Disappointing 1 year ago
The beautiful town of Bradford on Avon can not justify the over pricing of our room for 2 nights. Poor or no wifi, stained floor, side tables balanced upon planks of wood, uneven floor, an uncomfortable mattress laying upon a single slab of wood, a step leading into the bathroom, no salmon/ black pudding ordered for breakfast that is included, no milk replenished in the room for second morning, no character or charm. Room 1 must be the furthest away, up 3 different stair cases and we had to switch the hallway lights on ourselves to find our way. The staff we spoke to were young and very apologetic, but when they explained the manager was on holiday you can't expect them to do much more than apologize. £270 for 2 night in a superior double room... I expect so much more and would not stay again.
The positives are only the area and nice evening meal we had.
Reviewed By - Kelly
Verified Review
We are very sorry you did not enjoy your stay with us and take feedback seriously; we are constantly looking at upgrading and replacing items in our room and the mattress will definitely be replaced shortly - many apologies that there was no salmon or black pudding for breakfast and this is definitely not acceptable neither is the standard of housekeeping. Once again I apologise for the experience you had during your stay and would welcome the opportunity to show you on a future occasion that this is not reflective of our standards. Thank you again for your feedback and we are glad you enjoyed your meal with us - our offerings of authentic Thai food alongside a Pub Classics menu are definitely going down well!
