjoyed a lovely room - albeit at the top of the house, and lots of stairs.. The room itself had everything.. clean, roomy, nicely decorated and comfy bed. Would definitely stay again.'

Review By - Mrs. Lesley Wiles
Travelling as - Young Couple
Date - 20th March, 2013

Verified Customer

review
4 stars 4

'Nice budget hotel, with very friendly staff, and a good breakfast.'

Review By - Mr. Steven Hallworth
Travelling as - Mature Couple
Date - 4th February, 2013

Verified Customer

Russell Hotel
4 stars 4

'This is the second time (and not the last) that I've stayed at the Russell Hotel. Rooms are large and clean. Staff friendly and the breakfast was great too!'

Review By - Ms. Helen Cowling
Travelling as - Single Female
Date - 14th January, 2013

Verified Customer

our stay
4 stars 4

'we arrived at midnight and got a lovely welcome.the room was clean and the bed comfortable.breakfast was hot and plentiful the next morning too.very good price and we will stay there again.'

Review By - Mrs. Lorna Cartin
Travelling as - Family with Young Children
Date - 27th December, 2012

Verified Customer

mrs
2 stars 2

'Very clean warm and large room and bath,near the town and walking distants very nice staff even making us a picnic for our long drive back as we left st 5 in the morning thus missing breakfast redecorated etc it could have more stars but then you would psy a lot more,we would use them again.'

Review By - Mrs. Joselyn Dalkin
Date - 18th December, 2012

Verified Customer

Very pleasant stay
5 stars 5

'I enjoyed my two day stay at the Russell very much. The room in the annexe was very clean,spacious and warm. The bed was extremely comfy ( nice, firm mattress) and the towels and bath sheet were wonderfully soft. It was great to have a little settee and large, flatscreen tv in the lounge area -just like at home! Little kitchenette a bonus too! Slept brilliantly as even though I stayed on Friday and Saturday nights, my room was in a very quiet spot. Breakfast on both days was great - done to order and cooked very well, and the staff were very pleasant. The hotel is in a great location - handy for all the shops and restaurants. I thoroughly enjoyed my two nights here and will stay again next time I'm in the area. Thanks for making my stay so enjoyable :) Graham'

Review By - Mr. Graham Shields
Travelling as - Business Traveller
Date - 11th December, 2012

Verified Customer

A night at The Russell Hotel
4 stars 4

'Very neat and tidy room with lovely views, 5th floor was lovely apart from carring luggage up so many stairs but lovely receptionist came to help without even being asked, when departing the man cleaning rooms saw me with my luggage but didnt ask if he could help, ok health and safety and not his job I suppose but would have been nice if he had asked even if it was the small bags. Breakfst nice, got the toast and coffee order wrong but hey I didnt say anything as it was hot and nice tea so who cares. I love poached eggs but seldom ask for them as they nearly always come overcooked or too much vinegar in the water. The ones at your hotel were absolutely perfect and the attentiveness of the waiter was a delight, there but not in your face, lovely. Definetly would stay again and despite the stairs would probably like the same room No 52 as it was lovely.'

Review By - Miss. Caroline Ailsa Roberts
Travelling as - Single Female
Date - 23rd November, 2012

Verified Customer

stay 17/11/12
3 stars 3

'we stayed one night although the room was clean and comfortable the bathroom area could have done with refurbishing tiles needed re grouting ceiling needed repair where they had had a leak and paper hanging off.the staff were very courteos and helpful,breakfast very good.'

Review By - Lawrence Radley
Travelling as - Group of Adults
Date - 19th November, 2012

Verified Customer

Tired but Comfortable
2 stars 2

'I booked the hotel based on the photo and after booking, belatedly checked the Trip Advisor reviews and was worried! The whole of the hotel, in our view, is tired and could do with a freshen up but having said that our room was very clean and the bed was very comfortable. Breakfast was very good. Reasonable value for money.'

Review By - Mrs. Fiona Coleman
Travelling as - Mature Couple
Date - 18th November, 2012

Verified Customer

Very Good and Quiet
4 stars 4

'Great location, good size (annex) room, very friendly and helpfull staff, definitely a place to stay if in town'

Review By - Mr. Valerio Carli
Travelling as - Mature Couple
Date - 18th November, 2012

Verified Customer

Very enjoyable stay
5 stars 5

'We loved our stay at the Russell hotel. From the moment we walked in the staff were very friendly and very helpful. Our room was really spacious with a comfortable bed. Breakfast was enjoyable too. We would definitely come back again for another pleasant stay.'

Review By - Alice Batchelor
Travelling as - Young Couple
Date - 11th November, 2012

Verified Customer

relaxing stay
4 stars 4

'We stayed in the annexe of the hotel and found the room clean and spacious and the bed very comfortable. The sitting area and mini kitchenette was a nice touch. The cooked breakfast was nice and there is cereals and juices. All staff very friendly..The only negative would be the furnishings being very old and tired.If the hotel was to update curtains and quilt covers and put a lick of paint i'm sure the 2 star would be turned into a 3 star hotel. I would stay again and the location is only 2 mins walk from town centre'

Review By - Mrs. Teresa Nailard
Travelling as - Mature Couple
Date - 6th November, 2012

Verified Customer

Really good
4 stars 4

'Russell Hotel is really confortable, food is really good and rooms are clean. It's really near the town center and the railway station.'

