Ullswater Hotel  -  3 Star Hotel

West Cliff Gardens, Bournemouth, Dorset, BH2 5HW
Telephone: 01202 555181

Telephone: 01202 555181

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Ullswater Hotel West Cliff Gardens Bournemouth Dorset 01202 555181 1 1.0
Cheerio
1 stars 1

'Unfortunately we had an unhappy stay this time. The rooms were clean and comfortable and the staff pleasant. but you advertise a restaurant but we found that there was no evening meals and the breakfasts were pre-cooked and heated up and some of it was inedible. Sorry but we will not be back.'

Review By - Mr. Thomas Foley
Date - 8th April, 2017

Verified Customer

Accommodation Response

'Dear Mr Foley I am very sorry you did not enjoy your stay. I did fully explain to you about Dinner on arrival at hotel, we had a very quiet week because of a coach cancellation. we had only 10 guests in hotel. No one had booked in for Dinner, you can not expect any hotel to have a chef here on standby on the off chance someone may want dinner, Chefs cost £120.00 a day, so it is totally unreasonable to keep a chef on. My only question is if you wanted Dinner, why did you not book it in advance ? I am extremely disappointed in your comment that the breakfasts are pre cooked, perish the thought ! I would never allow that, All our Breakfast is cooked from fresh. why with only 10 guests in would we could old food. I always insist with our Kitchen, no pre cooked Breakfast is to be used again !! In fact since we have taken on a new breakfast chef 4 weeks ago, all we have had is rave reviews. look at booking.com reviews I am sorry you did not enjoy your stay and you will not be back at the hotel, which is a shame, but to put on review to try and taint the hotels reputation is a little unfair. Especially when it was fully explained to you on arrival. Marcus Manager'

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