Review By - Cesare Magnani
Travelling as - Single Male
Date - 4th November, 2012

Verified Customer

Russell Hotel revisited
5 stars 5

'My room was clean and everything worked, although the hotel is an old building and has seen better days. The staff were excellent in helping with early check in and assisting with a luggage problem. Great breakfasts. I have stayed here twice and will do so again if I get back to the UK.'

Review By - Graham Williams
Travelling as - Single Male
Date - 31st October, 2012

Verified Customer

I spent a month in Tunbridge Wells one week
1 stars 1

'I was not at all impressed with the room I was given as it was so small, you couldn't even open the toilet door without moving the bed. The decor was old, cheap and the furniture was falling apart, the drawers, the hot tap spun around when you tried to turn it on. But the thing that I disliked the most was that my sheets were not changed all week and that also went for clean towels. The breakfast was good but I would suggest that if they wish to continue in the hotel trade they spend some money on the bedrooms and clean linen and towels should be mandatory not a luxury. I would not stay there again.'

Review By - Mr. Steven Abbott
Travelling as - Single Male
Date - 29th October, 2012

Verified Customer

OVERNIGHT STAY
3 stars 3

'The Hotel was as expected; cost effective and clean, but I would recommend a better coffee at Breakfast! The Car Park is small, however a Car Park in TW is a bonus nonetheless!!'

Review By - Mr. Jon Tickner
Travelling as - Single Male
Date - 29th October, 2012

Verified Customer

Enjoyable stay
5 stars 5

'Staff were so helpful and friendly and breakfast was good and freshly cooked. I loved my room on the top floor. It was a bit of a climb (no lift!)but was so cosy and quiet, with a lovely view. Power shower good. Location of hotel excellent - central yet near to bus stops and train station. I would definitely stay here again.'

Review By - Ms. Pamela Haworth
Travelling as - Single Female
Date - 9th October, 2012

Verified Customer

A Shame
2 stars 2

'On a positive side the bed was extremely comfortable. Thats it!!! No I forgot the staff, I only saw two, were very helpful. The whole place could do with some TLC (new paintwork is a start). The bathroom lighting was a waste of space. The shower unit was archaic. The meal I only had was breakfast. You wouldn't think anyone could cock that up? They did.'

Review By - Dale Pugsley
Travelling as - Single Male
Date - 7th October, 2012

Verified Customer

Nice Stay
4 stars 4

'We checked in at 2pm. Greeted by a friendly lady on reception.We was put in a room on the top floor.The hotels carpets are a little frayed on the stairs.Our room had lots of space but the shower was our only qualm.. Not very powerful. The bed and pillows were so comfy.Tea & coffee in room.I did not hear any noise from other guests. Just a few passers by outside.. Breakfast we chose an english fry up.. All hot. You can also eat cereal, yogurts. Orange,Apple juice laid out on the table. You have to check out at 11am We asked if we could leave the car in the car park while we looked around the shops.. Answer was YES..The shops are very close by with an array of shops to look in. I would stay here again if i needed to be in this area..'

Review By - Mrs. Lucinda Stocks
Travelling as - Mature Couple
Date - 7th October, 2012

Verified Customer

rating
4 stars 4

'Nice and friendly staff,room allocated was as expected. thanks'

Review By - Mr. Guy Roussel
Date - 3rd October, 2012

Verified Customer

Not too bad
4 stars 4

'We stayed in the annexe room 512 for one night in mid September. The room was spacious but decor, some furniture and curtains were dated, bed was large and comfortable although springs made noises when getting into bed. Linen was fresh and spare blankets, pillows were available in the cupboard. The bathroom had a grey 4 piece suite, shower casing was old and the water pressure was very poor. The light fitment was hanging out of the ceiling. The kitchenette had a small sink, a toaster and microwave which were antiquated, a fairly new kettle and a fridge. There was cutlery cups, bowls and plates. Washing up liquid and tea towel so could get by. The room overlooked flats at the rear and the side road to hotel from the other window. It was quiet and not noisy. Trying to park was a nighmare, we arrived at 8.30pm and all surrounding roads were full, including single lines where cars need to be moved by 8am, we saw the traffic wardens out issuing tickets after this time. The manager moved his car for us and we parked off road right outside the front door to the annexe and could see the car from the window, so that was a nice gesture. There is an LG big screen tv in the room, trouser press, iron and fixed ironing board also very old, good dressing table area with chair and a brown 2 seater sofa. You have to leave the main hotel to walk round to the annexe. Hotel car park is small and was always full. Breakfast had a good selection although service was very slow and we had to ask to gee them up. The usuals cereal, juice and full English available. All in all a reasonable stay but personally we thought it was expensive for one night and accommodation really does need updating. The best thing was the quietness of the room location.'

Review By - Julia Rogers
Travelling as - Mature Couple
Date - 20th September, 2012

Verified Customer

Hotel experience
5 stars 5

'It was a surprise to find a hotel in the area to offer so much at a very reasonable cost. Unusually large room with facilities and a bathroom with bath and shower. The staff were very polite and helpful. I had an excellent cooked breakfast and I was discretely attended for anything I would want. It was reassuring to realise that you get all that was described in the service advertisement. Overall very satisfied!'

Review By - Evangelos Anaggnostopoulos
Travelling as - Business Traveller
Date - 13th September, 2012

Verified Customer

Recommend
4 stars 4

'We were a bridal party and The Russel Hotel could not be more accomodating for us. The rooms were big and we had people coming and going but they were so helpful nothing was a no it was always no problem. The only thing I think I would have to say is the size of the car park, needs to be bigger. other than that thank you for all your help.'

Review By - Miss. Alison Davies
Travelling as - Family with Young Children
Date - 10th September, 2012

Verified Customer

Friendly close to town centre
4 stars 4

'The things I ask for in a hotel are: A clean room, a good night's sleep, friendly, helpful staff and to be close to places I might want to visit. The Russell provided all of these at a reasonable price. My room was large, light and high ceilinged and the breakfast good (though the coffee was a bit weak and flavourless) . Don't expect a chain hotel where all rooms are the same the decoration in this one is a little tired but it is great value for money.'

Review By - Mr. David Stoner
Travelling as - Mature Couple
Date - 9th September, 2012

Verified Customer

Short Stay
2 stars 2

'We were given the attic room which was very big but like the rest of the hotel it needs to be redecorated and the carpet on the stairs needs to be replaced. The shower was very good but the bath room need attention. The best part of our stay was a very comfortable bed.'

Review By - Murtagh Corrigan
Travelling as - Mature Couple
Date - 4th September, 2012

Verified Customer

Quirky but clean
3 stars 3

'A little dated and in need of a serious refresh but clean and good value for Tunbridge Wells. Breakfast was a bit of a farce - food took ages to come and coffee arrived after we'd finished! The hotel lacked atmosphere but the staff were friendly.'

Review By - Mrs. Sarah Herbert
Date - 3rd September, 2012

Verified Customer

good hotel !
5 stars 5

'we are satisfied, we spent one night in the annexe room number 513. The room was clean, lovely bathroom, good bed and confortable, little confortable living room. It was quiet and calm, except on Saturday night, it was noisy in the street but i think it is everywhere in England. The breakfast was good, staff very friendly, a private car park, the hotel is near the town centre, and the railway station to go to London ! I think for 2 stars, it is a good price, good hotel we were happy. Just change some furniture...but it is ok !'

Review By - Nancy Scandolo
Travelling as - Young Couple
Date - 3rd September, 2012

Verified Customer

overnight
1 stars 1

'needed more than a lick of paint'

Review By - Michael Richardson
Date - 3rd September, 2012

Verified Customer

Friday night stay - wedding anniversary
5 stars 5

'Requested ground floor room because of disability. This was in the annex which was excellent. Helpful staff coupled with nourishing breakfast and reasonable room rates gave us a memorable stay. We would stay there again.'

Review By - Mr. John Cheetham
Travelling as - Mature Couple
Date - 26th August, 2012

Verified Customer

suggestion
3 stars 3

'it was a clean room but there isn't any fridge on the room ; the hotel is on a quiet area but u hear your neighbours when they take a shower and when they down the steps of the staircase . The breakfast was nice .'

Review By - Miss. Anbri Soumiya
Travelling as - Single Female
Date - 26th August, 2012

Verified Customer

thanks
4 stars 4

'nice staff good location breakfast coulbe better'

Review By - Ian Clarke
Travelling as - Family with Young Children
Date - 14th August, 2012

Verified Customer

Weekend stay
3 stars 3

'Clean. Room was spacious. All staff from reception to the cleaner and chap who served our breaffast were all friendly.'

Review By - Paul McAdam
Travelling as - Family with Young Children
Date - 13th August, 2012

Verified Customer

04/08/12
2 stars 2

'I have to admit that I didn't spend a great deal of time in the hotel, but i can say that for the most part the cleanliness was of a good standard. Although my room (no.38), was of very low quality - bed very uncomfortable, lighting and general condition of shower areas very poor. Just glad I hadn't intended on spending much time on my room.'

Review By - Mr. Dan Smith
Travelling as - Single Male
Date - 6th August, 2012

Verified Customer

Helpful
5 stars 5

'The hotel staff were very helpful to my wife and I, when they realised I was disabled. It made our stay very enjoyable.'

Review By - Peter Wright
Travelling as - Mature Couple
Date - 30th July, 2012

Verified Customer

Lovely people
2 stars 2

'The staff at this hotel are very friendly and we were made to feel most welcome. The location of the hotel is excellent if you want to be close to the shops and restaurants. The decor is very tired indeed, there's no air conditioning, and the coffee at breakfast was instant - that really is a step too far in the 21st century. That's the reason I can't give it any more stars than 2. Shame, because they have a very good team there.'

Review By - Margo Wickens
Travelling as - Family with Young Children
Date - 25th July, 2012

Verified Customer

Brilliant Hotel
5 stars 5

'What a joy to stay in such a warm , welcoming place. clean and large room.Excellent breakfast, staff very helpful. Thats we come back every year Huw'

Review By - Mr. Huw Gough
Travelling as - Group of Adults
Date - 25th July, 2012

Verified Customer

Quirky but comfortable
4 stars 4

'Somewhat old fashioned hotel with a lot of charm and well situated. Friendly staff, generous breakfast, excellent bed and excellent wi-fi. My room was on several levels in the top of the hotel and was clean, cool, quiet and comfortable. Parking is a bit limited but at least it has some. Good value for money. I would use this hotel again if I needed to be in Tunbridge Wells.'

Review By - Dr. Philip Wookey
Travelling as - Single Male
Date - 22nd July, 2012

Verified Customer

Very good value, comfortable room
4 stars 4

'Very comfortable stay in a very good size room. I was in the annexe just next door to the hotel. It was very good value for money and I would stay again.'

Review By - Louise Taylor
Travelling as - Single Female
Date - 17th July, 2012

Verified Customer

Todo correcto
5 stars 5

'El Hotel un poco antiguo, pero todo limpio y Correcto. En pleno Tunbridge Well. Buen desayuno y todo el personal muy amable.'

Review By - Mr. Angel Mora Jimenez
Travelling as - Group of Adults
Date - 17th July, 2012

Verified Customer

very poor
2 stars 2

'The hotel lacked a femmine touch ,i thought i had come to a working mans club. The food was very poor , my teapot was so full it spilt on the table and foor, i asked for 2 poached eggs and toast , only one egg came i complained and while waiting found tun thge toast over only to find it was burnt , i returned that , the second egg came and wasnt cooked probaly ,by now everything was cold . i find it offensive that the teaching book on buddhism is in one of the draws and canmt be moved .'

Review By - Pat Regan
Date - 16th July, 2012

Verified Customer

Wonderfull Value
4 stars 4

'Good value for money, lovely breakfast and friendly staff, would recomend to anyone'

Review By - Mr. Robert Tilley
Travelling as - Single Male
Date - 13th July, 2012

Verified Customer

Russell
4 stars 4

'Gorgeous room, so much space, and hotel staff extremely friendly and helpful. The only hotel I stayed in on my trip at which I was helped with my bags! I was especially appreciative that I was allowed to leave my car in the car park after checkout so I could go to an appointment in the town.'

Review By - Miss. Elaine Berry
Travelling as - Single Female
Date - 12th July, 2012

Verified Customer

Stay here - you won't regret it.
4 stars 4

'Location:- 5*. Only the lightest sleepers would find the road outside a nuisance - I had all the windows open and slept like a log both nights. Accommodation:- 3* Enough faded elegance and charm to let you think you're staying far beyond your budget. Staff:- 5* Friendly and courteous. Room:- 4* Huge, clean. The decor. is a bit 'mend and make do' (old kettle base still screwed onto shelf despite having a new kettle on-the-go) more than enough for 2 persons tea/coffee supplied - thank. Ammenaties 4*. Ash-bin by entrance supplied for guests use needed emptying. also it is a bit exposed - taking my coffee out at 2am to have a late cigar I thought I rather lowered the tone - I'm sure the other guest would prefer not to be so greeted! Breakfast 4* Full English better than most - excellent bacon and black pudding - everything else good except for the sausage! I looked at mine but didn't fancy it - I'd rather have no sausage than a breakfast-standard one. It was probably just as good as any other breakfast-standard sausage, but that's the problem. Overall 4* I'd stay here again anytime and definitely recommend it to all my friends. I had a grand time and have absolutely no complaints. If your life revolves around the quality of a sausage then stay at home, if not you'll enjoy staying at the Russel as much as I did. You won't regret it!'

Review By - Mr. Paul Mower
Travelling as - Single Male
Date - 10th July, 2012

Verified Customer

The Russell Hotel
4 stars 4

'The general condition of the hotel outside was disappointing and this was matched by the very tired decorations to the inside public rooms and bedroom. Although we were maded welcome by the staff we felt that for Tunridge Wells it was inferior. Our breakfast was adequate although presented badly and the drinks both hot and cold poor. Having paid £90 for B & B,I would not recommend the hotel to friends.'

Review By - Mr. John Knowles
Travelling as - Mature Couple
Date - 9th July, 2012

Verified Customer

An amusing experience
3 stars 3

'We found the staff friendly and helpful in a very Fawlty Towers way. Our very pleasant breakfast waiter clearly needs training in multi-tasking as he could have made his job so much easier clearing tables on return trips to the kitchen rather than every table being full of dirty crockery. The disorganization certainly broke the ice with the guests who all watched flabberghasted as our very substantial cooked breakfasts arrived only when the the first person to get theirs had finished. With a little training your extremely pleasant waiter who never actually stopped could be efficient and cease to make the guest believe they are part of a comedy sketch. Some fresh fruit and Danish pastries would have been nice too. After our hike up Kilamanjaroo to our room we felt it was clean and comfortable but as with the rest of the hotel in need of a complete revamp. As we mentioned to the receptionist the lavatory needed some attention, probably needing a new valve. Revamped I believe you could justify the cost as it is certainly a beautiful building in a prime position and all the negatives could be easily rectified.'

Review By - Mrs. A Clancy
Travelling as - Group of Adults
Date - 9th July, 2012

Verified Customer

Tunbridge Wells
3 stars 3

'Better described as boarding house rather than a hotel. The annexe is a large end terraced house next door to the original hotel. The room was clean but tired and the shower didn't work. Its plus point is its location close to the high street. On site car parking is limited and full of builders vans overnight.'

Review By - Neil Higham
Travelling as - Mature Couple
Date - 29th June, 2012

Verified Customer

Ideal Location
4 stars 4

''Ideally located within easy walking distance of central areas with free car parking. Friendly staff, comfortable en-suite rooms with varied decor and a good breakfast. Good value for money.My sisters and I enjoyed our second visit and would certainly return.''

Review By - Mrs. Margaret Somauroo
Travelling as - Group of Adults
Date - 27th June, 2012

Verified Customer

Conditions
1 stars 1

'The staff were wonderful. This hotel is the worst hotel that my wife and I have stayed in. The room didn't look like it had been decorated for 10 - 20 years. In the bathroom, the shelf over the washbasin was falling off the wall and things kept rolling off on to the floor, the flushing handle of the cisterm became detached from the mechanism inside and I had to take the top off and reconnect it. The television was very dim and should have been replaced 2 or 3 years ago. The room hadn't been hoovered before or during our stay. The beds were very comfortable and the linen was clean and fresh. We asked another couple on the table next to us and they said that their room was also very bad. Such a shame as the location and view of the Common are so good. We received a reduction when we complained.'

Review By - David Ballard
Travelling as - Mature Couple
Date - 26th June, 2012

Verified Customer

Annexe
4 stars 4

'Clean, friendly staff, very resonably priced hotel 5 mins walk from the town. Excellent breakfast'

Review By - Michael Simmons
Travelling as - Single Male
Date - 20th June, 2012

Verified Customer

Russell Hotel
2 stars 2

'The hotel was very shabby and outdated and very expensive for the quality provided. Staff were welcoming and friendly and the room although worn was clean, quiet and warm. Bathroom poor. The large high ceilinged dining room was very noisy due to wooden floor and no soft furnishings, A large noisy family was arranged on tables surrounding us trapping us and ruining our breakfast when the room was large enough for them to have been seated further away. Overall breakfast was 2out of 5'

Review By - Mrs. Shelagh Goacher
Travelling as - Mature Couple
Date - 11th June, 2012

Verified Customer

Enjoyable stay
3 stars 3

'It was nice to stay in a family run hotel, where the staff were so friendly and accommodating. The bed was very comfortable and the shower facilities good. Being a Listed Building, the Russell Hotel has plenty of character, though climbing the staircases with luggage can be arduous. Car parking is limited, but a perfect venue for the Tunbridge Wells shops and the Cricket Festival, the purpose of my visit. Recommended.'

Review By - Mr. Michael Vimpany
Date - 9th June, 2012

Verified Customer

Good weekend
4 stars 4

'stayed in the annexe - nice big room - comfortable - quiet so able to sleep well - good breakfast - friendly people'

Review By - Anne Carter
Travelling as - Mature Couple
Date - 28th May, 2012

Verified Customer

The Russell Hotel
5 stars 5

'Very pleased with hotel,clean,good service and value for money.Very convenient for town centre.'

Review By - John Jones
Travelling as - Group of Adults
Date - 8th May, 2012

Verified Customer

Overnight
5 stars 5

'Excellent overnight stay. Very clean with spacious accommodation and good choices at breakfast. The hotel's large car park a big plus point due to very limited car parking in the area.'

Review By - Rosemary Phillips
Date - 30th April, 2012

Verified Customer

filthy
1 stars 1

'I did not stay because of mould and peeling paper in bathroom and bedroom and because the room was filthy !'

Review By - Michael Davidson
Date - 29th April, 2012

Verified Customer

just one night
4 stars 4

'Friendly staff and an excellent room. We can recommend it to other people. Good breakfast and nice restaurants near the hotel.'

Review By - J.J.M. Kaptein
Travelling as - Mature Couple
Date - 28th April, 2012

Verified Customer

Good value
4 stars 4

'Stopped for a couple of nights. Seemed to be catering for contractors by the number of vans in the car park but they were up and out to work and i always got space. Well situated - good clean room - I got a twin tho only paying for single - good breakfast. I wanted to try local pubs and hit on the Grove by accident - great recomend it. Closer by Sankeys and surprisingly the Royal Wells have good beer.'

Review By - Mr. David Thornton
Travelling as - Single Male
Date - 23rd April, 2012

Verified Customer

Very pleasant
4 stars 4

'I stayed at the Russell for 2 nights. It's a very welcoming place. The room was small but cosy. The staff are very friendly and helpful. The breakfast was excellent. It's a great location, there's parking, free WiFi, what more could you want!'

Review By - Ms. Sally Bray
Travelling as - Single Female
Date - 16th April, 2012

Verified Customer

Lovely hotel
5 stars 5

'This is the third time I have stayed at the hotel and I really like it. I always have the same room at the top, it is quiet and has everything I require. Good tv with lots of stations, nice bathroom with hot power shower. Comfortable double bed and big towels. Tea/coffee and kettle provided. The hotel is close to the center for shopping and close to my sisters house near the pantiles.'

Review By - Cathie Dingwall
Travelling as - Single Female
Date - 11th April, 2012

Verified Customer

Russell Hotel
4 stars 4

'Comfortable clean room; excellent breakfast plenty to choose from. Very good location with a short walk to the shops. Decor a bit tired, but at least clean. Staff friendly and helpful. Would stay there again.'

Review By - Lynne Doyle
Date - 9th April, 2012

Verified Customer

Value for money
3 stars 3

'The top floor is a very long way up rooms 52 and 53. Decor a little dated but room comfortable clean and breakfast very good. We would stop there again if a hotel needed in that area.'

Review By - Mr. Steve Rushton
Travelling as - Mature Couple
Date - 9th April, 2012

Verified Customer

Sallymac
3 stars 3

'Beds and bathrooms very clean. Hotel decoration looked a little tired and breakfast was a little disappointing; mushrooms tinned? Bacon a bit cold. Service was smiling and helpful.'

Review By - Sally McClelland
Travelling as - Mature Couple
Date - 6th April, 2012

Verified Customer

comfortable
3 stars 3

'pleasant staff and comfortable room. Nice breakfast, will stay again if in the area. I rated three out of five but it only let me click on 1 star ??'

Review By - Mrs. Lyn Needham
Travelling as - Single Female
Date - 8th March, 2012

Verified Customer

weekend stay
4 stars 4

'clean and comfortable room,nice full english breakfast to start the day,friendly staff in a quiet location close to all amenities.'

Review By - Mr. Mick Turton
Travelling as - Mature Couple
Date - 23rd January, 2012

Verified Customer

Thank you to the staff
5 stars 5

'I had a pleasant stay at the hotel. All the staff were kind and very helpful. Plenty of free parking just on the edge of the town and within easy working distance of all the main facilities. I will be visiting again.'

Review By - Mrs. Paula Pugh
Date - 9th January, 2012

Verified Customer


1 stars 1

'The Hotel was very close to everything. And the area felt very safe. The room was clean but it wasnt really that nice like the receptionist made it sound. And the breakfast was a little bit boring. To many employees in the breakfast area,standing upside down starring at eating guest. Improve the buffe instead.'

Review By - Miss. Sara Linderoth
Travelling as - Mature Couple
Date - 8th January, 2012

Verified Customer

Extremely friendly staff
5 stars 5

'The staff were very warm, kind and thoughtful. They were very keen to help us with our requirements to do with accessibility.'

Review By - Mr. Stephen Yarr
Travelling as - Young Couple
Date - 2nd January, 2012

Verified Customer

Great location. Lovely hotel.
5 stars 5

'Great location. Lovely hotel, friendly staff. Pleased with room given to me, very comfortable. Hotel was a lovely standard and I had a pleasant stay. The only down side was a very small car park which I couldn't park in and the roads outside were full and permit parking.'

Review By - Mrs. Lynne Ellis
Travelling as - Single Female
Date - 16th December, 2011

Verified Customer

Very Welcoming
4 stars 4

'This was our 4th visit to The Russell which seems to have become a yearly event... Its warm and dry, and a good base. Needs a lick of paint and some new light bulbs.. but apart from that its fine... Always a brilliant breakfast!!'

Review By - Mrs. Emma Brieger
Travelling as - Young Couple
Date - 12th December, 2011

Verified Customer

Overnight stay
1 stars 1

'I found the staff extremely friendly and helpful. The room was spacious and clean with good quality towels etc. Unfortunately the hotel appeared very shabby and in definite need of a facelift, including the grounds. I was disappointed there was no restaurant as per the website as when travelling alone I like to dine in. I wanted to put 3 out of 5 below but it seems to be stuck on 1!'

Review By - Mrs. Janice Pedgrift
Travelling as - Single Female
Date - 28th November, 2011

Verified Customer

Good location
3 stars 3

'Had room No. 47 in the front of the hotel. Room size was excellent and location good. But as it was a Friday night lots of noise after midnight due to revellers returning towards the city centre.'

Review By - Mr. David Lill
Travelling as - Mature Couple
Date - 20th November, 2011

Verified Customer

review
4 stars 4

'simple but clean and friendly. Excellent breakfast'

Review By - Mr. Michael Simmons
Travelling as - Business Traveller
Date - 14th November, 2011

Verified Customer

Russel Hotel
1 stars 1

'The Russel Hotel was a bit of a disappointment. It looks, and is, rundown. Dirty bedlinen and windows and a lot of traffic noise, we were not able to sleep.'

Review By - Mr. Eric Lentink
Travelling as - Mature Couple
Date - 3rd November, 2011

Verified Customer

Better than it looks
4 stars 4

'Hotel looked untidy and uninviting from outside - once inside everything was ok.'

Review By - Mr. Gunnar Meland
Travelling as - Mature Couple
Date - 15th October, 2011

Verified Customer

bank holiday breaks
5 stars 5

'Myself,wife and daughter had a wonderful time, in a well situated hotel and such friendly staff'

Review By - Mr. Huw Gough
Travelling as - Group of Adults
Date - 10th October, 2011

Verified Customer

Better than expected
4 stars 4

'Good value for money, large, clean rooms and very friendly and helpful staff, much better than I expected from a 2*, would definitely stay again. I didn't get a chance to try breakfast so can't comment on the food.'

Review By - Mrs. Chloe Harrold
Travelling as - Single Female
Date - 22nd September, 2011

Verified Customer

Pricey for not much
2 stars 2

'The hotel is in a great location and the staff were all very friendly and helpful. The rooms are run down and the hotel in general is in need of a huge renovation. If this was a low cost hotel we would be rating it a lot higher however, it is expensive for what it is. Quirky rooms, in need of TLC, limited parking and a mediocre breakfast are never a problem when the whole package offers value for money, however, for what you get you pay a lot.'

Review By - Mr. Neil Parsons
Travelling as - Young Couple
Date - 10th September, 2011

Verified Customer

Definitely wouldn't stay here again!
1 stars 1

'This place was incredibly shabby, old fashioned and very overpriced considering what you get for your money. For £75 for a double room we expected something of at least average quality. We were very disappointed and would definitely not stay here again.'

Review By - Miss. ANNA MACDONALD
Travelling as - Young Couple
Date - 28th August, 2011

Verified Customer

Definitely wouldn't stay here again!
1 stars 1

'This place was incredibly shabby, old fashioned and very overpriced considering what you get for your money. For £75 for a double room we expected something of at least average quality. We were very disappointed and would definitely not stay here again.'

Review By - Miss. ANNA MACDONALD
Travelling as - Young Couple
Date - 28th August, 2011

Verified Customer

Parking
4 stars 4

'Thank you for your care during our stay over the nights of 17/18 August. You are fortunate that you have a certain amount of off-street parking, whuch we were able to make use of for one night. I completely understand the problem with parking in a busy place like Tun-W. I suggest that Hoteliers such as yourself collaborate with the council in arranging for street parking permits which would give overnight permits valid for the period of stay and up to 10 a.m. only; most travellers will have moved on by then and it would remove a concern from your guests about moving their car by 8.00 Ken Munday'

Review By - Mr. Kenneth Munday
Travelling as - Mature Couple
Date - 26th August, 2011

Verified Customer

Reasonable surroundings
3 stars 3

'The hotel is in a convenient location for the town centre although, for rooms at the front of the building, there is quite a lot of noise from the road and the bar at night. The staff are friendly and helpful. The rooms are clean and the decor is a little old but acceptable for the price. The breakfast is generous and substantial.'

Review By - Mr. David Wright
Travelling as - Single Male
Date - 24th August, 2011

Verified Customer

3 day break
4 stars 4

'Cheerful and helpful staff, clean room and excellent breakfast. Very good value. Will stay again. Convenient location.'

Review By - Mr. Roy Tallis
Travelling as - Mature Couple
Date - 11th August, 2011

Verified Customer

Not up to scratch
2 stars 2

'I was a little disappointed with my recent stay. The hotel did not meet my expectations having read the website. I stayed in a suite in the annex, the decoration was tired and the room could have benefited from a thorough clean. The shower cubicle and surrounding area had mould growing. There was a hole in the ceiling above the bath through which something resembling mushroom shapes appeared on the final morning! The restaurant and reception were clean and the staff were very accomodating.'

Review By - Miss. Jacqueline Suckling
Travelling as - Single Female
Date - 7th August, 2011

Verified Customer

Pleasant stay
3 stars 3

'Large room, basic shower room, friendly reception and breakfast staff, breakfast very nice, prompt service. Overall a good stay'

Review By - Mrs. Maria Barlow
Travelling as - Family with Young Children
Date - 6th August, 2011

Verified Customer

Russell Hotel
3 stars 3

'Convenient place with some atmosphere. Nearby the city, parking space, very friendly stuff and good breakfast. Single room nicely decorated, double room would appreciate some improvement. We enjoyed it and would recommend it warmly.'

Review By - Mrs. Martina Boller
Travelling as - Mature Couple
Date - 2nd August, 2011

Verified Customer

Friday 29/06/11
2 stars 2

'The staff were great and the location with good however the building/accomodation could do with some TLC.'

Review By - Mr. Cameron Wyborn
Travelling as - Young Couple
Date - 1st August, 2011

Verified Customer

Lovely stay
1 stars 1

'Lovely! Rooms were very comfortable and spotless and staff were really friendly and helpful.'

Review By - Miss. Paula Churchley
Travelling as - Group of Adults
Date - 31st July, 2011

Verified Customer

Weekend stay
4 stars 4

'Room in annex very clean and comfortable. Only problem was poor reception on TV. Breakfast good with fast and friendly service.'

Review By - Mr. Colin Reedman
Travelling as - Mature Couple
Date - 31st July, 2011

Verified Customer

Great Location
4 stars 4

'Very central to Tunbridge Wells centre and The Pantiles. Just a 5 min walk from Tunbridge Wells station. Staff very friendly and helpful. Rooms quite dated but clean and of good size but small bathroom.'

Review By - Mr. Steve Wallace
Travelling as - Young Couple
Date - 26th July, 2011

Verified Customer

Overnight Stay
4 stars 4

'Defintely an older style hotel with 70's decor and no lift, whose bar area could do with a bit of an upgrade, but we had very comfortable one night Saturday stay in large bedroom with big windows and lots of light & ensuite bath, with proper homecooked breakfast thrown in. The Proprietors don't pretend this is a 5* modern hotel, but it is spotless, in the centre of town, with a bonus of a private carpark and a staff which could not me hospitable. We would stay again.'

Review By - Mrs. Pamela Aldred
Travelling as - Mature Couple
Date - 25th July, 2011

Verified Customer

The Russell Hotel
3 stars 3

'Room was clean & tidy with adequate towels & bath/shower stuff. TV reception was poor for all 5 channels. Several of the tables in the resturant were not cleared when I arrived for breakfast - one family cleared their table themselves before the waiter arrived. But overall it was good value for the money my firm paid!'

Review By - Mr. Richard Bevan
Travelling as - Business Traveller
Date - 20th July, 2011

Verified Customer

at least I used the phone!
1 stars 1

'when I started booking a hotel I had known that I was going to arrive sometime late at night. Or Should I say early in the morning. 2:00 a.m. to be exact. So I booked at the Russel accordingly. I received a confirmation letter, stating that I am welcomed at the mentioned time in the arrival day. Amazingly when I arrived, I was told that all the rooms were booked, and the policy was always to check in at 2:00. Not to make the story long, I had to travel 30 miles away to find another hotel. Well, you can calculate the damage. However, they let me use the phone to call tens of hotels till I could find one.'

Review By - Mr. Jacob Hawsa
Travelling as - Single Male
Date - 4th July, 2011

Verified Customer

Accommodation Response

'The guest made a booking via internet to arrive on 2nd of July and check out 3rd July. So we had reserved a room for him on 2nd July. Unfortunately the guest came to check in on the night of 1st July at 2AM. If he was planning to check in 2AM on the night of 1st July it was necessary for him to make the booking to arrive on the 1st July and not 2nd. As it happens we were fully booked and we could not give him a room. Sadly we were given wrong information. Whatever was the case, it was hugely stressful and inconvenient for the guest. The best we could do for him was to give him telephone so he could make few calls to find a room at middle of the night. It was not easy since most hotels appeared to be fully booked in Tunbridge Wells on that night. At the end we were glad he found a room from our help! The Russell Hotel.'

B&B and Birdwatching!
4 stars 4

'Comfortable B&B stay in a very convenient location, an easy 5-minute walk to Calverley Road, the Royal Victoria shops and numerous places to dine. Scenic location by the Common - my stay in late June featured swifts screaming and wheeling around the bedroom window and a turtle dove calling in the morning. Very good value for Tunbridge Wells with the added benefit of a small private car park.'

Review By - Mrs. Susan Smith
Travelling as - Single Female
Date - 26th June, 2011

Verified Customer

Mr & Mrs. Wolfe
4 stars 4

'The Russell Hotel was a good base for us to travel around. The hotel rooms were large, the decor was a little old and shabby but more than comfortable. The breakfast was more than enough, infact the portions were very large indeed! As a constructive critisism, maybe cut down the quantity of b/fast and save the money to renovate the rooms. We went to London after The Russell and the b/fast there was half the size and selection! The BEST of all was the staff. friendly, informative and efficient. I cannot praise them more. Jay was GREAT, did everything to make our stay comfortable , helpful, polite and get's 10 out of 10 from us. Thanks we will stay agin if we should come to TBW'

Review By - Mr. Rafael Wolfe
Travelling as - Mature Couple
Date - 21st June, 2011

Verified Customer

Lovely!
4 stars 4

'Great staff, comfortable rooms! Enjoyed my stay!'

Review By - Mr. Manuel Klein
Travelling as - Single Male
Date - 20th June, 2011

Verified Customer

The Russell Hotel June 2011
4 stars 4

'Do not be put off by the external appearance of the hotel. Although areas of the hotel are looking 'tired' there has been recent investment in the reception area and dining room. Tired bar are and bedrooms are more than made up for by the quality of the laundry both beds and towels but more particularly by the attention of the staff both day and night reception/porter but more particularly the efficency and courtesy of the dining room and kitchen staff which could not be faulted. The breakfasts were well cooked and very presentable. Value for money - definately at £32 per night/per person including breakfast for a triple room'

Review By - Mrs. Michele Sanders
Travelling as - Group of Adults
Date - 5th June, 2011

Verified Customer

A pleasant stay
4 stars 4

'The staff at the Russell Hotel were pleasant and polite. My room was clean & tidy. It is the 2nd time I have stayed there and would stay again.'

Review By - Mrs. Jeanette McLean
Travelling as - Single Female
Date - 31st May, 2011

Verified Customer

why I probably won't return
1 stars 1

'we chose the Russell as it was close to my mother's house. Our room was large and clean and the beds comfortable. Breakfast was good. there are several reasons though why I would not return 1.there was nowhere to park. We had a very small car and usually there was no space in the tiny carpark behind the hotel.I'm quite good at getting a car into a small space but usually there was nowhere --- made worse by the fact that it looked like the hotel was renting out carpark space to contractors to park their vans. We had to park far away and walk, 2. the wonderful girl in the dining room was the only employee who ever smiled or made you feel welcome. All the others were dour. We left a day early. 3.most of the time oou internet didn't work iin our room. I had to go to sit in reception to get a constant signal that didn't keep shutting off. 4. it was too hard to carry cases up all the stairs and there was noone who offered to help.'

Review By - Mr. James Eyres
Travelling as - Mature Couple
Date - 18th May, 2011

Verified Customer

Accommodation Response

'We appreciate all feedback. Thank you to our guests. We feel some points in this comment needs responding to. CAR PARK: We do not hire our car park out for the general public, at the time the guest visit we were very busy. Yes we have a smaller car park than we would like but it is manageable and it is not easy to get a large parking space in the heart of the town centre. INTERNET: We have internet in some rooms however not all, but we do have an internet connection in the public area. If possible we provide rooms with internet upon request. WILL HELP: We have an old building and don’t have a lift. Being a 2 star we don’t offer to carry guest bags to the rooms however if guests need help we are always willing to assist. Thank you The Russell Hotel'

An Enjoyable Stay
5 stars 5

'We really enjoyed our stay at The Russell Hotel. The staff were friendly and helpful. It was good to have a large room as this was our final two nights before flying home and we had lots of sorting to do as we repacked our bags. This was a good central point for lots of sightseeing and of course we were able to go to the ukulele concert. Parking for the car and free wireless made this a great place to stay. Thanks for two great days.'

Review By - Mrs. Iris Derham
Travelling as - Mature Couple
Date - 12th May, 2011

Verified Customer

weekend in TW
4 stars 4

'I had a very pleasant stay. The staff were very friendly and very helpful. Breakfast was plentiful, freshly prepared and hot !! My room was basic, but adequate, however, would recommend that more milk be supplied with complimentary tea and coffee.'

Review By - Mrs. Deborah Gunn
Travelling as - Single Female
Date - 10th May, 2011

Verified Customer

Enjoyable Stay
5 stars 5

'Perfect location for us, pleasant outlook and excellent room. Staff very obliging and most satisfying breakfast. Thank you.'

Review By - Mrs. Jean Holman
Travelling as - Mature Couple
Date - 27th April, 2011

Verified Customer

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